In this episode of the Shift AI Podcast, Sanjna Parulekar, SVP of Product Marketing at Salesforce, joins host Boaz Ashkenazy to explore the reality of enterprise AI adoption beyond the media hype. With her psychology background and eight years at one of the world's leading enterprise software companies, Parulekar offers a grounded perspective on how large organizations are actually implementing AI agents and what the human side of AI transformation really looks like.

From discussing the courage required to transform workflows to the importance of data strategy foundations, Parulekar shares insights on why some companies are succeeding with AI while others struggle with pilots. She also explores how voice technology fits into enterprise solutions, the evolving role of humans in AI systems, and why the future of work will be both more exciting and more intentional. If you're interested in understanding where enterprise AI adoption actually stands versus the narrative, this conversation provides valuable insights from the trenches.

Chapters:

[00:00:35] Introduction and Background

[00:01:56] Sanjna's Journey from AI Startups to Salesforce

[00:03:52] Enterprise AI Adoption Reality vs. Hype

[00:07:16] How Jobs Are Changing with AI Agents

[00:10:30] The Human Experience in AI Transformation

[00:11:25] Voice Technology in Enterprise Solutions

[00:13:56] Humans in the Loop: When and How

[00:18:08] The Truth About AI Hype Cycles

[00:22:13] Big Enterprise Customer Conversations

[00:26:35] Leadership Changes in the AI Era

[00:29:56] Two Words for the Future of Work

Contact Information:

Connect with Sanjna Parulekar

● LinkedIn: https://www.linkedin.com/in/sanjna-parulekar-0248a537/

● Company: Salesforce

Connect with Boaz Ashkenazy

● LinkedIn: https://www.linkedin.com/in/boazashkenazy

● X: boazashkenazy

● Email: [email protected]