A representative of a group of people, who lost their belongings which they had kept in safety deposit boxes at two FNB branches during a robbery, says the bank has been treating them with arrogance. The bank has apparently offered to pay back as little as 5% of the value of their goods after the heists in Randburg and Parktown, in Gauteng. The group's spokesperson Kelly Fraser spoke to Sakina Kamwendo and says there wasn't much consultation.