In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard.  Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experience. We also discuss industry innovations that are reducing fraud and protecting customers. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Join us as we speak with seasoned logistics expert Rob Levy from NZ Couriers. Rob shares his top tips to ensure your peak season parcels reach your customers in one piece and on time! Ticketing systems, addresses, packaging and courier pick up scheduling are covered along with authority to leave and multiple consignment shipments.

New Zealand Couriers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Greg Irvine from Workplace Support discusses ways retail businesses can help prevent team burnout over the busy holiday period. He shares simple tips, how to recognise signs of stress in your team, and how workers can prioritise their own wellbeing.

Workplace Support

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Join us as we talk retail resilience with Maria O’Halloran, CEO of Ballantynes which has been a Christchurch institution for 170 years.  Maria shares how Ballantynes’ customer focus and constant innovation has enabled the department store to stay relevant and connected to the changing needs of today’s consumers. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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In this episode we discuss planning for the future and how to make your money work for you with Warren Ngan Woo (Wazza) from Westpac.  This episode includes: 

• The benefits of KiwiSaver 
• Tips if you are still living at home 
• How to put that spare change to good use at the end of the week 
• The power of compound interest 
• Investing vs paying off debt. 

This is the fourth in a series of four Financial Wellbeing episodes with Westpac.  Listen to our other episodes covering Managing Expenses, Debt Management, and Mortgages.

Episode mentions:
Westpac High School Graduate Programme
Sharesies
Financial Markets Authority
Westpac Wealth Office

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Sustainability leader Grant Fraser from Mitre 10 shares his recommendations on ways SMEs can begin their journey towards sustainability.   

We learn about the brand’s stakeholder engagement which drives packaging guidelines, recycling programmes and waste reduction goals.  

Grant also discusses ways to achieve cost efficiencies, reduce your carbon footprint and the importance of starting small to gain momentum. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Listen to our discussion about the Coalition Government’s first year in power. We look at business confidence and current sentiment, and look forward to what we can expect in 2025, plus:

• Labour force and immigation policy
• Electricity industry
• Investment
• Retail spending and payments system
• Inflation.

 On the panel are: business leader Rod Drury, NZ Herald Business Editor Liam Dann and New Zealand Institute of Economic Research Deputy Chief Executive, Principal Economist Christina Leung.

Retail NZ Retail Payments Submission

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Join us as we discuss mortgages with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: 

• The different types of mortgages 
• Choosing your mortgage type for the market conditions, your goals and future plans 
• Renewal time recommendations

This is the third in a series of four Financial Wellbeing episodes with Westpac.  Look out for our other episodes covering Managing Expenses, Debt Management, and Planning for the Future.

Westpac Home Loans

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

In the third and final episode in this series we chat with Anthony Watson from Visa about the emerging technologies and trends in e-commerce.  We look at the average website attention span, discuss the three core principles for creating the best online customer experience and discuss the rapid rise of the creator economy.

Visa Virtual Card for Business
Visa

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Learn about consumer debt, and ways to manage and consolidate your debt with Warren Ngan Woo (Wazza) from Westpac. In this episode we discuss:  

• What is consumer debt?  
• When is debt consolidation a good option?  
• Different debt paying techniques  
• Sources of free and confidential budgeting advice  
• Financial Mentors and how they can build your financial fitness. 

This is the second in a series of four Financial Wellbeing episodes with Westpac. Look out for our other episodes covering Managing Expenses, Mortgages, and Planning for the Future. 

Westpac Managing Money Works
Moneytalks 0800 345 123 free and confidential budgeting advice
Fincap – Financial Mentors

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now