What starts as a carjacking by three suspects escalates into a tense hostage situation inside a fast food restaurant. On his very first call as a police negotiator, Lieutenant Ryan works to pull off a high-stakes hostage rescue, making sure every employee trapped inside gets out safely while dealing with an unexpected and frustrating distraction.

Lieutenant Ryan has worked in law enforcement for nearly 15 years. He started his career as a patrol deputy and later moved into investigations as a detective, working in a unit that handled Crimes Against Children, including complex and sensitive cases involving abuse and exploitation.

After promoting through the ranks, Ryan has served in leadership roles in patrol services, special investigations, and spent several years in the Training Division, where he helped build his agency’s training academy and shape the next generation of officers. He also served for six years on his agency’s Crisis Negotiations Team, eventually becoming the team leader. 

Ryan comes from a law enforcement family—his father and uncle both wore the badge before him, with his father serving over 40 years in law enforcement. He’s currently a shift commander on patrol and continues to oversee the field training program in his district.