Reinventing Professionals

I spoke with Nic Beique, the Founder and CEO of Helcim, a digital payments company for various professional services providers, including law firms. We discussed the qualities and capabilities law firms should look for in a payment provider, the advantages of using payment technology separate from practice management tools, and how artificial intelligence affects how law firms process payments.

I spoke with Rich Hale, the Chief Technology Officer of ActiveNav, a data discovery and governance software provider that serves various sectors, including legal. We discussed Zero Dark Data, how ActiveNav leverages AI, and the way the company uniquely approaches data discovery and governance.

I spoke with Bill Potter, the Vice President of Presales Engineering at Nuix, a leading provider of investigative analytics and intelligence software. We discussed the whitepaper Burnout to Breakthrough: The Role of Technology in Reshaping Legal Wellness, the factors that contribute to burnout among legal data services professionals, ways that teams can address this, and why e-discovery professionals should advocate for automation and AI-driven solutions.

I spoke with Karl Chapman, the CEO of Kim Technologies, a no-code, patent-protected SaaS solution that generates and operates enterprise applications from content, including large language models. We discussed advice for chief technology officers facing the opportunities and challenges presented by generative AI and LLMs.

I spoke with Jonathon Fishman, the CEO of LeanLaw, a timekeeping and billing platform for small and midsize law firms. We discussed how midsize law firms can leverage financial data to improve operational efficiency and profitability, the challenges they face in managing financial operations, and where AI can enhance their ability to monitor the status of legal matters and predict financial outcomes.

I spoke with Travis Hoechlin, CEO of RizeUp Media, a digital marketing agency focused on website design, SEO, Google pay-per-click ads, and social media for law firms. We discussed how law firm marketing teams should allocate investments in website design, SEO, Google pay-per-click ads, and social media, ways that law firms can assess the return on their online marketing, and common pitfalls that law firms should avoid in digital marketing.

In this 28th episode of Charting Change in Legal, Caroline Hill, Editor and Publisher of Legal IT Insider, and I discussed unicorns, enthusiasm for legal tech, and moving from the era of wonder to practicality in generative AI.

I spoke with Steve Reynolds, the Chief Strategy Officer for Emburse, a travel and expense management technology company. We discussed the release of Air Contract Audit, which analyzes and audits business travel contracts with airlines, best practices for measuring contract performance and highlighting underperforming terms, and how corporate counsel and legal operations leaders can assess contract value leakage.

I spoke with Francesc Muñoz, Chief Information Officer at Cuatrecasas in Barcelona. We discussed the most important technology issues that law firms in Europe face, the success of Cuatrecasas Acelera, the advantages of law firms creating new models of supporting clients, and how law firms will continue to reimagine their services and business models.

I spoke with Adrienne Lester, the Senior Director of Business Services at ShareFile. We discussed the trends driving the need for more content collaboration and real-time engagement, how ShareFile's solutions help law firms keep pace with changes in the practice of law, where legal professionals are leveraging technology to support their compliance requirements, and how lawyers are taking advantage of virtual data rooms and client portals.