I spoke with Billy Scott, General Manager of the Virginia Hotel and Cottages in Cape May, New Jersey. We discussed the secret to maintaining the highest level of client service, adapting to changing customer preferences, and encouraging team members to collectively support a common mission, and how the travel experience is evolving.

I spoke with Heikki Ilvessalo, the co-founder of Ilves, a legal data consultancy and software firm, in Finland, the founder of the Finnish Legal Tech Network, and the co-organizer of the Nordic Legal Tech Day in Helsinki on November 15th. We discussed what law firms in Finland are looking for in a legal tech solution, the 2023 map of Finnish legal tech vendors, and how legal technology in Finland is evolving.

In this tenth episode of Charting Change in Legal, Caroline Hill, Editor and Publisher of Legal IT Insider, and I discussed aligning the legal ecosystem, deploying generative AI, and investing in legal.

I spoke with Michael Potters, the CEO of the Glenmont Group, an executive search firm that works with law firms, corporate legal departments, and providers of legal services. We discussed the state of the job market for roles in e-discovery, information governance, privacy, the types of organizations that offer the best roles, and the influence of AI on the staffing needs in legal.

I spoke with Nathan Miller, the CEO and Founder of Miller Ink, a full-service strategic and crisis communications firm in Los Angeles. We discussed the difference between crisis communications and public relations, how lawyers and legal teams can diffuse a potential crisis, and what law firms should consider when hiring and managing a communications team.

I spoke with Katherine Allen, the CEO of Flo Recruit, Ross Guberman, the CEO of LawCatch, the developer of BriefCatch, and Jim Wagner, the CEO of The Contract Network. We discussed raising money for legal technology startups in the current environment, the challenges of doing so, advice for other leaders, and the road ahead.

I spoke with Vishal Sunak, the founder and CEO of LinkSquares, an AI-powered contract lifecycle management and legal task management solution. We discussed how in-house legal teams are expanding their use of CLM applications, the launch of the LinkSquares Cloud, and how task management relates to contract lifecycle management.

I spoke with Peter Callaghan, the Chief Revenue Officer at Pagefreezer, a technology company that provides compliance and litigation support technology. We discussed how enterprise collaboration platforms, such as MS Teams, affect the way lawyers and legal professionals approach collecting and preserving electronically stored information, and the balance between AI-driven automation and human talent in e-discovery.

In this ninth episode of Charting Change in Legal, Caroline Hill, Editor and Publisher of Legal IT Insider, and I discussed ILTACON 2023, law firm leadership, litigation analytics, and practical AI.

I spoke with Sheila Robinson-Kiss, a therapist and mental health educator, who leads the Rebalancing America and Beyond Initiative, a consulting firm that focuses on mental health and wellness. We discussed best practices for lawyers, who want to maintain and elevate their mental health, mistakes leaders make in helping their team members manage the overwhelming aspects of their work, and how mental health and resilience are changing the workplace.