Matt Swain, Managing Director and Practice Lead for Communications Consulting at Broadridge Financial Solutions, shares results from their 2019 CX and Communications Trends Survey, and how to identify where improvements are needed for effective customer experience.

Links Mentioned in Today's Episode:

Matt Swain on LinkedIn: https://www.linkedin.com/in/askmattswain

Broadridge Financial Solutions: https://www.broadridge.com/

Reimagining Communications Podcast: https://www.broadridge.com/podcast/reimagining-communications-with-matt-swain

2019 CX and Communications Trends Survey: https://www.broadridge.com/report/annual-customer-experience-and-communications-trends-survey