This might be our most controversial topic, yet. Our guest is an outspoken critic against customer feedback so we wanted to find out why and see what we can learn from his thoughts … to maybe understand our customers better.

Connect with James here: jamesdodkins.com

We all want our businesses to grow. For that we need customers - and repeat customers for that matter. 

Jennifer Vogel is joined by Georgiana Laudi, a longtime marketing executive and growth advisor to subscription businesses. She’s co-founder at Forget the Funnel where she helps marketers, consultants, startup founders and product managers leverage Customer-Led Growth strategies. She’s an exec-level growth strategist and supports scaling SaaS businesses and helps  marketing and growth leaders be more effective.

Use video surveys to level up your customer understanding: https://bit.ly/38vQMFS

Learn more about Forget the Funnel: https://www.forgetthefunnel.com/

Understanding the customer is so important that we want to dive into that topic today with one of our 2021 Viddys Winners. Megan Kehr won the Video Hero Award this year for her work as an insights professional at PepsiCo.

Listen to this episode to find out how she uses video surveys. To learn even more about video surveys go here: https://bit.ly/3rps3dC

Businesses want to grow and be successful. What are some of those strategies to affect growth and what’s the role of nontraditional business growth strategies? That’s what today’s episode is about.

Luke Williams, Global Head of Customer Experience at Qualtrics, joins Jennifer Vogel on today's episode of Reel Talk: The Customer Insights Show.

Doing what’s best for our customers certainly can help our brands be successful long-term. But what are the best strategies to help us get there? Design thinking is one and can make our products better for customers. Today, let’s talk through the steps of customer-led product development and design thinking.

We’ve all been in these situations where it’s hard to find data, leave alone turning it into insights that we can actually use to become more customer-centric.

How do we structure, house and work with data to get usable insights?   That’s a big question that we are diving into in today’s episode with a leader in the insights industry.  

Brenna Ivey, an experienced consumer insights and brand strategist, joined Jenn Vogel on today’s episode.  

To learn more about how to get customer insights through video feedback:  https://bit.ly/38z2ujC

Shep Hyken joins Jenn Vogel on this episode of Reel Talk: The Customer Insights Show. Shep is a customer service and experience expert, keynote speaker and NYT bestselling author. He helps companies deliver amazing customer service experiences. 

Connect with him here: https://hyken.com/

Find out more about video feedback here: https://bit.ly/3sVUAZC

Eva Tsai, a marketing executive at Google, joins Jenn on this livestream of the Reel Talk: The Customer Insights Show. 

They discuss:

Find the video version of this podcast here: https://youtu.be/yz1-wRnnNfI?t=26

To learn more about how to get customer insights through video feedback:  https://bit.ly/38z2ujC

Voxpopme CEO Dave Carruthers joins Host Jenn Vogel on this live recording of the Reel Talk: The Customer Insights Show to discuss:  

Learn more about Voxpopme: https://bit.ly/38z2ujC