Katie Smith, CR, CEO of PHC Restoration and President of RIA's Board of Directors, proudly calls herself an "everyday restorer" - and embodies servant leadership.
Through thick and thin in business and in life, Katie remains true to herself, her beliefs, and her ethics, while giving her all to everything in which she is involved. Her clear calling to serve others has made Katie a highly-sought-after servant leader in her company, community, and industry. As a CEO, she is authentic and transparent.
As a member of her local community, she is selfless and involved. As a member of our industry, she is a tireless advocate and connector. You can find similar descriptions for every area of her life.
In this episode of Restoration Today, get to know Katie as she shares:
Her background
How she got into restoration
The journey into second-generation ownership
How she finds balance between work and family
Community and industry involvement
Success from hiring outside the industry
How she built a company culture based on accountability, not clock-punching
Staying competitive in a consolidating industry
What it means to be an "everyday" restorer