Questions for now - Compelling perspectives on digital CX

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode of TELUS International Studios, we're joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning as well as some of the best practices used at Spotify to drive efficiencies.

Who are the largest players in AI? Does reinforcement learning work? And how far away are we from roads filled with self-driving cars? For answers to these questions and a lot more, be sure to tune into the episode.

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode of TELUS International Studios, we're joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. TELUS International uses Workvivo internally to keep our team members connected. In fact, there are nearly 50,000 active users on the platform daily.

Tune in to hear about Workvivo, their mission, and how TELUS International has used the tool to keep its global workforce engaged, even while remote.

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode of TELUS International Studios, we're joined by Dottie Schindlinger, executive director of the Diligent Institute and co-host of the Corporate Director Podcast for Diligent Corporation. Diligent helps companies manage their governance, risk and compliance requirements, and the Diligent Institute serves as the research arm of the organization.

Diligent not only enables company leaders to streamline the day-to-day running of governance operations, but also to turn governance into a competitive advantage through the data their SaaS platform provides. As a result, Diligent's customer base is comprised of over 700,000 board directors and leaders around the world. We hope you enjoy the episode.

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode of TELUS International Studios, we're joined by Sinead Bovell, the founder of WAYE, a community where young entrepreneurs learn about business, technology, ethics and the future.

Sinead dives into some of the ethical questions that companies using or designing technology need to consider, including how can we ensure marginalized groups are not left behind as technology advances and the need for computer literacy continues to rise? And how can we bring a more ethical framework into the conversation while avoiding bias? For thoughts on these questions and more, you won't want to miss this episode.

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(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot's CX strategy.

This approach proved especially valuable over the last 18 months, when the company experienced explosive growth. You won't want to miss Mike's advice for other CX leads navigating busy periods, including how to use data to do better business, and more.

Read more from this conversation with Mike Jones, senior director of customer care at The Home Depot.

Visit our website to learn more about TELUS International.

(Previously recorded as TELUS International Studios) Joining us on the TELUS International Studios podcast is Ingrid Olson, director of customer experience at Melio. Ingrid offers a fresh perspective on the evolution of payment platforms and the technologies behind them, as well as the CX industry as a whole.

How can you use CX as a brand defining moment? How can CX teams prove value to their C-suite? What is the best way to handle periods of expansive growth? Ingrid shares her thoughts on these questions and more.

Visit our website to learn more about TELUS International.

(Previously recorded as TELUS International Studios) Joining us on the TELUS International Studios podcast is Aidan Connolly - CEO at Cainthus, and President of AgriTech Capital, and author of the strategic business planning book, ‘2-1-4-3, a Plan for Explosive Business Growth’. Aidan dives into his outlook on the future as a self proclaimed 'unusual leader.' In this episode, you'll hear Aidan's business plan of the future, his outlook on new technologies of the future, and the future of customer experience as he sees it.

Visit our website to learn more about TELUS International.