Training the team on the importance of understanding the journey and the impact it can have is critical

Topic – Improving the customer journey

Mentor – Alastair Lias

• How do you do it?
• Have open discussions
• Look for improvement

Property Management Matters with Tara Bradbury – Think about your community involvement as a team

There is more understanding and planning needed around the real estate customer journey.

Topic – Improving the customer journey

Mentor – Alastair Lias

• Take them on a journey
• Understand what they are going through
• It is all new to them – hold their hand

Marketing Monday – A simple way to set yourself apart from your opposition

Structured meetings are critical.  Know what you want to communicate and make your comments count.

Topic – View from the top

Mentor – Malek Younan

• Be up-front
• Never too early – or late - to build your database
• Build relationships based on fact and honesty

It is great to list a lot of properties but you need to sell them.  Conversion is king.  Australasia’s top agent tells us how he clears 8 out of every ten.

Topic – View from the top

Mentor – Malek Younan

• Auction is the answer
• Timeframe for the seller and agent
• Give brutal feedback

Developing your leadership style – Jacob Aldridge – Running an income business vs an equity business

Systems are the key if you want to sell more than anyone in your area.  Australasia’s top agent tells us how he performs at a high level.

Topic – View from the top

Mentor – Malek Younan

• Be honest
• Don’t take on any baggage
• Do what you say you will do

Prop Tech with Joel Leslie – Back yourself with the right social strategy

Market share was one of the criteria used to select Malek Younan from Ray White, Gladstone Park in Victoria as Australasia’s top agent.

Topic – View from the top

Mentor – Malek Younan

• How to grow your marketshare
• Measure growth
• Everyone contributes

Property Management Matters with Tara Bradbury – Handover from BDM to PM always needs attention

The inaugural List of Australia’s Top 100 Residential Real Estate Agents in 2018 has been released by SQM Research, with Malek Younan from Ray White, Gladstone Park in Victoria leading the list after being selected from 53,650 agents across Australia.  He is our guest this week.

Topic – View from the top

Mentor – Malek Younan

• I tell it like it is
• Be direct
• Have a plan

Marketing Monday – Tips on video use – what the best do!

AI is providing increased opportunity for brokers to be more pro-active in reaching potential sellers and buyers sooner in the cycle an example would be Coicio. Will relationship marketing be as important for brokers?  Do brokers need to develop more creative methods of marketing themselves and their services?

Topic – Real Estate and Prop Tech

Mentor – Brad Inman

• Integrity, reliability, insight, intelligence and information
• Beauty is skin deep
• Invaluable market information

A broker representing both buyer and seller in a real estate transaction is a common method in some parts of the world but not so in the United States.  Will an increase in the use of discount fee operators and the likes of Redify in the US bring about a change driven by consumers chasing cheaper fees?

Topic – Real Estate and Prop Tech

Mentor – Brad Inman

• Service and quality
• Agents fall into 3 buckets
• The desire to explore and learn

Developing your leadership style – Jacob Aldridge – Coaching vs Managing

What will a brokers role look like in a typical real estate transaction in a decade from now and do you see the development of supplementary revenue streams and a merging of brokerage, finance and legal happening – more of the one stop shop?

Topic – Real Estate and Prop Tech

Mentor – Brad Inman

• 50% of transactions will be digital
• Technology speeds things up
• Market divided between instant and more complex sales

Prop Tech with Joel Leslie – AI is nothing to be afraid of.  In fact it has been around for some time in different forms.  Joel explains.