At What Cost (or Reward)? Tech and Social Media Continue To Drive The Restaurant Industry Towards Innovation.

RIF007: Tik Tok Food Reviews, Wendy’s and DoorDash Roku TV Ads, Toast and Google Team-Up To Meet Restaurant Customers Where They Are

Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

This week, we discuss

9:20 - The consequences of our obsession with hacking restaurant menus and cost-saving app tricks, which put immense pressure on restaurant workers and compromise their work experience. READ HERE

16:51 - How potential customers are Discovering the latest food trends and find new restaurant recommendations through TikTok's vibrant community of foodies and influencers sharing their dining experiences in creative and entertaining ways

29:05 - Toast integrating with Google to allow customers to place their restaurant orders directly from Google search, maps and assistant for a seamless ordering experience.  READ HERE

38:23 - How to create a loyal customer base and increase brand awareness by fostering a sense of community and delivering exceptional experiences that turn diners into superfans of your restaurant

48:05 - How you can Improve workplace morale, productivity, and retention by regularly seeking and acting on employee feedback to create a positive and supportive work environment

57:20 - Wendy's partnering with Roku and DoorDash to launch shoppable TV ads, offering a seamless ordering experience for customers. READ HERE 

Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

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Big Names, Celebrity Chefs and Mom & Pops are Realizing the Need to Reinvent the Restaurant Business Model

RIF006: Dine-In vs Dine-Out Customer Satisfaction, Cake Boss Vending Machines, 27 Years Without Missing A Day At Burger King, Gets You….

Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

This week, we discuss

7:00 -The growing trend of "tipping fatigue" among consumers and businesses, as society re-evaluates the tradition of tipping in the service industry. READ HERE

19:00 -How a positive and supportive workplace culture in restaurants can improve employee satisfaction, enhance customer experience, and drive business success through increased productivity, reduced turnover, and better brand reputation

29:05 -How "Cake Boss" Buddy Valastro, leveraged vending machines to expand the reach of his famous baked goods, showcasing the potential for this technology to revolutionize the retail industry. Watch Here

38:40 - The differences in customer satisfaction between Dine-In vs Dine-Out

46:45 - The story of Kevin Ford, a 27-year employee at Burger King, receives a movie ticket and candy as a reward for his unparalleled attendance record, sparking discussion about the importance of acknowledging and appreciating long-term employee contributions. Post HERE

55:42 - And finally the importance of sharing customer reviews with your employees

Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

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Are restaurants prepared for more major shifts on the horizon with hospitality tech, AI chat, automated restaurants, supply chain issues, labor force challenges, and more?!?!

RIF005: Egg Shortage, WTF Is Going On?!, Stop Hanging “Now Hiring” Signs, How To Earn That 5th Star Review

Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

This week, we discuss

12:23 - How TikTok Food Reviewer Keith Lee uses his platform to help struggling family owned restaurants

20:03 - How restaurants are urged to find alternative recruitment methods as traditional "Now Hiring" signs prove ineffective in attracting and retaining employees.

28:42 - The egg shortage currently being experienced is a result of supply chain disruptions caused by the COVID-19 pandemic, leading to increased demand and higher prices for eggs.

34:25 - How can restaurants implement augmented reality into the guest experience

43:37 -  McDonald's has opened its first fully automated restaurant in Texas with no human employees, showcasing the future of fast-food service as the industry continues to adapt to the challenges of the COVID-19 pandemic.

51:55 - And finally what does it take for a restaurant to earn a 5 star review

Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

Make sure to follow us!

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Are Restaurant Workers Paying For The Other NRA To Lobby For Keeping Their Wages Low?

RIF004: David Dobrik’s New Pizza Place, The Other NRA Keeps Restaurant Workers Wages Low, Whose Fault Is Bad Delivery Food

Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

This week, we discuss

10:25 - How ClearCogs has introduced a ChatGPT AI Operations Manager to improve the efficiency and effectiveness of restaurant operations READ HERE

17:00 - How collecting employee feedback is crucial for organizations as it helps in identifying areas for improvement, fostering a positive work culture, and ultimately leading to increased productivity and employee satisfaction

28:33 - YouTuber David Dobrik’s new pizza place, Doughbrik's READ HERE

36:23 - Why simplicity in menu offerings, customer service, and overall operations is essential for success in the restaurant industry as it allows for efficient service, reduced costs, and improved customer satisfaction

46:04 - How the other NRA is using funding to lobby to keep restaurant workers pay low READ HERE

52:15 - And finally who is at fault for bad delivery food: the restaurant or the delivery service?

Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

Make sure to follow us!

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Does Hollywood Producing Restaurant Movies and TV Amplify or Diminish the Industry?

RIF003: Yes Chef! ‘The Bear’ Actor Wins Golden Globe, Are 3-Star Reviews The Worst, World’s Best Restaurant Noma Is Closing

Welcome in to the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics. 

This week, we discuss Actor Jeremey Allen White winning a Golden Globe for his role in FX’s The Bear, a dramedy about a young chef from the fine dining world returning to Chicago to run his family's sandwich shop

How 3-star reviews are the worst for restaurants

The closing of renowned Danish restaurant Noma, known for its innovative Nordic cuisine and farm-to-table approach READ HERE

The Edible Beats Restaurant Group, a Denver-based restaurant group, converting to 100% employee ownership, a move that allows its workers to share in the company's success and make decisions about its future READ HERE

 In-N-Out Burger is opening its first East Coast territory office in Tennessee to help expand its presence in the region READ HERE

and finally how the future of carryout food is expected to see an increase in demand for convenient, healthy and sustainable options, as well as an emphasis on technology-enabled ordering and delivery services.

Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

Make sure to follow us!

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Which 2023 Restaurant trends need to get 86’d?!

RIF002: Flipping 1-Star Reviews, Andrew Tate Thanks Chef, 2023 Trends

Welcome in to the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

This week, we discuss how restaurants can flip a 1-star review into a 5-star experience by addressing the issue promptly and professionally and going the extra mile.

The controversial Andrew Tate's video where he talks about thanking a chef and goes on a rant about men and hard work.

Are foodservice trade shows worth the time to improve your guest's experience?

How a customer's aggressive behavior led to an altercation with a Waffle House employee involving a chair being thrown, resulting in police intervention and charges being brought against the customer. Read HERE

And finally we take a look at what’s in store for the restaurant scene in 2023. Read the article here!

Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

Make sure to follow us!

/RestaurantIdeaFactory

@Restaurant Idea Factory

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Today on Restaurant Idea Factory, Shawn, Kyle and Jensen rif on the ongoing labor shortage that the restaurant industry is currently experiencing, Jon Taffer's new restaurant, Taffer's Tavern, opening and how that doesn't lend to a sustainable business model, & MrBeast opening his first brick & mortar BeastBurger.