Raising the roof

By Yorkshire HousingBusiness

Raising the roof episodes

February 25, 2025 How to deliver a great customer experience, with Chris Pitt
To kick start season four of Raising the Roof, we're joined by Chris Pitt, chief exec of first direct! Nick and Chris get into the nitty gritty of customer service, how to empower colleagues, building emotional trust and doing the right thing for the customer.
53 min
September 24, 2024 New government, new deal for the North?
In this episode of Raising the Roof, Nick looks into the future of housing in the North with chief exec of the Northern Housing Consortium, Tracy Harrison. They discuss government master plans, challenges, solutions and benefits of topics like new towns,
31 min
August 27, 2024 How to manage change in the workplace…
In this episode of Raising the Roof, Nick taps into the expertise of director of Agile Change Management and 10-time author, Melanie Franklin. Melanie shares tips, tricks, and potential hazards to watch out for, to help you master successful change manage
36 min
July 30, 2024 Is AI a threat or an opportunity?
In this episode of Raising the Roof, we're joined by Guy Marshall, Chief Technology Officer and Director at PorthouseDean. Nick and Guy get into the nitty gritty of AI in business, including the role it can play in the housing sector, the risks, and its i
34 min
June 25, 2024 How can we make UK homes more sustainable?
In this episode of Raising the Roof we’re joined by Jan Rosenow, ranked among the world's top 25 influencers in renewables in the future of energy! Nick and Jan talk about how likely it is the government's target of net-zero by 2050 will be met, whether car batteries could run our homes, and the potential for a hybrid approach to heating tech in the future.
41 min
May 21, 2024 How to create inclusive workplaces...
In this episode of Raising the Roof, we're joined by Amazon best-selling author, and internal comms and workplace culture strategist - Advita Patel. Advita tells us what workplace green flags you should be looking out for, how to incorporate diversity int
48 min
April 23, 2024 The secrets to a happy workplace...
In this episode of Raising the Roof Nick Atkin’s joined by Henry Stewart, founder and chief happiness officer at Happy Ltd. And with a job title like that it’s easy to know what topic’s on the table. Henry chats to us about what it takes to create a truly positive workplace, and how that impacts productivity.
Find us:
Website: www.yorkshirehousing.co.uk
X: @yhousing
LinkedIn: Yorkshire Housing
22 min
March 26, 2024 Unravelling the energy efficiency enigma
In this episode of Raising the Roof we’re joined by one of our own customers! Steve Mackenzie, our homes and environment champion, talks us through what he thinks needs to happen to see more people enjoy safe, healthy and energy efficient homes.
Find us:
Website: www.yorkshirehousing.co.uk
X: @yhousing
LinkedIn: Yorkshire Housing
36 min
February 27, 2024 Kwajo Tweneboa: The tweet that changed everything
In this episode of Raising the Roof we’re joined by Kwajo Tweneboa, ‘Britain’s brightest social housing champion’ for an honest chat about where the housing sector’s at, what needs to change (and how we go about it) and consumer standards.
Find us:
Website: www.yorkshirehousing.co.uk
X: @yhousing
LinkedIn: Yorkshire Housing
1 hr 7 min
June 14, 2023 Is the customer still King or Queen?
In this episode of Raising the Roof, the topic on the table is customer service. Listen toNick Atkin's conversation with expertsJo Causon, CEOInstitute of Customer ServiceandRichard Beevers, DirectorCustomer Plus as the trio talk about customer expe
35 min

About Raising the roof

From the publisher's feed

Join us as we tackle topical issues head on, in the housing world and beyond. Hosted by Nick Atkin, CEO at Yorkshire Housing, plus a series of special guests.