Resources For Integrated Care

In this podcast, MaCayla Arsenault, a project manager at Central Oregon Health Council, discusses Central Oregon Health Council’s approach for Enrollee Advisory Committees.

Effective 2023, any Medicare Advantage (MA) organization offering one or more Dual-Special Need Plans (D-SNPs) in a state must establish and maintain one or more enrollee advisory committee (EACs). EACs must serve the D-SNPs offered by the MA organization in that state to gather direct input on enrollee experiences. These podcasts, excerpted from a 2022 webinar, provide an overview of the EAC requirements, how health plans have engaged members in EACs, and how EAC members have impacted outcomes and created organizational change. Health plans that have been successfully running EACs share lessons learned and best practices for engaging members in plan governance through EACs, including recruiting and selecting members, collecting enrollee feedback, and disseminating feedback to appropriate departments.

In this podcast, Lola Akintobi, a Consumer and Community Engagement Consultant for the Center for Consumer Engagement in Health Innovation at Community Catalyst, discusses enrollee advisory committee requirements.

Effective 2023, any Medicare Advantage (MA) organization offering one or more Dual-Special Need Plans (D-SNPs) in a state must establish and maintain one or more enrollee advisory committee (EACs). EACs must serve the D-SNPs offered by the MA organization in that state to gather direct input on enrollee experiences. These podcasts, excerpted from a 2022 webinar, provide an overview of the EAC requirements, how health plans have engaged members in EACs, and how EAC members have impacted outcomes and created organizational change. Health plans that have been successfully running EACs share lessons learned and best practices for engaging members in plan governance through EACs, including recruiting and selecting members, collecting enrollee feedback, and disseminating feedback to appropriate departments.

In this podcast, Robyn Rohr, a Manager for Enterprise Consumer Experience at CareSource, and Heather Reynolds, an Insight Lead for Enterprise Consumer Experience at CareSource, discuss CareSource’s approach for Enrollee Advisory Committees.

Effective 2023, any Medicare Advantage (MA) organization offering one or more Dual-Special Need Plans (D-SNPs) in a state must establish and maintain one or more enrollee advisory committee (EACs). EACs must serve the D-SNPs offered by the MA organization in that state to gather direct input on enrollee experiences. These podcasts, excerpted from a 2022 webinar, provide an overview of the EAC requirements, how health plans have engaged members in EACs, and how EAC members have impacted outcomes and created organizational change. Health plans that have been successfully running EACs share lessons learned and best practices for engaging members in plan governance through EACs, including recruiting and selecting members, collecting enrollee feedback, and disseminating feedback to appropriate departments.

In this podcast, Walt Malick, an Enrollee Advisory Committee Member for CareSource discusses his perspective on Enrollee Advisory Committees.

Effective 2023, any Medicare Advantage (MA) organization offering one or more Dual-Special Need Plans (D-SNPs) in a state must establish and maintain one or more enrollee advisory committee (EACs). EACs must serve the D-SNPs offered by the MA organization in that state to gather direct input on enrollee experiences. These podcasts, excerpted from a 2022 webinar, provide an overview of the EAC requirements, how health plans have engaged members in EACs, and how EAC members have impacted outcomes and created organizational change. Health plans that have been successfully running EACs share lessons learned and best practices for engaging members in plan governance through EACs, including recruiting and selecting members, collecting enrollee feedback, and disseminating feedback to appropriate departments.

In this podcast, Renée Markus Hodin, the Deputy Director of the Center for Consumer Engagement in Health Innovation at Community Catalyst, facilitates a panel discussion with Lauren Easton, the Vice President for Integrative Program Development and Clinical Innovation at Commonwealth Care Alliance, or CCA, Tashau Asefaw, a Manager for Community Programs at Community Health Plan of Washington, or CHPW, and Jen Klopstein, a special needs plan, or SNP, Administrator for Health Services at Viva Health.

In 2021, Resources for Integrated Care launched an Integrated Care Community of Practice (ICCoP), a learning community of outreach and care coordination staff from 20 national and local health plans. These podcasts, excerpted from a December 2021 panel discussion webinar, discuss promising practices that emerged from the ICCoP and elsewhere for locating and engaging these members, especially in light of the COVID-19 pandemic. Panelists share challenges and innovative strategies for engaging members in care coordination, addressing social needs, and providing education and outreach related to the COVID-19 vaccine.

In this podcast, Jen Klopstein, a special needs plan, or SNP, Administrator for Health Services at Viva Health, discusses Viva Health’s approach to locating and engaging hard-to-reach members during COVID-19.

In 2021, Resources for Integrated Care launched an Integrated Care Community of Practice (ICCoP), a learning community of outreach and care coordination staff from 20 national and local health plans. These podcasts, excerpted from a December 2021 panel discussion webinar, discuss promising practices that emerged from the ICCoP and elsewhere for locating and engaging these members, especially in light of the COVID-19 pandemic. Panelists share challenges and innovative strategies for engaging members in care coordination, addressing social needs, and providing education and outreach related to the COVID-19 vaccine.

In this podcast, Tashau Asefaw, a Manager for Community Programs at Community Health Plan of Washington, or CHPW, discusses CHPW’s approach to locating and engaging hard-to-reach members during COVID-19.

In 2021, Resources for Integrated Care launched an Integrated Care Community of Practice (ICCoP), a learning community of outreach and care coordination staff from 20 national and local health plans. These podcasts, excerpted from a December 2021 panel discussion webinar, discuss promising practices that emerged from the ICCoP and elsewhere for locating and engaging these members, especially in light of the COVID-19 pandemic. Panelists share challenges and innovative strategies for engaging members in care coordination, addressing social needs, and providing education and outreach related to the COVID-19 vaccine.

In this podcast, Lauren Easton, the Vice President for Integrative Program Development and Clinical Innovation at Commonwealth Care Alliance, or CCA, discusses CCA’s approach to locating and engaging hard-to-reach members during COVID-19.

In 2021, Resources for Integrated Care launched an Integrated Care Community of Practice (ICCoP), a learning community of outreach and care coordination staff from 20 national and local health plans. These podcasts, excerpted from a December 2021 panel discussion webinar, discuss promising practices that emerged from the ICCoP and elsewhere for locating and engaging these members, especially in light of the COVID-19 pandemic. Panelists share challenges and innovative strategies for engaging members in care coordination, addressing social needs, and providing education and outreach related to the COVID-19 vaccine.

These podcasts, excerpted from a November 2021 webinar, discuss the key role health plans can play in facilitating access to and educating members on the importance of annual flu vaccinations. In this event, representatives from the CDC discuss their efforts to promote equitable access to flu and COVID-19 vaccines and share promising practices for health plans and providers to engage key partners to promote vaccinations among dually eligible beneficiaries. The event also features health plan representatives who share their partnerships with community organizations to promote flu vaccinations.

*Disclaimer*

Please note that this event had a few technical difficulties. As a result, certain points of this event recording are disrupted by an echo and hold music. The recording on the event page has closed captions to ensure the content is understandable and also has a transcript available for download: https://www.resourcesforintegratedcare.com/2021_Webinar/Leveraging_Partnerships_Promote_Flu_Vaccinations_Dually_Eligible_Beneficiaries_COVID-19

These podcasts, excerpted from a November 2021 webinar, discuss the key role health plans can play in facilitating access to and educating members on the importance of annual flu vaccinations. In this event, representatives from the CDC discuss their efforts to promote equitable access to flu and COVID-19 vaccines and share promising practices for health plans and providers to engage key partners to promote vaccinations among dually eligible beneficiaries. The event also features health plan representatives who share their partnerships with community organizations to promote flu vaccinations.

*Disclaimer*

Please note that this event had a few technical difficulties. As a result, certain points of this event recording are disrupted by an echo and hold music. The recording on the event page has closed captions to ensure the content is understandable and also has a transcript available for download: https://www.resourcesforintegratedcare.com/2021_Webinar/Leveraging_Partnerships_Promote_Flu_Vaccinations_Dually_Eligible_Beneficiaries_COVID-19