Recruitment TV

What separates high-performing recruitment businesses from the rest? It starts with the people you hire, how you develop them and how consistently they deliver results.

In this episode of RecruitmentTV, James Osborne is joined by Dom Waters, Managing Partner at Paul Waters Associates, to discuss how recruitment businesses can improve sales performance, hire better recruiters and get more out of their existing teams.

They cover:

• Hiring the right recruiters: Why a great CV and a strong interview don't always translate into sales performance.
• High-performing recruitment teams: The behaviours, habits and consistency that separate top billers from average performers.
• Recruitment sales performance: How to identify underperforming recruiters and understand what's holding them back.
• AI in recruitment: Why AI should help recruiters become more productive, not replace the human relationships that win business.
• Recruiter training and development: How to work out whether someone needs better training or whether they're simply not suited to the role.
• Recruitment hiring mistakes: How sales assessments can help businesses avoid costly bad hires.
• The future of recruitment: Why human connection, trust and proactive sales skills matter more than ever.

Dom also explains how the SPQ Gold sales assessment helps recruitment businesses understand people's sales behaviours, identify potential and make better hiring decisions.

This is the first episode in our High Performance series, exploring how recruitment businesses can get more from their people, improve productivity and build stronger, more profitable teams.

About Dom Waters

Dom Waters is Managing Partner at Paul Walters Associates, helping businesses make better hiring decisions and avoid costly recruitment mistakes through sales assessments and behavioural profiling.

Find out more about Paul Walters Associates and the SPQ Gold assessment by connecting with Dom on LinkedIn.

Subscribe to RecruitmentTV for more conversations with recruitment business owners, industry experts and leaders on recruitment growth, sales performance, AI and the future of the industry.

#Recruitment #RecruitmentTV #RecruitmentSales #RecruitmentAgency #HighPerformance

What separates the most profitable recruitment businesses from the rest? And how can recruitment leaders use AI to grow, improve margins and stay ahead of the competition?

In this episode of Recruitment TV, James Osborne and Gordon Stoddart bring the Superagency series to a close, sharing what they've learned from working with recruitment business owners and leaders across the industry.

They explore what the best recruitment agencies are doing differently, from improving profitability and focusing on the right metrics to using AI to streamline operations and build stronger client relationships.

In this episode, we cover:

• How to build a more profitable recruitment business and improve GP-to-profit conversion

• The four key traits of a Superagency: leadership, focus, operational clarity and commercial discipline

• How recruitment businesses can use AI and automation to reduce admin and improve efficiency

• Why focusing on the right data and KPIs can transform business decisions

• How to win better recruitment clients by becoming a strategic partner, not just a supplier

• Why underperforming consultants are one of the biggest drains on profitability

• How to use AI agents to automate workflows and generate new opportunities

• What recruitment leaders need to do to build resilient, high-performing agencies

James and Gordon also discuss why doing fewer things well, getting the basics right and focusing on what genuinely drives profit can make the difference between a recruitment business that survives and one that thrives.

This episode wraps up the Superagency series and looks ahead to the next Recruitment TV series: High Performance, exploring what it takes to develop better recruiters, stronger leaders and more commercially successful recruitment businesses.

About Recruitment TV

Recruitment TV, from The Recruitment Network (TRN), brings together recruitment leaders, business owners and industry experts to explore recruitment business growth, strategy, technology, AI, profitability and performance.

Subscribe for more conversations, practical insights and ideas to help your recruitment business grow.

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How can recruitment agencies move beyond traditional recruitment and build deeper, more valuable relationships with their clients?

In this episode of Recruitment TV’s Superagency series, James Osborne is joined by Christian Clark and Adam Caines, co-founders of Upplft, to explore how recruitment businesses can use technology, data and contingent workforce management to create new service lines, recurring revenue and stronger client relationships.

The conversation explores how recruitment agencies can move from simply asking clients “have you got any vacancies?” to having strategic conversations around workforce planning, spend, compliance, productivity and business performance.

They discuss:

• Why the contingent workforce is still a major opportunity for recruitment businesses
• How technology can help agencies offer managed service and MSP-style solutions
• How recruitment companies can create new recurring revenue streams
• Why agencies need to get closer to procurement, finance and the C-suite
• How to identify opportunities within a client's contingent workforce
• The role of data, reporting and real-time workforce insights
• Statement of Work (SOW) and the wider contingent workforce opportunity
• How recruitment businesses can work with multiple suppliers while managing the wider ecosystem
• How AI and automation can remove administrative work and allow recruiters to focus on relationships
• Why the recruitment agency of the future will look more like a professional services business
• How smaller recruitment businesses can compete by offering broader, solution-led services

As James and the Uplift team discuss, the future of recruitment isn't simply about filling jobs. It's about solving business problems, becoming a trusted advisor and creating deeper, longer-term partnerships with clients.

📺 Subscribe to Recruitment TV for more episodes exploring the ideas, strategies and businesses shaping the future of recruitment.

#Recruitment #RecruitmentAgency #ContingentWorkforce #RecruitmentTechnology #Superagency #AI #RecruitmentBusiness #MSP #WorkforceManagement #RecruitmentTV

AI is changing recruitment fast. From sourcing and Boolean search to automation, candidate engagement and productivity, how will AI reshape the way recruiters work?In this episode of RecruitmentTV, James Osborne is joined by Steven Lu, Founder of PIN, and Mark Alexander to explore how AI is changing recruitment and what recruiters need to do to stay ahead.They discuss:• How AI is changing recruitment search and sourcing• Why traditional Boolean search could be becoming obsolete• How AI can save recruiters time and improve productivity• The impact of AI on candidate sourcing and qualification• How recruiters can use AI without losing the human element• The future of recruitment automation• Whether smaller recruitment teams can generate more revenue with AI• What the recruiter of the future could look likeThe conversation also explores the rise of the “super agency” and how AI could allow recruiters to spend less time on repetitive tasks and more time using their expertise.If you work in recruitment, recruitment technology, talent acquisition or agency leadership, this is a conversation worth watching.Subscribe to RecruitmentTV for more conversations about recruitment, AI, growth, technology and the future of the recruitment industry.

AI is everywhere in recruitment, but buying the latest tools doesn’t automatically mean you’re getting a return from them.

In this episode of Recruitment TV, James Osborne is joined by Vitanova Boz to explore what it actually takes to make AI work inside a recruitment business. From getting recruiters to genuinely adopt AI to creating an internal AI Champion, the conversation looks at the people, processes and behaviours that turn AI investment into real business impact.

We discuss where recruiters can save the most time by embedding AI into their everyday workflows, what that extra capacity can be used for, and how recruitment leaders can measure whether their AI investment is genuinely delivering a return.

We also explore where AI shouldn’t replace the human element, and why the agencies that get the most from AI may be the ones that focus as much on their people as they do on the technology.

What does it really take to expand a recruitment business into a new country?

In this episode of Recruitment TV, James Osborne is joined by Amy Davies from Workwell Global to explore how ambitious recruitment businesses can approach international expansion strategically, rather than simply following an opportunity when it appears.

As recruitment businesses mature beyond founder-led, contingent models, international expansion can become a key part of building a true Super Agency. But choosing the right market, understanding local employment law and setting up the right structure can make the difference between sustainable growth and an expensive mistake.

In this episode, James and Amy discuss:

🌍 How to decide which country is right for your recruitment business
📈 What a strategic international expansion plan looks like
⚠️ The most common mistakes recruiters make when entering a new market
🏢 What a lean, well-structured international operation looks like
💡 How to identify where the real opportunity is before making the move
🚀 Why international expansion can be a sign that a recruitment business has reached the next stage of growth

If you're thinking about taking your recruitment business into new markets, this is one you won't want to miss.

Watch Recruitment TV for more conversations with the people building, scaling and transforming recruitment businesses.

#RecruitmentTV #Recruitment #SuperAgency #InternationalExpansion #RecruitmentBusiness #RecruitmentLeadership #BusinessGrowth

What happens after a candidate accepts an offer — and how many placements are actually being lost before they ever reach day one?

In this episode of Recruitment TV, James explores the often-overlooked gap between offer and start, and how recruitment businesses can use technology to make onboarding faster, more compliant and far less painful for consultants, candidates and clients.

We’ll look at why placements fall through at the final hurdle, how much time recruiters are wasting chasing documents and checks, and what a truly streamlined onboarding process should look like.

James also shares his experience across more than 15 years in recruitment and vetting, exploring how robust candidate and worker vetting can do more than reduce administrative headaches — it can become a genuine value-added service for clients and even create new revenue opportunities for recruitment businesses.

In this episode, we discuss:

• Why placements fall through between offer and start
• The hidden cost of slow and manual onboarding
• How automation can remove repetitive compliance admin
• What a fast, compliant onboarding process looks like
• How recruitment businesses can turn vetting into a value-added service
• Creating new revenue streams beyond traditional placement fees
• Why the best recruitment businesses are closing the gap between offer and start

Season Theme: Building Your Super Agency

The Super Agency isn't just about winning more business — it's about building the systems, technology and processes that allow recruitment businesses to deliver better experiences at every stage of the journey.

Why do so many recruitment agencies invest in technology, automation and new tools — only to see little return?In this episode of Recruitment TV, as part of our Building Your Super Agency season, we sit down with Saeed Bor to explore why the real problem often isn't the technology itself, but the processes underneath it.We discuss what good operational structure actually looks like inside a recruitment agency, the common bottlenecks that hold businesses back, and how stronger processes can drive commercial performance without creating unnecessary bureaucracy.Saeed shares his perspective on:• Why technology fails when the underlying process isn't right• The most common operational bottlenecks in recruitment agencies• Which process problems have the biggest commercial impact• What "good process" actually looks like in a recruitment business• How to build structure without slowing consultants down• Why process should come before technology and automation• How Super Agencies create scalable, consistent ways of workingIf you're looking to build a more structured, efficient and scalable recruitment business, this episode is for you.🎙️ Recruitment TV — Building Your Super Agency📺 Subscribe for more conversations with recruitment leaders, innovators and operators building the next generation of recruitment businesses.#RecruitmentTV #recruitment #recruitmentagency #SuperAgency #leadership #recruitmenttechnology #automation #businessprocessmanagement #agencygrowth

In this episode of Recruitment TV, we’re joined by Justin Hillier from Recruiter Insider to explore how the best recruitment businesses turn candidate and client experience into meaningful commercial data.

As part of our “Building Your Super Agency” season, we look at why experience data can reveal the true health of a recruitment process — and how agencies can use it to move beyond guesswork and make better business decisions.

Justin discusses:

• What candidate experience data can tell you about your recruitment process
• How fill-rate data can highlight where consultants are underperforming
• Using hiring manager feedback to identify problems and improve performance
• Turning candidate and client experience into a business development tool
• How evidence and data can help agencies win pitches and retain clients
• Why Super Agencies use data to drive performance, rather than relying on assumptions

If you’re looking to build a high-performing, evidence-based recruitment business, this episode is packed with practical insights.

🎙️ Recruitment TV — conversations with the people building the future of recruitment.

What does a truly AI-native recruitment agency actually look like?

In Episode 3 of Recruitment TV, we sit down with Lander Degrève from Spott to explore how AI is changing recruitment workflows — and why the next generation of agencies will go far beyond simply adding AI features to existing systems.

The shift is happening from a system of record that stores data to a system of intelligence that actually does the work.

We explore what that means in practice, from automated outreach and AI-powered matching to eliminating admin and creating more predictable pipelines.

In this episode, we discuss:

•  The difference between an AI-native workflow and a traditional ATS with an AI add-on
•  How automation can remove the repetitive work recruiters shouldn't still be doing
•  Where recruiter time is still being wasted in 2026
•  How AI-powered matching can change the way recruiters work
•  What greater pipeline predictability could look like
•  What a recruiter's day looks like inside a Super Agency
• Why the agencies winning with AI are rebuilding workflows around it, rather than simply bolting AI onto existing processes

Recruitment TV is all about the ideas, technology and strategies shaping the future of recruitment.

This episode is part of our Building Your Super Agency season.

#RecruitmentTV #Recruitment #AI #ArtificialIntelligence #RecruitmentTechnology #Automation #SuperAgency #Spott