Person-centered care is consistent with the values, needs, and desires of individuals and is achieved when providers and health plans involve individuals in healthcare discussions and decisions. A person-centered approach to healthcare and community-based services has potential to improve the quality of care, reduce costs, and address social determinants of health to create healthier communities.[1]

Individuals dually eligible for Medicare and Medicaid have high rates of chronic conditions and long-term support needs, accounting for a disproportionately large share of Medicare and Medicaid expenditures.[2] The strengths-based focus of person-centered approaches is especially helpful for managing chronic conditions and identifying long-term support needs. It can lower costs through integrating natural supports and community resources. These podcasts describe practical person-centered tools and approaches organizations and professionals can adapt to better support aging in place. Speakers share strategies for integrating person-centered approaches into clinical and community-based settings, and discuss how approaches differ based on the individual goals of the client.

Excerpted from a May 2019 webinar, these podcasts discuss common substance use disorders (SUD)among dually eligible older adults, identify promising practices for screening, treatment, and care coordination, and demonstrate practical strategies for meeting the needs of older adults with SUDs. Speakers, including a consumer with lived experience, will share lessons learned and strategies to provide effective care for dually eligible older adults with SUDs.

Excerpted from a May 2019 webinar, these podcasts discuss common substance use disorders (SUD)among dually eligible older adults, identify promising practices for screening, treatment, and care coordination, and demonstrate practical strategies for meeting the needs of older adults with SUDs. Speakers, including a consumer with lived experience, will share lessons learned and strategies to provide effective care for dually eligible older adults with SUDs.

Excerpted from a May 2019 webinar, these podcasts discuss common substance use disorders (SUD)among dually eligible older adults, identify promising practices for screening, treatment, and care coordination, and demonstrate practical strategies for meeting the needs of older adults with SUDs. Speakers, including a consumer with lived experience, will share lessons learned and strategies to provide effective care for dually eligible older adults with SUDs.

Excerpted from a May 2019 webinar, these podcasts discuss common substance use disorders (SUD)among dually eligible older adults, identify promising practices for screening, treatment, and care coordination, and demonstrate practical strategies for meeting the needs of older adults with SUDs. Speakers, including a consumer with lived experience, will share lessons learned and strategies to provide effective care for dually eligible older adults with SUDs.

Excerpted from a May 2019 webinar, these podcasts discuss common substance use disorders (SUD)among dually eligible older adults, identify promising practices for screening, treatment, and care coordination, and demonstrate practical strategies for meeting the needs of older adults with SUDs. Speakers, including a consumer with lived experience, will share lessons learned and strategies to provide effective care for dually eligible older adults with SUDs.

Angela Addo & Kathryn Hanfland - Fundamentals Of Engaging Members In Plan Governance by Resources For Integrated Care

Leena Sharma & Marc Cohen - Exploration Of Consumer Advisory Councils by Resources For Integrated Care

Kristina Rossi And Robyn Rohr - Planning For Successful Member Engagement In Plan Governance by Resources For Integrated Care

These podcasts, excerpted from a March 2019 webinar, feature strategies for successfully soliciting feedback from members and communicating feedback to staff across all operational levels within the plan, including senior plan leadership. Plan representatives share strategies for communicating changes in processes, policies, and procedures with members engaged in plan governance and will provide specific examples of changes that occurred as a result of feedback from members. Finally, individual members share their first-hand experiences with engagement in plan governance and will offer their insights on how their role in plan governance has led to improvements in care for individuals dually eligible for Medicare and Medicaid, as well as other people with complex health and social needs.