Receivables Podcast | Discussions About Debt Collection

What’s holding back your oversight strategy—bad tools or unstructured data?
In this episode, I’m joined by David Pauken, CEO of Convoke, to unpack how structured data for collections is transforming compliance workflows for credit issuers. We talk about cloud-based media sharing, scalable recovery operations, and why your next audit might depend on your tech stack.
If you want to modernize your approach and stop guessing at oversight—this one’s for you.

Listen now and level up your strategy.


Podcast Website:
https://receivablespodcast.com/videos/structured-data-collections-pauken
Guest Website:
https://www.convokesystems.com/
Guest LinkedIn:
https://www.linkedin.com/in/davepauken/


structured data for collections,
credit issuer compliance tools,
third party oversight platform,
automation in financial services compliance,
digital transformation in receivables

#StructuredData
#DavidPauken
#CollectionCompliance

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How does inclusive networking actually work in collections? 
In this episode, Katalina Dawson sat down with Stephanie Eidelman and Lisa Rozzelle of Women in Consumer Finance to talk about how structured and detailed organization of networking events is driving career growth for women in the consumer finance industry. From allyship to team dynamics and first-timer support, these events are reshaping what professional development for women really looks like. Practical, powerful, and unlike anything you’ll find at a typical trade show.

➡️ Don’t miss this one—press play and subscribe for more.

Podcast Website:
https://receivablespodcast.com/videos/women-in-consumer-finance-career-growth
Guest Website:
https://www.womeninconsumerfinance.com/
Guest LinkedIn:
https://www.linkedin.com/in/stephanieeidelman/
https://www.linkedin.com/in/lisarozzelle/

women in consumer finance,
career growth in collections,
inclusive industry networking,
professional development for women,
allyship in receivables,
debt collection leadership,
diversity equity inclusion in finance

#womeninconsumerfinance
#stephanieeidelman
#careergrowthincollections

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What’s really driving the shift in debt recovery strategy for 2025?
In this episode, Adam Parks sits down with Manny Plasencia from TransUnion to talk about the results from 2024, encourage people to participate in the 2025 TransUnion Industry survey, and why it’s a game-changer for the collections space. They talk about the surge in AI use, smarter compliance strategies, and how consumer financial behavior is forcing agencies to adapt fast. Whether you're a debt buyer, creditor, or agency executive, this one gives you the data edge.
Tune in now and learn how to shape your 2025 strategy.

Podcast Website:
https://receivablespodcast.com/videos/2025-transunion-industry-survey-plasencia
Guest Website:
https://www.transunion.com/
Guest LinkedIn:
https://www.linkedin.com/in/manny-plasencia-69562631/


2025 transunion industry survey,
receivables industry data trends,
AI trends in debt recovery,
data informed compliance strategy,
debt collection podcast,
manny plasencia,
transunion insights,
regulatory strategy in collections

#2025transunionindustrysurvey
#MannyPlasencia
#receivablesindustrydatatrends

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How do you choose the right AI vendor for your collections strategy—without getting burned? In this episode, I sit down with Scott Hamilton of ARM Tech Advisors to unpack the real-world strategies behind evaluating virtual agents for collections. From RFP blind spots to vendor security pitfalls, we talked about what’s driving the debt collection technology roadmap—and what to avoid. If you’re scaling AI in collections or evaluating new tools, this one’s for you.
👉 Hit play, subscribe, and visit ReceivablesPodcast.com for more B2B insights.

Podcast Website:
https://receivablespodcast.com/videos/virtual-agents-collections-hamilton
Guest Website:
https://www.armtechadvisors.com/
Guest LinkedIn:
https://www.linkedin.com/in/scott-hamilton-9861822/

 virtual agents
 debt collection technology
 AI vendor selection
 receivables management
 collections compliance
#virtualagentsforcollections #scotthamilton #debtcollectiontechnology

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Ever wonder how top firms actually use data to improve collections? In this episode, I talk with Chuck Pona from Weltman Weinberg & Reis about real-world law firm data utilization strategies that drive better results. We dig into staffing solutions, vendor champion challenger testing, and why knowing your data beats guesswork every time. Tune in to rethink your approach and gain practical insights you can use today.

Listen now and subscribe for more actionable episodes.

🔗 Links
Podcast Website:
https://receivablespodcast.com/videos/law-firm-data-utilization-pona

Guest Website:
https://www.weltman.com

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is digital collections transformation changing your agency’s future? Gordon Beck from Valor Intelligent Processing shares how frictionless payment solutions, AI agents, and customer retention strategies are reshaping debt collection success. Learn practical digital-first tactics to reduce costs, build trust, and recover more today.

Listen now and subscribe for more at ReceivablesPodcast.com.

Podcast Website: https://receivablespodcast.com/videos/digital-collections-transformation-gordon-beck

Guest Website: https://valorvip.com

Guest LinkedIn: https://www.linkedin.com/in/gordon-beckiii


digital collections transformation, frictionless payment solutions, customer retention, ai agents in collections, debt collection strategies, Gordon Beck, Valor Intelligent Processing, Receivables Podcast

#digitalcollectionstransformation #gordonbeck #frictionlesspaymentsolutions

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Services, for a deep dive into digital debt collection strategies that align with today’s consumer expectations. From brand awareness to the final payment click, Kristyn explores how debt buyers and collectors can transform their approach by learning from e-commerce giants.

Expect to gain tactical insight on optimizing the debt recovery funnel, building brand consistency, and measuring digital success using tools like Google Analytics. Plus, Kristyn unpacks how the "abandoned cart" model, "attention saturation," and a customer-centric mindset can dramatically improve consumer engagement and results.

This is a must-listen for compliance professionals, digital marketers, and recovery strategists looking to modernize their outreach.

📌 Podcast Website: https://ReceivablesPodcast.com/videos/kristyn-leffler
📌 Guest Website: https://receivablesinfo.com
📌 Guest LinkedIn: https://www.linkedin.com/in/kristynbradyleffler

digital collection, customer journey, compliance, funnel conversion, debt strategy

#DebtRecovery #DigitalDebtCollection #ComplianceMarketing

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Association International (RMAI). Together, they explore why the RMAI Executive Summit 2025 is the premier event for debt buyers, collection leaders, and compliance professionals.

In this insightful conversation, Mike unpacks the summit’s educational tracks—from AI in collections and consent management to succession planning and market forecasting. You’ll also hear why this off-the-grid networking experience is unlike any other upcoming debt buyer networking event.
Whether you’re a veteran of the collections industry or simply looking to better understand compliance and risk mitigation in receivables, this episode delivers actionable insights and inspiration.

📌 Podcast Website: https://receivablespodcast.com/mike-becker-rmai-summit-2025
📌 Guest Website: https://rmaintl.org/
📌 Guest LinkedIn: https://www.linkedin.com/in/beckermike/

#ReceivablesPodcast #RMAIExecutiveSummit2025 #DebtBuyerNetworking

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shaped. Join host Adam Parks as he speaks with Tim Haag and Jennifer Whipple, President and President-Elect of ACA International, about what makes this event critical for professionals in debt collection. They discuss the value of networking in ARM, leadership development, and strategic preparation for conference success.
If you're looking to elevate your compliance approach, expand your professional circle, or lead your agency with confidence—this is your episode.

🔗 Links
📌 Podcast Website: https://receivablespodcast.com/videos/aca-international-annual-conference
📌 Guest Website: https://www.acainternational.org/
📌 Guest LinkedIn (Tim Haag): https://www.linkedin.com/in/tim-haag-68494511/
📌 Guest LinkedIn (Jennifer Whipple): https://www.linkedin.com/in/jennifer-whipple-a77a8b56/

ARM leadership, ACA events, debt collection education, conference strategy
#Hashtags: #ARMNetworking #ACAInternational #LeadershipInCollections

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Struggling with debt collection agency placement? You’re not alone. In this episode of the Receivables Podcast, industry leader Bob Picone from Connect1 joins Adam Parks to break down the key considerations for how to choose a collection agency. Learn what it means to vet vendors properly, manage risk proactively, and strategically segment portfolios for higher liquidation rates.

Whether you're placing credit card accounts, auto deficiencies, or medical debt, Connect1's compliance-first approach helps ensure success. Get expert insight on licensing, digital strategies, risk audits, and how Bob's team prevents complaints before they start. Perfect for creditors, debt buyers, and compliance professionals who want to strengthen their recovery pipeline.

Subscribe now and start making smarter placement decisions.

Podcast Website: https://receivablespodcast.com/videos/creditors-guide-to-selecting-the-right-collection-agency

Guest Website: https://www.connect1consultants.com/connect1llc/connect-1-consultants-1579542527/

Guest LinkedIn: https://www.linkedin.com/in/bob-picone-94305b8/

#DebtCollectionStrategy #HowToChooseACollectionAgency #Connect1

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube