Want to know how the biggest ecommerce brands actually crush the Cyber 5 weekend that includes Black Friday and Cyber Monday? Forget the fluff—this episode breaks down the exact email marketing strategies that double clicks, triple revenue, and leave competitors scrambling. We’re talking about real, actionable tactics from the trenches of 9 and 10-figure brands.

In this no-nonsense episode, we’ll walk through:

Here are ten takeaways you can expect on this podcast:

If you’re ready to take your email marketing to the next level and dominate the Cyber 5 weekend, this episode has everything you need. Don’t leave money on the table—tune in now and get the blueprint to crush Black Friday and Cyber Monday.!

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post The Ultimate Cyber 5 Email Gameplan That Will Crush Your Black Friday Sales | Retention Nation Podcast appeared first on HiFlyer Digital.

In this episode of the Retention Nation podcast, we sit down with Mike Abadi, co-founder of Sunday Citizen, a fast-growing 8-figure e-commerce brand. Mike shares how his company has navigated the challenges of both the pandemic and the competitive home goods space, focusing on the retention strategies that have fueled their growth. With a unique approach to product development and customer loyalty, Mike discusses how Sunday Citizen’s commitment to extreme comfort and softness has driven impressive repeat purchase rates.

Mike dives into the importance of prioritizing retention over acquisition, especially in today’s e-commerce landscape, and explains how product innovation continues to be the cornerstone of their success. He also reveals the role that brick-and-mortar stores and wholesale channels play in strengthening customer loyalty. From managing a steady repurchase rate to expanding into new product categories, Mike offers actionable insights for brands looking to enhance their retention efforts.

Here are ten takeaways you can expect on this podcast:

Tune in for a deep dive into ecommerce retention, email marketing strategies, and how to build a brand that keeps customers coming back. Whether you’re a new entrepreneur or an established brand owner, Mike’s experience and wisdom will provide valuable lessons on creating sustainable, profitable growth.

Don’t miss out on this episode — your roadmap to better retention starts here!

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post How Mike Abadi from Sunday Citizen Uses Product Innovation to Drive Retention | Retention Nation Podcast appeared first on HiFlyer Digital.

In this episode of Retention Nation, Isaac Hyman dives deep into how ecommerce brands can leverage SMS marketing to supercharge their Black Friday and Cyber Monday sales. From boosting customer lifetime value (LTV) to accelerating list growth, Isaac shares his proven strategies for using SMS to complement your email campaigns and drive incremental revenue.

You’ll learn essential tactics like how to reward your subscribers with exclusive early access, reinforce your marketing message with SMS, and build meaningful customer relationships through conversational commerce. Plus, Isaac shares his firsthand experience of how SMS saved the day when an email service provider broke during a previous Black Friday, showing how SMS can be a game-changer for your holiday season.

Here are ten key takeaways from the podcast episode:

Whether you’re aiming to grow your SMS list quickly, enhance your holiday campaigns, or get your customers to buy twice during the season, this episode is packed with actionable insights to help your brand succeed. Don’t miss out on this expert guide to using SMS marketing to win Black Friday, boost sales, and set your ecommerce brand up for long-term success.

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post Black Friday SMS Strategies Ecommerce Brands Can’t Miss | Retention Nation Podcast appeared first on HiFlyer Digital.

In this riveting episode of Retention Nation, we’re thrilled to host Olivia Parker, Senior Partnerships Manager at TalentPop. With over 7 years of expertise in SaaS and e-commerce, Olivia’s insights into the world of customer service and retention are nothing short of transformative. At TalentPop, they’re redefining how brands connect with top-notch e-commerce experts to elevate customer experience and retention strategies.

Join us as Olivia dives deep into how modern brands are shifting from reactive customer service to proactive strategies that drive retention. We’ll explore how leveraging customer service can enhance cart abandonment follow-ups and tackle challenges that smaller brands face. Olivia will also shed light on how customer service can complement email and SMS marketing, and why it’s crucial in reducing churn and boosting customer loyalty.

Here are ten key takeaways from the podcast episode:

With Black Friday on the horizon, Olivia will share her top tips for optimizing customer service to maximize impact during the peak season. Don’t miss this episode packed with actionable advice and insider knowledge on harnessing customer service for unparalleled retention success!

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post Elevated Service, Elevated Retention: How Olivia Parker and TalentPop Drive Loyalty Through Outstanding Customer Service | Retention Nation Podcast appeared first on HiFlyer Digital.

Join us on this episode of Retention Nation as we sit down with Garth Watrous, the visionary co-owner of American Hat Makers. Garth, who grew up immersed in the world of artisan hat-making alongside his father, has played a pivotal role in doubling the company’s growth—twice! With a business degree from San Diego State University and a relentless drive to become the world’s top hat company, Garth’s journey is nothing short of inspiring.

In this episode, we dive into how American Hat Makers has successfully transformed pandemic-era one-time buyers into loyal customers over the past four years. Garth shares insights on leveraging personal experiences to build meaningful customer relationships at scale, and how his company’s commitment to handcrafted, American-made hats shapes its retention strategies

Some of the key takeaways include:

Discover how American Hat Makers engages customers in its mission to lead the hat-making industry, and learn about the impact of gender on retention rates. Garth also explores innovative and nostalgic tactics for e-commerce, and offers a glimpse into what’s next for American Hat Makers.

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post How Garth Watrous Retains Customers with Customer Experience at American Hat Makers | Retention Nation Podcast appeared first on HiFlyer Digital.

Welcome back to Retention Nation! In this exciting new episode, Isaac sits down with Andrew Mosko, VP of DTC at Juiced Bikes, to dive deep into the world of customer retention in ecommerce. Andrew brings a wealth of experience from his roles at Stanley Black and Decker, Hearst, and OXO, making this conversation a must-listen for anyone in the retail and DTC space.

Isaac and Andrew explore key questions like:

Tune in for a lively and insightful discussion on all things retention, ecommerce, and email marketing with Andrew Mosko, only on Retention Nation!

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post Driving Loyalty in the Ebike Industry: Andrew Mosko’s Retention Tips from Juiced Bikes | Retention Nation Podcast appeared first on HiFlyer Digital.

Hey Retention Nation, fresh new episode and deep-dive into the world of customer retention, ecommerce, and email marketing incoming!

In this episode, we’re joined by Mehdi Farsi, co-founder of State Bicycle Co. Based in Tempe, Arizona, State Bicycle Co. specializes in stylish, high-performance bicycles, parts, and accessories that combine aesthetics with affordability.

With over $50 million in annual sales and 100,000 bikes produced, Mehdi shares customer retention insights into their remarkable success.

Our discussion with Mehdi covers a range of crucial questions including:

Join Mehdi Farsi and Isaac Hyman as we uncover the secrets behind State Bicycle Co.’s remarkable growth and retention strategies in the competitive world of ecommerce and cycling!

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post Riding High: Mehdi Farsi Reveals State Bicycle’s Retention & Loyalty Insights | Retention Nation Podcast appeared first on HiFlyer Digital.

On this Retention Nation podcast episode, we dive into the world of eCommerce and customer loyalty with John Roman, CEO of The BattlBox Group. Discover how John’s innovative strategies, including golden tickets and World War II tanks, have shaped customer retention at BattlBox. Learn about measuring ROI on retention initiatives and navigating post-pandemic customer loyalty trends. Explore the power of community building in retaining customers and the role of brand partnerships in enhancing loyalty. John also shares insights into BattlBox’s subscription tiers’ retention rates and their customer retention roadmap. Tune in for an inside look at BattlBox’s journey and strategies for building lasting customer relationships.

Key takeways from this episode:

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post Behind the Scenes of BattlBox’s “Out of the Box” Retention Success w. John Roman | Retention Nation Podcast appeared first on HiFlyer Digital.

On this Retention Nation podcast episode, Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, interviews Craig Romero, founder of 8-figure brands Admire My Skin and Seoul Ceuticals – as well as other health, beauty and skincare brands – on how he created fanatic communities around their products and how he used data to tap into trends and scale brands from there. You’ll learn how customer data and searched trends is everything when it comes to customer retention, how email, SMS and paid ads work best together and why he hires agency partners and experts who grow with him.

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post Why Craig Romero’s 8-Figure Beauty Brands Seeks Retention Experts The Grow With Him | Retention Nation Podcast appeared first on HiFlyer Digital.

On this Retention Nation podcast episode, Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, interviews Ovadia Labaton, founder of The Perfect Jean and investor in Kidbox, on how he successfully scaled multiple ecommerce brands to 8-figures and beyond. You’ll learn how product is everything when it comes to customer retention, how email & SMS marketing is a lot like dating and why COVID-19 accelerate his brands to the next level.

Loved the takeaways from our Retention Nation podcast? Take one of these next steps:

The post How Ovadia Labaton Scaled Multiple Brands to 8-Figures | Retention Nation Podcast appeared first on HiFlyer Digital.