Restaurant Masters

Company culture can make or break a restaurant. Having a clear vision and a well-crafted set of core values is essential for ensuring the longevity of your business.

On the latest episode of Restaurant Masters, restaurant coach and former restaurant owner Donald Burns shares his best tips for creating a brand that keeps your restaurant thriving. He has written the acclaimed books 2017 Your Restaurant Sucks! and the 2019 Your Restaurant STILL Sucks! and was featured in restaurant software company Toast’s Top Restaurant Experts to Follow in 2016, 2017, and 2018.

Drugs in the workplace have become a prevalent issue with the opioid crisis and legalization of marijuana, employers are struggling with how to deal with policies in the workplace and the misconceptions associated with a drug-free workplace. In this episode, Lexington explains the bright-line rules to handle these issues effectively and within the bounds of the law.

Why is it important for owners and operators to know and understand about disability discrimination? Firstly, because it is becoming Increasingly common and employers don’t understand what’s protected and what’s considered a disability under the law. Finally, they also don’t know what they’re legally required to do when an employee requests an
accommodation under the ADA.

Lexington Wolff is a former litigator who saw what a waste of time and money litigation was. She started a practice to help restaurant owners avoid the risks that lead to lawsuits in the first place. Lawsuit prevention is about handling everyday issues on the front end. In this episode, Lexington talks about understanding management’s legal obligations when a sexual harassment complaint is made and how to effectively handle it.