Forensic Operator, Microbial Warrior, and seasoned restorer Jeff Jones returns to Restoration Today to discuss Monkeypox, and what our industry needs to know.

- What is Monkeypox?

This week’s episode of Restoration Today is sponsored by sureti!

In this episode, Michelle is joined by two incredible, and highly celebrated scientists to discuss toxic chemicals in our lives - and how they disrupt our bodies, hormones, and environments.

Pete Myers, PhD, a founder of sudoc, is one of the world's top experts on endocrine disrupter chemicals. He coined the term "endocrine disruption" in 1991, and coauthored a book in 1996 that discusses the topic, called Our Stolen Future.

Terry Collins, PhD, is a fellow founder/inventor, and principal inventor of TAML catalysts. This catalyst could greatly reduce the amount of chemical needed in cleaning and disinfection.

Dr. Myers and Dr. Collins address important questions related to:

Welcome to Phil & Michelle’s Happy Hour – a podcast designed to make you smile, and hopefully learn a few things along the way.

A few times a year, Phil Rosebrook Jr. of Business Mentors and Michelle Blevins of C&R Magazine sit down with restoration and cleaning industry leaders and icons to chat about all-things restoration, share stories, and have a few laughs.

In this debut episode, Phil and Michelle catch up with Josh Hobbs from Dalworth, Warner Cruz from BluSky (formerly JC Restoration), and Mark Whatley from Actionable Insights! This episode was recorded during the RIA's 2022 International Restoration Convention & Industry Expo.

You can watch on the C&R website or our YouTube channel, or on your favorite podcast platform by searching "Restoration Today"!

Pour yourself a cocktail (or another cup of coffee), sit back, relax, and enjoy the conversation.

Are you still relying on a traditional human resources mentality to grow and manage the people within your organization? If so, it’s likely keeping you from acquiring and retaining top talent.   

Effective human resources departments have embraced a new paradigm, “Human Capital Management” (HCM). This ideology recognizes that employees are assets managed and developed through a system of activities. Such a system considers acquiring, growing, keeping, and optimizing your workforce.   

It is essential to understand the difference between a resource and an asset. We use resources, but we grow assets. Leadership must refine all elements of their system to extend the life of those assets and achieve a maximum return on investment in them.  

Howard Shore discusses HCM vs. Traditional HR practices in this episode of Restoration Today! You can also read his C&R article on this topic here. 

In restoration, there is no opening time - or closing time. It is a 24/7 business that relies on taking calls after hours, on holidays and weekends, and being ready the moment the phone rings.

No matter the company size, having someone ready to answer the phone at all hours can be tricky. Finding a call center or answering service with knowledgable, compassionate staff is also difficult.

In this episode of Restoration Today, AnswerForce's Mandy Rewis talks about the challenges of effectively managing and handling after-hours calls, periods of call influx during CAT situations, how to increase customer service, and more!

Communication between restorers and adjusters has been breaking down for years and that’s created a lot of misunderstanding and misinterpretation. It’s something we see every day: restorers assume pushback is inevitable; adjusters don’t feel the documentation supports the invoice; policyholders expect to get screwed over. This industry is ripe with mistrust, creating a losing situation for everyone involved. Worse yet, is that it’s widely acknowledged and accepted – though it doesn’t have to be.  

Where do you start with fixing a communication gap across an entire industry?

Encircle CEO Paul Donald walks through some of the answers in this special episode of Restoration Today, and corresponding article!

Kinyon and Natalie Martin from Restore Rite in Blackfoot, Idaho, serve a unique area that includes the Fort Hall Indian Reservation and a city with a wide span of incomes and properties.

In this episode, Kinyon and Natalie share their techniques and outside-the-box ways to attract and retain talent, and how they work with their team to serve the people in surrounding communities.

Plus, a little chatter about work-life balance and running a company, as many do in our industry, as husband and wife.

The Experience is back in Las Vegas Sept. 7-9, at the all-new, state-of-the-art Caesars Forum!

In this episode of the Restoration Today podcast, Larry and Michelle chat about what makes The Experience special - the industry awards and parties, hands-on training including a flood house right on the show floor, multiple tracks on various topics, and more.

For a sneak peek at what's coming this September, take a listen, then get registered at experiencetheevents.com!

When business owners and leaders look to accelerate their business growth, there are often two types of people: those who will lean into their industry peers, especially those outside their markets, and the others who won't discuss business with peers at all. The latter often believes all other restorers and cleaners are competition, or "trade secrets" could get back around to competitors.

Yet some of the biggest individual company growth in this industry has come from peers mentoring and leaning into peers in other markets. Often, our peers have fresh perspectives on our pain points, resolutions to root problems in our businesses, or just straight up advice because they've been there before.

In this episode of Restoration Today, Restoration Advisers Founder Klark Brown joins the conversation to discuss the value of peer-to-peer training and learning, and how working together is an optimal way to refine our leadership skills and accelerate growth all at once.

Meet the 2022 Unsung Heroes Award Office Hero of the Year:

Tyler rises to the occasion, no matter how tough things get.  In her five years in the industry, all with ATI, Tyler has proved her mettle and not sat still. She started by working the front desk, then rose to program coordinator. From there, she became a restoration coordinator, and just since nominations were submitted and this article written, was promoted to project manager. 

In her nomination form, her colleagues remarked about one of the very first jobs she ran, while still working as a coordinator. It was a problem job to say the least, with many issues – yet Tyler stepped in, took care of the customer, and earned ATI a raving review.  Like fellow Unsung Heroes Award winner Kurt Smith, Tyler likes to help people in a time of need. 

Once she saw how much restorers truly help people, she knew this was the career path for her, and hasn’t looked back.  

Meet Tyler in this quick video, and read the full article featuring both winners at www.candrmagazine.com.