Emergency response plans

This criterion covers unexpected events such: natural disaster, pandemic disease or unplanned absences of clinical team members.

This standard relates to the way that your practice works to maintain and improve the quality of the care provided to your patients.

Accreditation 2.3 – accessibility of services

Accreditation 2.2 – Third Party During Consultation

In this episode we will talk about having a third party during the consultation from the accreditation point of view.

Accreditation 2.1

Let's talk about the rights and needs of patients – based on core standard 2 of the RACGP practice accreditation standards.

Accreditation standards 1.2

In this episode we will discuss the importance of correct telephone and electronic communication.

Accreditation 1.1

Over next few episodes we will discuss the RACGP standards and how the receptionists can support their practice managers to ensure the practice keeps up to the requirements. In our 1.1 episode we will discuss the importance of communication and patients participation.

Communication across generations

Listen to some tips on how to communicate effectively with people of different ages.

Use of interpreters in general practice

4 out of 5 Australian speak only English. Use of interpreters can improve communication and hence quality of care.

RACGP resources:

Using interpreters – a guide for GPs

https://www.racgp.org.au/download/documents/AFP/2010/April/201004phillips.pdf

Guide for clinicians working with interpreters in healthcare settings

https://culturaldiversityhealth.org.au/wp-content/uploads/2019/10/Guide-for-clinicians-working-with-interpreters-in-healthcare-settings-Jan2019.pdf

How to match a patient to a doctor

Deciding which doctor is the best fit for a new patient can be challenging. Listen to our suggestions on what you need to take into account before you match them up and schedule that appointment to achieve best patient outcomes.