In this episode of Velosio’s Raving Fans Start Within, Chad sits down with Ashley Fogler, a high-impact sales professional at Velosio who is revolutionizing how mid-market businesses navigate digital transformation and complex business outcomes.

Learn how Ashley uses her background in finance and SaaS technology to uncover client pain points, challenge decades-old processes, and lead disciplined, human-centered journeys from uncertainty to measurable impact.

Key Episode Takeaways:

- Humanizing the Sales Cycle: Ashley emphasizes that successful digital transformation is built on helping real people regain time and scale family businesses, rather than just selling to corporate logos.

- Discovery as Respectful Provocation: Effective sales requires uncovering long-standing pain points by challenging processes that subject matter experts may have relied on for decades.

- The "Buffalo" Culture of Accountability: Building a high-performing team relies on a "tight" culture where winning and losing are shared experiences and teammates actively hold one another accountable.

- Curiosity as a Growth Engine: Normalizing a culture of constant questioning, accelerates learning and prevents the stagnation that comes from pretending to have all the answers.

- Digital "Punching Above Your Weight": Mid-market organizations can achieve enterprise-level digital maturity when their partners prioritize tailored business outcomes over transactional software implementations.

00:34 - Ashley's Background and Core Values

01:38 - Leadership Lessons and Current Sales Role

03:23 - Personal Motivations in Sales

05:04 - Up-leveling Client Conversations Beyond Product Focus

08:07 - Career Advice: Never Stop Asking Questions

10:19 - Team Culture and Mutual Support

11:31 - Buffalo Award and Rapid Fire Questions

Connect with Ashley Fogler: https://www.linkedin.com/in/ashley-fogler/

Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/

Learn More About Velosio: https://velosio.com

Work at Velosio: https://velosio.com/careers

Join Velosio CEO Robbie Morrison and Vice President of Customer Engagement David Buggy as they discuss the power of an entrepreneurial spirit and a "do-it-to-learn-it" mindset in the evolving world of Microsoft Dynamics 365.

Key Episode Takeaways:

- The "Do-it-to-Learn-it" Mandate: Modern technical leaders increasingly rely on self-taught, hands-on experimentation—often fueled by platforms like YouTube—to help master new tools and solve real-world problems.

- Agile Over Absolute: Prioritizing consistent progress over the pursuit of perfection is the only way to ship software and media products in a fast-moving market.

- The Feedback Loop of Excellence: Establishing a "great work leads to more work" philosophy ensures that doing right by the client creates a self-sustaining cycle of business growth and reputation.

- Micro-Recognition Strategy: Celebrating small, frequent wins through public shout-outs is more effective at sustaining team momentum than only acknowledging major, long-term milestones.

- Support Availability: A commitment to solving critical client issues, even during off-hours, serves as a powerful differentiator that transforms standard vendors into trusted partners.

00:03 - Introduction and Personal Background

01:21 - David's Journey to Velosio

03:36 - Hidden Talents and Problem-Solving Abilities

04:31 - The Velosio Culture and Support System

07:25 - Philosophy of Great Work and Team Success

10:03 - Best Advice and Closing Thoughts

Connect with David: https://www.linkedin.com/in/davidbuggy/

Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/

Learn More About Velosio: https://velosio.com

Work at Velosio: https://velosio.com/careers

In this week's episode of Velosio’s Raving Fans Start Within podcast, Michael Kidder shares how he leverages 15 years of Microsoft ecosystem expertise and a "guide-on-the-side" philosophy to transform complex business challenges into enterprise value, along with why building a high-performance "team sport" culture is the secret to winning in the mid-market tech space.

Key Episode Takeaways:

- The Seller as Guide: High-impact professionals position themselves as educational guides rather than the "star" of the engagement.

- Confidence Through Delivery: A seller’s effectiveness is directly tied to their confidence in the back-end technical team’s ability to execute, making the "people" behind the product the most critical asset in technology consulting.

- The Power of Persistence: A "no" from a prospect is often just a "not now," and consistent value delivery through educational content can turn a multi-year holdout into a major client.

- Resilience in the Valleys: Success in the non-linear sales cycle depends on "fierce tenacity" and a temperament that can maintain consistency during inevitable dry spells.

- Adapting to Emerging Tech: In a rapidly evolving landscape, sales teams must shift from just mentioning tools like AI to articulating a clear, strategic approach that addresses client anxiety and goals.

01:57 - Career Transition from IT to Sales

03:49 - Passion for Customer Problem-Solving

05:32 - The Importance of Team and Confidence

07:00 - Evolution of Sales and Problem-Solving Focus

09:18 - Mid-Market Team Excellence

12:33 - Advice for Early Career Professionals

15:33 - Rapid Fire Personal Questions

Connect with Michael Kidder: https://www.linkedin.com/in/mkidder/

Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/

Learn More About Velosio: https://velosio.com

Work at Velosio: https://velosio.com/careers

In this episode of Raving Fans Start Within, I sit down with Isaac Knepper, a passionate member of our Velosio team. With nearly seven years at Velosio, Isaac shares his unique journey from being a Geek Squad agent to a key player in our organization. He discusses his love for travel, cooking, and the great outdoors, as well as the importance of thoughtful decision-making in tech. We dive into the impact of meditation on his professional life, and how the book "Outliers" by Malcolm Gladwell has shaped his approach to success. Lastly, Isaac offers valuable insights on transforming nervousness into excitement, a lesson that resonates deeply in both personal and professional spheres. Join us for a compelling conversation about culture, growth, and the essence of creating raving fans from within.

In this episode of Raving Fans Start Within, I sit down with Cora Wohlgamuth, a resource manager at Velosio, to explore her journey from transportation logistics to the tech industry. Cora shares insights on resource management, the importance of staying grounded in a fast-paced work environment, and how her passion for cooking translates into her professional life through skills like planning and creative problem-solving. We delve into the unexpected lessons she's learned at Velosio, including the significance of taking a moment to assess challenges before reacting. Tune in to discover how Cora embodies the spirit of raving fans through her dedication to her role and the company’s values.

In this episode of Raving Fans Start Within, Velosio CEO Robbie Morrison sits down with consultant David Brobst to discuss his seven-year journey with the company and the unique culture that empowers employees to go above and beyond for their clients. Brobst shares insights into his personal passions—from Python coding and home automation to playing the drums—while using a Star Trek metaphor to explain how a dedicated, diverse "crew" is the true engine behind Velosio's success.

Key Episode Takeaways:

- The "Chief Engineer" Management Philosophy: Modern IT leadership is shifting toward a "servant-leadership" model, where managers act as chief engineers, like Star Trek’s Geordi La Forge, focusing on removing technical obstacles to empower their teams.

- Industry Cross-Pollination: Consulting firms can accelerate talent integration by hiring specialists with deep vertical knowledge, and training them on technical systems, rather than relying solely on pure IT generalists.

- Soft Skill Mastery: The ability for technical experts to master public speaking through "every introvert’s nightmare", is a vital competitive advantage.

- Gamification and Flow: Maintaining a "flow state" in coding is a critical driver of developer satisfaction, representing a highly productive mental space that firms must protect from the constant pressure of deadlines and meetings.

- Culture as the "Starship" Infrastructure: An organization’s success depends on viewing the company as a "vessel" (like the Enterprise) that is only effective when a diverse crew is empowered to contribute their unique skills toward a shared mission.

01:58 Personal Interests and Hobbies

03:52 Career Journey to Velosio

07:06 Technical Interests and Home Automation

09:18 Dream Job Swap and Development Interests

10:52 Most Velosio Experience - Going Above and Beyond

14:39 Velosio as Star Trek Enterprise

17:19 Unexpected Skill Development - Public Speaking

Connect with David: https://www.linkedin.com/in/dave-brobst-b8b85a10b/

Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/

Learn More About Velosio: https://velosio.com

Work at Velosio: https://velosio.com/careers

In this episode of the Raving Fans Start Within podcast, Chad Woods sits down with Corporate Account Manager Devi Mahavir to explore how building trust and a "concierge" service mindset drives success within the Microsoft ecosystem.

Devi shares her transition to Velosio and discusses their family’s unique "experience-first" philosophy, illustrating how a culture of collaboration and shared moments creates lasting value for both clients and loved ones.

Key Episode Takeaways:

- The "Marriage" Philosophy of Client Retention Long-term client success is built on a "marriage" analogy where trust is maintained through consistent, proactive communication and a commitment to the relationship long after the initial sale.

- The Transition from Vendor to "Concierge Service" Leading account managers are moving away from narrow practice boundaries to act as a "concierge service," encouraging clients to bring all business challenges to them regardless of whether they fit a specific software category.

- Education as a Competitive Moat To save clients from the burden of independent research, strategic partners must curate and deliver "what’s new" and "best practices" as a core service to help inform executive decision-making.

- Unlocking Unused "Shadow Capabilities" A major trend in the Microsoft ecosystem is helping clients "light up" unused capabilities within the technology stacks they already own, maximizing their existing ROI beyond the initial ERP or CRM implementation.

01:23 Journey to Velosio and Role Transition

02:14 Corporate Account Management Philosophy and Client Relationships

06:56 Team Dynamics and Culture

09:06 Family Gift-Giving Philosophy and Experiences

11:28 Closing Remarks and Future Outlook

Connect with Devi: https://www.linkedin.com/in/devi-mahavir-97934024/

Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/

Learn More About Velosio: https://velosio.com

Work at Velosio: https://velosio.com/careers

In this week’s episode, CEO Robbie Morrison sits down with Senior Project Manager Eric Sims to discuss his journey to recently joining the Velosio team.

Eric shares insights into his "Ted Lasso" style, his passion for playing baseball, and how a supportive company culture helped him hit the ground running from week one.

Key Episode Takeaways:

- True Employee "Raving Fans" for Talent Acquisition: Build an internal culture so strong that employees naturally "rave" about the company on social platforms and in person, acting as an engine for high-quality referrals.

- Use "Competitive Self-Improvement" Metrics: Move the competitive mindset away from "beating others" and towards increasing personal processes, such as reducing completion time from one day to the next.

- Build an "End-of-Day" Routine: Have a non-negotiable daily close-out ritual that includes updating project schedules and checking in with team members for the following day.

- Bridge Professional Gaps with Music and Sports: Use shared interests, such as 90s karaoke favorites or amateur sports, to build the friendships and “team spirit" necessary for navigating industry challenges.

00:47 Sports Passion and Baseball

01:15 Journey to Velosio

03:33 Favorite Non-Work App

05:09 Velosio as Ted Lasso

07:54 Unexpected Skills and Karaoke Choice

09:22 Daily Work Routine

Connect with Eric Sims: https://www.linkedin.com/in/ericmsims/

Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/

Learn More About Velosio: https://velosio.com

Work at Velosio: https://velosio.com/careers

In this episode of Velosio’s Raving Fans Start Within podcast, 32-year company veteran Jeff Smith shares his personal journey and professional insights into the evolution of Velosio from a small startup to a leading technology partner.

Key Episode Takeaways:

- Education as a Barrier-Breaker for Adoption: Client education is the primary antidote to the "fear of the new," particularly when transitioning legacy organizations from familiar server-based environments to cloud and AI models.

- Strategic "Digital Maturity" Tailoring A world-class service model meets clients exactly where they are on their digital journey—whether they are on the "bleeding edge" or requiring a methodical, organic pace.

- AI as a Work-Life Balance Enabler Beyond mere productivity, the strategic promise of AI lies in its ability to empower employees with higher-quality output at scale.

- The "Light Bulb" Metric for Success Client satisfaction in the modern era is best measured by the "light bulb moment", the point where a client moves past complexity to fully grasp how a solution solves their specific business pain.

- The Competitive Advantage of Unified "Win-Win" Sales Synergy High-performing pre-sales teams succeed by embracing diverse individual styles and skill sets.

00:53 Soccer Dad Years and Athletic Background

05:21 Current Family Life and Granddaughters

06:24 Velosio’s 35-Year Journey and Company Evolution

10:46 Evolution of Client Service and Technology Complexity

15:31 Technology Evolution and Current Excitement

18:36 What They Love Most About Velosio

Connect with Jeff Smith: https://www.linkedin.com/in/jeffsmithsocius/

Connect with Chad Woods: https://www.velosio.com/team-member/chad-woods/

Learn More About Velosio: https://velosio.com

Work at Velosio: https://velosio.com/careers

This week, CEO Robbie Morrison speaks with Jairus Clark, a team member from Velosio's Hub Support and Operations Teams, who shares insights on the company's family-oriented culture, the importance of collaborative problem-solving, and his personal passions, including being a church drummer and a book reader with a 38-day Fable reading streak.

Key Episode Takeaways:

- Family-Oriented Work Culture: Feeling included from day one by his teammates which made him feel "part of the family" and inspired him to do the same for others.

- Collaborative Support Model: Jairus champions his team's willingness to "jump in" and help each other solve problems and reach out for opinions, which benefits both colleagues and customers.

- Employee Empowerment and Growth: Jairus credits a colleague, Todd Michael, for helping him develop presentation skills for a company-wide talk, a valuable skill he never expected to gain in his support role.

- Prioritizing Daily Client Case Management: Jairus's day is incomplete until he ensures all client cases are updated and tracked before leaving, which keeps him organized for the next day.

- The "Best Effort" Quality Philosophy: A core lesson for Jairus is that in business, you can't be upset at the outcome if you have done your best and given 110% effort to resolve the issue.

1:49 Jairus's professional background and hidden talents

3:24 Reading habits and favorite applications

4:30 Jairus's experience at Velosio and company culture

7:15 Professional growth and celebrating success

Connect with Jairus Clark: https://www.linkedin.com/in/jairus-clark/

Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/

Learn More About Velosio: https://velosio.com

Work at Velosio: https://velosio.com/careers