How to communicate a change in fee structure

This is definitely not an easy task to do. If you have to do it, plan it well by listening to our tips and suggestions.

Medical abbreviation quiz

Learn and have fun – take a quiz and see how many medical abbreviations you know.

How to identify a deteriorating patient

In this podcast our special guest Dr Tim Jackson, the TAS Faculty Chair will discuss how to detect a deteriorating patient. Find out what his suggestions are and why it is important for the reception team to keep an eye on the patients who are waiting to see the GP.

Triage During COVID

Triage during COVID pandemic varies to a standard triage. Listen to our tips and suggestions.

To find some more COVID-19 resources for general practice visit the RACGP website: https://www.racgp.org.au/clinical-resources/covid-19-resources

Triage In General Practice

Triage is the process we use to evaluate and prioritise the urgency of our patients' needs. In this podcasts we highlight the most important aspects of triage.

Chaperones and Observers

Covered in the 5th edition of Standards, the role of chaperones and observers is worth to discuss. Get a quick insight into what you should know at a reception level, and how can you improve the processes in your practice.

RACGP position on the use of chaperones in general practice: https://www.racgp.org.au/FSDEDEV/media/documents/RACGP/Position%20statements/The-use-of-chaperones-in-genral-practice.pdf

Reception Wellbeing

How receptionists look after themselves has a direct impact on how they deal with patients. This episode gives practical tips on maintaining personal wellbeing in the practice.

Tearoom

The clean or messy states of tearooms in practices are often a cause of conflict. This podcast offers tips on how to avoid this and ensure that all staff do their share of cleaning up.

Patients’ Data

By managing patient data well, receptionists improve the quality of patient care and ensure the financial stability of the practice. Gain an overview of the various types of patient information and what details must be collected. Understand how the accuracy of data input affects patient care with real examples. Special cases like workers’ compensation are discussed as well as electronic data systems.

Talk Talk Talk

Communicating effectively with patients is a skill that requires awareness and practice. Learn about the barriers to effective communication. Hear examples of good and bad communication including how to deal with angry patients. Gain tips on how to communicate successfully.