With Harmonic's recent 5th anniversary, I seized the opportunity to discuss what Patrick learned along this journey.

You'll hear inspiring perspectives on the challenges of running a service design agency, the essence of effective leadership, and the future of our field.

We also delve into the highly anticipated sequel to his co-authored book, "Orchestrating Experiences," which has become a classic in our industry, transforming how companies approach customer experience.

Coincidentally, as the book also celebrated its 5-year milestone this year, we explore how the landscape has evolved since its publication and the new chapters Patrick would include. Prepare for some surprising insights.

This conversation is unlike what you're used to on the Show, mainly thanks to the Harmonic Design team's collaboration in helping me shape the questions. Their contribution created a truly unique episode.

If you're ready for an insightful and light-hearted discussion with one of the icons in our field, don't miss this episode.

A big thanks to Patrick for being such a good sport and allowing me to throw some curveball questions at him :)

Enjoy the episode!

--- [ 1. GUIDE ] ---

00:00 Welcome to episode 179

02:00 What excites you

08:00 Service design cocktail

10:30 Proudest moments

14:00 Biggest surprise in the pandemic

17:00 Orchestrating experiences

25:00 The next chapter

27:15 Challenging situations

33:00 Leadership traits

36:30 Vision for the future

42:30 Importance of role models

45:15 The perfect dinner

47:00 Influence of service design

49:30 Who is your inspiration

51:00 What needs an iteration

54:00 Secret ritual

55:00 Alternative career

57:15 Words of wisdom

--- [ 2. LINKS ] ---

--- [ 3. CIRCLE ] ---

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