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In this episode of the Blue Collar Future Podcast, Jaden Robison sits down with James Hatfield, CRO of LiveSwitch, to explore how technology is transforming communication, quoting, and operations in trade and service businesses.

🎙️ Key Takeaways

• Tech should simplify work, not add friction.

• Live video builds faster trust and better customer experiences.

• Process + consistency beat fancy tools every time.

• Leadership in the trades comes from experience, not titles.

• Adapting early gives small teams a competitive edge.

• The future of blue-collar work is connected, not complicated.

🎧 Chapters

(00:00) – Introduction to Blue Collar Challenges (03:00) – Journey from Trades to Technology (06:00) – Lessons from Business Ownership (09:00) – Communication & Customer Challenges (12:00) – Transforming Operations with LiveSwitch (16:00) – Technology Adoption & AI in the Trades (22:00) – Innovative Uses of LiveSwitch (Recruitment & Customer Experience) (31:00) – Leadership, Ownership Mindset & Team Empowerment (39:00) – Documenting Processes & Sales Mistakes (47:00) – The Future of LiveSwitch, AI Agents & Supporting Small Businesses

Learn more about how LiveSwitch connects crews and customers in real time:

👉 Book a Demo

👉 Start Your Free Trial Use code BCF10 at checkout for 10% off!