A significant portion of transformation initiatives fail. But for this common outcome, why do we not have a defined or more considered approach to failure? Join Oliver Banks and explore the intentional actions that you must take when your transformation initiative crashes. From damage limitation through to the four types of lessons to learn, step through the aspects that you need to face into.

Listen to this episode to discover:

• A framework of elements to guide you through the process of transformation failure.
• How to ensure lessons learned are not forgotten.
• And the metaphor to help understand the considerations you'll need to factor in.

Show notes are at www.obandco.uk/308.

Transformation efforts are often fraught with risk, and research shows that many initiatives end in failure. But failure isn't a single, uniform outcome—it's a multi-dimensional challenge that can strike at different stages and in various forms. In this episode, we'll dissect the three different dimensions of transformation failure and explore strategies to avoid these pitfalls. Whether you're leading a major transformation or a smaller-scale change, understanding these dynamics is crucial for navigating your journey to success.

Listen to this episode and discover:

• The four types of transformation failure and why you need to recognise them.
• Why and when failure is a good outcome to celebrate.
• Five tips to help avoid transformation failure.

Show notes are at www.obandco.uk/307.

The world of retail is always evolving and it can be hard to stay up to speed. Fortunately, the new podcast from Oliver Banks has you covered. The Retail Show is the weekly podcast with useful news and relevant views. Listen in to an episode of The Retail Show podcast and remember to subscribe on your usual podcast app. Alternatively, head over to TheRetailShow.uk.

In this episode, you'll hear:

• News you can use - essential headlines and actionable takeaways.
• Insight spotlight - and why Walmart is talking about "adaptive retail".
• And finally - an amusing or good news story to help put a smile on your face.

The show notes from this episode are at www.obandco.uk/306.

In the fast-paced world of retail, staying ahead requires more than just reacting to changes; it demands a commitment to continuous improvement. In this episode of the Retail Transformation Show, Oliver Banks dives into the principles and practices that can help retailers thrive by fostering a culture of ongoing enhancement. From the roots of Lean Six Sigma to practical insights from companies pioneering with continuous improvement, this episode explores the strategic, operational, and cultural challenges that can make or break your continuous improvement initiatives. Tune in to discover how you can create a more efficient, effective, and responsive organisation that consistently meets customer needs.

Listen to this podcast episode to hear:

• Discover the importance of cross-functional collaboration and breaking down operational silos.
• Understand why continuous improvement is more than just a cost-saving exercise.
• Gain insights into creating a culture that embraces change and values regular feedback.

Show notes are at www.obandco.uk/305.

In today's digital age, retail businesses heavily rely on technology to ensure smooth operations and customer experience. However, what happens when that technology fails? In this episode, we delve into the recent CrowdStrike outage that caused widespread disruptions, highlighting the importance of resilience and preparedness in the face of unexpected tech failures. Join Oliver Banks as he uncovers the lessons learned, the power of a strong company culture, and the critical steps retailers must take to safeguard against future outages. This is an episode you don't want to miss if you're keen on fortifying your business against the vulnerabilities of our interconnected digital world.

Listen to this episode and discover:

• How we've forgotten previous outages.
• Discover the crucial role of people and company culture during IT outages.
• Understand the importance of comprehensive disaster recovery plans for uncomfortable scenarios.
• Gain insights into proactive strategies to ensure business continuity during major disruptions.

The show notes are at www.obandco.uk/304.

The world of retail is ever-changing. But how does the retail industry change across the world. In this episode, Oliver is joined by fellow podcaster and retail expert, Paula Macaggi. Paula brings a wealth of experience of retail connections, events, and experiences from 5 continents. This experience highlights the similarities, differences and opportunities for retailers across the planet.

Listen to this podcast episode to hear:

• Examples of world-class customer experiences, and how they can drive up premium perception.
• Retail technologies that are seeing global growth and adoption.
• And, which country is the best at retail.

The show notes are at www.obandco.uk/303.

Are we seeing the democratisation of retail right now? The barriers to entry are being crushed. All sectors of retail, supply chain, manufacturing, product design and commerce is essentially becoming open source and accessible to all. This welcomes a flood of competitive start-up businesses that can compete on a level playing field with established global corporates. In this episode, join Oliver Banks to explore what this means for incumbent retailers and customers.

Listen to this episode of the Retail Transformation Show and hear:

• Why the retail and commerce sectors are becoming more open and accessible.
• How ecommerce is leading the democratisation of retail
• The one sector that has not been made available to smaller companies.

Show notes at www.obandco.uk/302.

Curious about what's inside Oliver Banks's book "Driving Retail Transformation"? In this episode, take a chapter-by-chapter journey through the book, to discover the insights, strategies, and tools you'll find in each section. Learn more about the style of the book and how this can be your guide to successful retail transformation. Tune in to get an insider's look and see how "Driving Retail Transformation" can progress your business forward.

Listen into this episode to discover:

• A chapter-by-chapter blow of what's inside the book.
• How the Retail Transformation Steering Wheel will help you steer your change initiatives. 
• Additional behind-the-scenes stories about the origins of the book.

Show notes at www.obandco.uk/301.

There have been huge industry developments since the Retail Transformation Show podcast launched back in 2018. In this episode, the host, Oliver Banks shares his experiences of setting up the podcast and four key learnings from 300 episodes. He also reveals an exciting development to help keep you informed about the ever-evolving world of retail... A new podcast: The Retail Show. Tune in to find out more.

Listen to this episode and discover:

• Why retail is both simple and complicated.
• How change happens (and the one example that bucked the trend).
• More about the exciting announcement about Oliver's new podcast.

The show notes are at www.obandco.uk/300.

Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it's easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks and discover the challenges of simplifying an operating model as well as five techniques to help you drive simplified operating models.

Listen to this episode and discover:

• Why simplification is a valid form of transformation.
• The common challenges facing simplification programmes.
• And five approaches to drive your simplification forward.

The show notes are at www.obandco.uk/299.