These podcasts, excerpted from a March 2019 webinar, feature strategies for successfully soliciting feedback from members and communicating feedback to staff across all operational levels within the plan, including senior plan leadership. Plan representatives share strategies for communicating changes in processes, policies, and procedures with members engaged in plan governance and will provide specific examples of changes that occurred as a result of feedback from members. Finally, individual members share their first-hand experiences with engagement in plan governance and will offer their insights on how their role in plan governance has led to improvements in care for individuals dually eligible for Medicare and Medicaid, as well as other people with complex health and social needs.

These podcasts, excerpted from a March 2019 webinar, feature strategies for successfully soliciting feedback from members and communicating feedback to staff across all operational levels within the plan, including senior plan leadership. Plan representatives share strategies for communicating changes in processes, policies, and procedures with members engaged in plan governance and will provide specific examples of changes that occurred as a result of feedback from members. Finally, individual members share their first-hand experiences with engagement in plan governance and will offer their insights on how their role in plan governance has led to improvements in care for individuals dually eligible for Medicare and Medicaid, as well as other people with complex health and social needs.

Chelsea Gilchrist - Falls Prevention & Center For Healthy Aging, National Council On Aging (NCOA) by Resources For Integrated Care

Sachin Jain - Falls Prevention, Medicare - Medicaid Plan Perspective by Resources For Integrated Care

Nancy Latham - Treatment To Prevent Falls by Resources For Integrated Care

David Reuben - Falls Among Older Adults Background by Resources For Integrated Care

Priscilla Gazarian - The Strategies To Reduce Injuries And Develop Confidence In Elders Study by Resources For Integrated Care

Marta Pereyra - Meeting Language Preferences Through Partnering With Community - Based Organizations by Resources For Integrated Care

Darci Graves - Effective Communication With Individuals With Limited English Proficiency (LEP) by Resources For Integrated Care

Albert Cardenas - Identifying Health Plan Members’ Language Preferences by Resources For Integrated Care