In this episode of Empowering Retail, we’re joined by Marcus Hecht Henriksen from Lobyco to explore how retailers can turn everyday customer interactions into stronger, longer‑lasting relationships. We dive into the real retail challenges Lobyco helps solve, what using the platform looks like in practice, and how retailers can tell whether Lobyco is the right fit.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Running a retail business is tough enough without tax issues adding extra pressure. In this episode of Empowering Retail, Inland Revenue joins us to unpack the most common compliance pitfalls retailers face, how to manage tax debt early, and why using IRD as a cashflow solution can quickly backfire.

IRD website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Oil prices have eased, the Government is talking resilience – but the fuel story isn’t over. As global uncertainty continues, what really matters next for prices and supply in New Zealand? Simon Parham, CEO of Waitomo, joins us for this latest update.

Kora fuel card

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Fuel remains front‑of‑mind for Kiwi businesses as global tensions continue to disrupt energy markets. In this follow‑up sector update, Liza Cox-Hancy, CEO of Kora, joins Retail NZ to unpack what the ongoing conflict in the Middle East means for fuel supply, pricing, and planning here in Aotearoa.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Power costs are one of the biggest expenses for business—and many are paying more than they need to. In this episode, we speak with Reliance Utilities about what is happening in the power sector and how they help businesses find better energy deals, audit bills, and remove the hassle from managing power. If you want practical ways to reduce costs and protect your margins, this is a conversation worth listening to.

Reliance Utilities

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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With global tensions pushing fuel back into the headlines, we’re joined by Simon Parham from Waitomo to unpack what the Iran, US and Israel conflict means for fuel supply and prices here in Aotearoa New Zealand.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

What happens to vapes after they’re used – and what role can retailers play in reducing waste? In this episode, we chat with Brett Ormsby from Vapo about VapeCycle, New Zealand’s first full vape recycling programme, and how simple actions in your store can make a real environmental difference.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Retailers are under pressure to hire quickly, without compromising on fit. So how do you cut through the noise? In this episode, we’re joined by Oneflick to talk about the hiring challenges retailers are facing, why video and AI are changing the game, and how Retail NZ members can access a special offer.

Oneflick 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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In this episode, we’re joined by Matt Tierney from NZ Police, who shares new developments - including faster response times and strengthened support for retailers. We discuss practical best‑practice tips to help minimise crime and keep your team safe in store. We also explore the rising use of nangs - what they are, why their presence is increasing, and the risks retailers should be aware of.

www.police.govt.nz

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Medical incapacity is one of the most challenging and sensitive issues retailers face. 

In this episode, we are joined by Nikita Govind from Ford Sumner Lawyers to unpack what medical incapacity means for employers. We explore the legal obligations, how ACC fits into the picture, and when - if ever - termination may be appropriate. 

It also provides clear and practical guidance for retailers to navigate complex employment situations with confidence and care.

Ford Sumner Lawyers Medical Incapacity Article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now