Pay attention to signals, both verbal and nonverbal, and address troubles to lower the potential for conflict.

Relationship first

Boost your effectiveness in leadership, teamwork and customer contact by developing personal and interpersonal competence. In all three of these areas, the quality of relationships is the key for success. Relational competence has been proven to have a direct influence on the commitment of staff and client loyalty, and so for many companies, it is becoming the crucial factor differentiating them in the market.

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Relationship first

Relationship first

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