Grant McIntosh from the Commerce Commission updates us on the changes that will come into effect in March 2026 around the Fair Trading (Gift Card Expiry) Amendment Act 2024. Learn what changes retailers will need to make to comply with the new gift card expiry rules, if any types of vouchers are exempt, and if there are any rules around cards sold before the new law takes effect.

Commerce Commission - Gift Cards and Vouchers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Sarah Churstain, Commercial Team Partner at Ford Sumner Lawyers shares her top tips for retailers and businesses looking to prepare their business for sale. Learn how to stand out to potential buyers, get your books into shape and avoid common mistakes that could lower your business value.

Ford Sumner Lawyers - Planning a seamless business sale article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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As retailers we often collect customer data for online orders, customer loyalty programmes and transacting purchases. Steph Gregor from the Office of the Privacy Commissioner talks us through our responsibilities as collectors and users of this information, and our obligations under the Privacy Act.  

We cover data storing safeguard requirements, obligation of data accuracy, how to deal with any data breaches, privacy officer requirements and data information requests. 

Your Privacy Obligations

Privacy Commissioner Website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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In this episode Greg Irvine from Workplace Support shares his recommendations on how to recognise and support team members with mental health issues. By prioritising mental wellbeing and fostering a strong, supportive team environment, businesses not only enhance employee resilience but also boost overall productivity and morale.  

Mental Health Foundation - Workplaces

Retail NZ - Mental Health & Wellbeing

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Robert Levy, Head of Marketing & Sustainability at New Zealand Couriers talks us through key findings in the 2025 Merchant eCommerce Insights Report.  Learn about customer expectations and preferences around delivery and returns, along with the number of channels customers use prior to making a purchase. We also discuss how technology is shaping ecommerce, enabling you to provide a better customer experience. 

Merchant 2025 eCommerce Insights Report

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Do you need to lease a retail space or renew your lease? Jordan Todd from Ford Sumner Lawyers joins us to discuss key tips that will enable you to negotiate your retail lease like a pro. Learn about common mistakes retailers make during lease negotiations and how to gauge if you are getting a fair deal. 

Bonus Article: Surviving Wellington Business Challenges 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Join us as we speak with Retail NZ’s HR & Advice expert Yevgenya Chityan about how to manage performance issues in the workplace. Yev shares her recommendations on how to approach an employee who’s not meeting expectations, when a more formal process may be required and potential next steps if there are no improvements. 

Performance Management - Guide: Managing People - Retail NZ (downloadable guide, free for members, $29 NZD for non-members) 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Satish Ranchhod, Senior Economist at Westpac shares his views on the outlook for the NZ economy in 2025. We discuss consumer confidence, mortgage refixing and which regions around New Zealand will likely see a boost in retail spending. Overseas tariffs and how they could directly and indirectly impact New Zealand are also discussed along with the strength of the New Zealand dollar. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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In the changing world of Retail, businesses sometimes need to close or restructure. Join us as we discuss how to manage business changes with your team with Retail NZ’s HR advice specialist Yevgenya Chityan. Discover what a change process is and how to know if a formal process will be required. We also cover how to communicate this with your team and how to support your team through the process.

Guide: Managing Business Change - Retail NZ (downloadable guide, free for members, $75 for non-members) 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Yevgenya Chityan from Retail NZ’s Advice Service shares her advice on how to use the 90-Day trial clause successfully.  She covers specific requirements to ensure the trial period is legally valid, common issues and the importance of providing feedback to the employee during this period. Differences between trial and probationary periods plus advice on how to terminate someone during their trial are also discussed. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now