Medical incapacity is one of the most challenging and sensitive issues retailers face. 

In this episode, we are joined by Nikita Govind from Ford Sumner Lawyers to unpack what medical incapacity means for employers. We explore the legal obligations, how ACC fits into the picture, and when - if ever - termination may be appropriate. 

It also provides clear and practical guidance for retailers to navigate complex employment situations with confidence and care.

Ford Sumner Lawyers Medical Incapacity Article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Discover how eInvoicing is reshaping the way Kiwi businesses get paid, by replacing PDFs and emails with a secure, direct exchange of invoice data between financial systems. Alan Carnaby from MBIE joins us to discuss what eInvoicing is and how retailers can benefit from adopting this new payment method.

Find out more at www.einvoicing.govt.nz

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Workplace injuries don’t just impact individuals - they affect productivity, morale, and business performance. Provention’s First Move programme is changing the game by focusing on movement habits and physical intelligence to keep workers safe. 

Today, Alison Richmond from Provention will dive into how this innovative approach works, why it’s different from traditional training, and the real-world results it’s delivering.

Provention

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Retailers are under pressure - rising theft, safety concerns, and the need to protect staff and customers. In this episode, we spotlight a game-changing solution: Auror’s Subject Recognition tool with CEO and Co-founder Phil Thomson.

Auror.co

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Retail runs on more than just the shop floor - it’s powered by the people behind the scenes. In this episode, Pippa Saxon from ServiceIQ spotlights the critical role of the distribution centre and explores how structured training can turn operational roles into long-term careers.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Retail isn’t simply a stepping stone - it can be a thriving career. In this episode, Pippa Saxon from ServiceIQ shares how retailers can shift mindsets, build training pathways and unlock leadership potential from within. Whether you're a store manager or head office leader, discover how investing in staff development pays off.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Facing a restructure? Retailers are under pressure to adapt to rising costs and shifting consumer habits. 

In this 30-minute session, Jordan Todd and Eloise Sharpe from Ford Sumner Lawyers unpack the legal essentials of workplace change. 

Learn how to manage restructures and redundancies lawfully - and avoid costly missteps.

PowerPoint Presentation Slides

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

What’s ahead for retail in Aotearoa?
We’re joined by Satish Ranchhod from Westpac to unpack the latest economic forecast and what it means for retailers.
From interest rates and inflation to wage growth and consumer demand - this episode dives into the key trends shaping the months ahead.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Discover the untapped advantage of disability inclusion in New Zealand’s retail sector. 

In this episode, Phil Turner, Chief Executive of the New Zealand Disability Employers’ Network (NZDEN) outlines how inclusive hiring is transforming teams, boosting performance, and connecting retailers with a powerful talent pool. 

Hear how to build lasting connections with disabled and neurodivergent talent.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you. 

We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen. 

From practical insights to future-focused strategies, Lance shares how retailers of all sizes can harness AI to deliver smarter, more relevant customer experiences. 

It’s a must-listen for anyone looking to stay ahead in a rapidly evolving retail landscape.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now