Questions for now - Compelling perspectives on digital CX

Questions for now - Compelling perspectives on digital CX

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Questions for now - Compelling perspectives on digital CX episodes

  • Best of TELUS International Studios 2020
    During this extremely difficult year, we have had the privilege to talk to incredible people on TELUS International Studios who have made great strides, predictions, and even offered guidance to employees and business leaders to help make it through this period. 
    Happy new year from all of us at TELUS International! We look forward to having you join us in 2021 for more interviews with top companies and CX leaders. 
    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
    28 min
  • The Art of the Possible - COVID-19 Learnings
    The global pandemic forced many companies all over the world to accelerate their digital transformation. On this episode of TELUS International Studios, we're joined by Jim Radzicki, the Chief Technology Officer of TELUS International, who shares the many pieces of the digital transformation puzzle during these unprecedented times. 
    Adapting to a work from home model takes more than just sending employees home. From maintaining corporate culture and employee engagement, to enforcing the power of the cloud, to the need for new security posture - there's many areas of learning to examine after the last eight months. And above all, Jim urges companies to consider the 'art of the possible' as we all continue to navigate this unfamiliar terrain. 
    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
    32 min
  • How Patagonia's employee engagement leads to great CX

    Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

    It makes good business sense: happy employees lead to happy customers. On this episode, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that’s stitched into Patagonia’s fabric.

    Culture, purpose, and being part of a change is something that Patagonia has taken very seriously since day one. By encouraging team members to take part in climate action protests, and supporting them on their path to learning about sustainability, this mission-driven organisation understands that great employee engagement cultivates a great customer experience.

    Visit our website to learn more about TELUS Digital.

    41 min
  • How Shopify adapted to demand during the pandemic

    (Previously recorded as TELUS International Studios) Recent months have been a make or break time for companies all over the world. As everyday life for so many changed seemingly overnight, companies were forced to adapt. For many shops with only brick-and-mortar locations, this looked like an acceleration of the store’s online presence in order to stay up and meet demands.

    Enter: Shopify, an ecommerce platform that allows companies to do business online. Operations at Shopify have sky-rocketed in the last few months, even landing on FT’s list of the top 100 companies prospering in the pandemic.

    On this episode, John Riordan, Director of Support and Chairman of the Board, Shopify, gives insight into how operations in recent months have changed due to the pandemic. John also deep dives into why a work from home model can and will change everything for the world of CX.

    Visit our website to learn more about TELUS International.

    34 min
  • What CX means to venture capitalists

    As entrepreneurs look for funding for their next big idea, they might want to take a closer look at their CX strategy. Andrew Steele from venture capital firm Activant Capital joins this episode of TELUS International Studios to discuss exactly how VCs look at how companies approach their customer experience model. This comes at even greater importance today, as companies all over the world were recently forced to adapt when lockdown restrictions hit, and  investors and customers alike were able to see which companies were caught without a solid CX strategy.

    Visit our website to learn more about TELUS International.

    28 min
  • How Might Consumer Behavior Change After COVID-19
    On this episode of the TELUS International Studios podcast, we're joined by two guests who predict what the world might look like as lockdown restrictions due to the COVID-19 pandemic lift all over the world. Dr. Pete Lunn is a behavioral economist, author and former BBC journalist who now heads up the Behavioral Research unit of the Economic and Social Research Institute. Dr. Ryan Hamilton is a Professor of Marketing at the Goizueta Business School, Emory University, as well as the co-host of the Intuitive Customer CX podcast. The conversation unpacks how consumer buying habits might change due to the pandemic, how everyday social interactions will be impacted - in business and beyond, and how brands might be able to better tailor their business approaches to these predictions. 
    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
    26 min
  • Introducing TELUS International Studios
    What separates the world's most successful companies from all the rest? World-class customer experience. On TELUS International Studios, we meet with some of the top companies and leaders in customer experience, to deep dive into what CX means to them. Follow this space to hear more on topics like Trust & Safety, the use of AI and chatbots, data science in CX, Healthtech and beyond. You won't want to miss what's next. 
    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
    2 min
  • The voice activated CX platform simplifying the smart home industry

    (Previously recorded as Voxpro - powered by TELUS International) On this episode, we speak to Alan Coleman, Founder of Sweepr – the voice-activated customer service platform looking to help streamline CX for the smart home industry.

    With the connected home becoming more complex and layered with multiple devices, fixing a simple technical problem might seem like a huge undertaking. Sweepr is providing the solution to assist customers with different levels of technological competency through their voice-activated platform.

    Visit our website to learn more about TELUS International.

    38 min
  • Work From Home Series: How to Win at Remote Recruiting
    Voxpro Studios is now TELUS International Studios. On this episode of the Work From Home Series, Jon Stross, cofounder at Greenhouse, shares how companies can continue to prioritise employees remotely. Everything from recruiting, interviewing, onboarding, and maintaining company culture in a new remote-working world has changed for companies everywhere. But as more companies adjust to the current circumstances, will there be a permanent shift to distributed hiring and remote working models in the future?   For the Greenhouse Distributed Hiring and Remote Working ebook mentioned on this episode, visit https://www.greenhouse.io/guidance/distributed-hiring-and-remote-working
    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
    26 min
  • Work From Home Series: How Microsoft Teams puts UX at the forefront
    Voxpro Studios is now TELUS International Studios. On the third episode in the Work From Home Series, Kieran McCorry, National Technology Officer - Microsoft Ireland shares his insights, experiences, and predictions on how our current working situation will change the world of work forever.    With a surge of employees using Microsoft Teams to ease their remote working routines, Kieran speaks to the importance of preserving the user experience of Teams, and how IT professionals around the world are stepping up to ensure colleagues stay connected. 
    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
    23 min

About Questions for now - Compelling perspectives on digital CX

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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed…

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