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Reception Insider - RACGP NSW&ACT and TAS Faculty
By Reception Insider - RACGP NSW&ACT and TAS FacultyEducation
Reception Insider - RACGP NSW&ACT and TAS Faculty episodes
- 21. Accreditation 3.3 – Emergency response plansEmergency response plansThis criterion covers unexpected events such: natural disaster, pandemic disease or unplanned absences of clinical team members.9 min
- 20. Accreditation 3 - Practice Governance And ManagementThis standard relates to the way that your practice works to maintain and improve the quality of the care provided to your patients.12 min
- 10 min
- 18. Accreditation 2.2 – Third Party During ConsultationAccreditation 2.2 – Third Party During ConsultationIn this episode we will talk about having a third party during the consultation from the accreditation point of view.5 min
- 17. Accreditation 2.1Accreditation 2.1Let's talk about the rights and needs of patients – based on core standard 2 of the RACGP practice accreditation standards.15 min
- 16. Accreditation 1.2Accreditation standards 1.2In this episode we will discuss the importance of correct telephone and electronic communication.14 min
- 15. Accreditation 1.1Accreditation 1.1Over next few episodes we will discuss the RACGP standards and how the receptionists can support their practice managers to ensure the practice keeps up to the requirements. In our 1.1 episode we will discuss the importance of communication and patients participation.13 min
- 14. Communication Across GenerationsCommunication across generationsListen to some tips on how to communicate effectively with people of different ages.7 min
- 13. Use of interpreters in general practiceUse of interpreters in general practice4 out of 5 Australian speak only English. Use of interpreters can improve communication and hence quality of care.RACGP resources:Using interpreters – a guide for GPshttps://www.racgp.org.au/download/documents/AFP/2010/April/201004phillips.pdfGuide for clinicians working with interpreters in healthcare settingshttps://culturaldiversityhealth.org.au/wp-content/uploads/2019/10/Guide-for-clinicians-working-with-interpreters-in-healthcare-settings-Jan2019.pdf8 min
- 12. How to match a patient to a doctorHow to match a patient to a doctorDeciding which doctor is the best fit for a new patient can be challenging. Listen to our suggestions on what you need to take into account before you match them up and schedule that appointment to achieve best patient outcomes.5 min
About Reception Insider - RACGP NSW&ACT and TAS Faculty
From the publisher's feed
Reception Insider – online podcast series for medical receptionists
Receptionists influence how patients view their medical practice. They provide that first vital impression, and go on to build trust, allowing for the exchange of sensitive information. Their effectiveness, as well as that of the doctors, protects the patients and the practice against adverse outcomes.
In a busy practice, staying welcoming, focused and accurate is challenging. Receptionists juggle many tasks while the phone rings and patients line up. It’s hard to find time to grow their knowledge.
What they need is quick bites of information, on a variety of topics, tailored to the medical receptionist role. This is why the RACGP has developed Reception Insider: a free online series of five-minute podcasts.