Retention Nation

In this riveting episode of Retention Nation, we’re thrilled to host Olivia Parker, Senior Partnerships Manager at TalentPop. With over 7 years of expertise in SaaS and e-commerce, Olivia’s insights into the world of customer service and retention are nothing short of transformative. At TalentPop, they’re redefining how brands connect with top-notch e-commerce experts to elevate customer experience and retention strategies.

Join us as Olivia dives deep into how modern brands are shifting from reactive customer service to proactive strategies that drive retention. We’ll explore how leveraging customer service can enhance cart abandonment follow-ups and tackle challenges that smaller brands face. Olivia will also shed light on how customer service can complement email and SMS marketing, and why it’s crucial in reducing churn and boosting customer loyalty.

Here are ten key takeaways from the podcast episode:

With Black Friday on the horizon, Olivia will share her top tips for optimizing customer service to maximize impact during the peak season. Don’t miss this episode packed with actionable advice and insider knowledge on harnessing customer service for unparalleled retention success!

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The post Elevated Service, Elevated Retention: How Olivia Parker and TalentPop Drive Loyalty Through Outstanding Customer Service | Retention Nation Podcast appeared first on HiFlyer Digital.

Join us on this episode of Retention Nation as we sit down with Garth Watrous, the visionary co-owner of American Hat Makers. Garth, who grew up immersed in the world of artisan hat-making alongside his father, has played a pivotal role in doubling the company’s growth—twice! With a business degree from San Diego State University and a relentless drive to become the world’s top hat company, Garth’s journey is nothing short of inspiring.

In this episode, we dive into how American Hat Makers has successfully transformed pandemic-era one-time buyers into loyal customers over the past four years. Garth shares insights on leveraging personal experiences to build meaningful customer relationships at scale, and how his company’s commitment to handcrafted, American-made hats shapes its retention strategies

Some of the key takeaways include:

Discover how American Hat Makers engages customers in its mission to lead the hat-making industry, and learn about the impact of gender on retention rates. Garth also explores innovative and nostalgic tactics for e-commerce, and offers a glimpse into what’s next for American Hat Makers.

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Welcome back to Retention Nation! In this exciting new episode, Isaac sits down with Andrew Mosko, VP of DTC at Juiced Bikes, to dive deep into the world of customer retention in ecommerce. Andrew brings a wealth of experience from his roles at Stanley Black and Decker, Hearst, and OXO, making this conversation a must-listen for anyone in the retail and DTC space.

Isaac and Andrew explore key questions like:

Tune in for a lively and insightful discussion on all things retention, ecommerce, and email marketing with Andrew Mosko, only on Retention Nation!

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Hey Retention Nation, fresh new episode and deep-dive into the world of customer retention, ecommerce, and email marketing incoming!

In this episode, we’re joined by Mehdi Farsi, co-founder of State Bicycle Co. Based in Tempe, Arizona, State Bicycle Co. specializes in stylish, high-performance bicycles, parts, and accessories that combine aesthetics with affordability.

With over $50 million in annual sales and 100,000 bikes produced, Mehdi shares customer retention insights into their remarkable success.

Our discussion with Mehdi covers a range of crucial questions including:

Join Mehdi Farsi and Isaac Hyman as we uncover the secrets behind State Bicycle Co.’s remarkable growth and retention strategies in the competitive world of ecommerce and cycling!

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On this Retention Nation podcast episode, we dive into the world of eCommerce and customer loyalty with John Roman, CEO of The BattlBox Group. Discover how John’s innovative strategies, including golden tickets and World War II tanks, have shaped customer retention at BattlBox. Learn about measuring ROI on retention initiatives and navigating post-pandemic customer loyalty trends. Explore the power of community building in retaining customers and the role of brand partnerships in enhancing loyalty. John also shares insights into BattlBox’s subscription tiers’ retention rates and their customer retention roadmap. Tune in for an inside look at BattlBox’s journey and strategies for building lasting customer relationships.

Key takeways from this episode:

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On this Retention Nation podcast episode, Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, interviews Craig Romero, founder of 8-figure brands Admire My Skin and Seoul Ceuticals – as well as other health, beauty and skincare brands – on how he created fanatic communities around their products and how he used data to tap into trends and scale brands from there. You’ll learn how customer data and searched trends is everything when it comes to customer retention, how email, SMS and paid ads work best together and why he hires agency partners and experts who grow with him.

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The post Why Craig Romero’s 8-Figure Beauty Brands Seeks Retention Experts The Grow With Him | Retention Nation Podcast appeared first on HiFlyer Digital.

On this Retention Nation podcast episode, Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, interviews Ovadia Labaton, founder of The Perfect Jean and investor in Kidbox, on how he successfully scaled multiple ecommerce brands to 8-figures and beyond. You’ll learn how product is everything when it comes to customer retention, how email & SMS marketing is a lot like dating and why COVID-19 accelerate his brands to the next level.

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Running an ecommerce store requires wearing a lot of marketing hats at the beginning.

As your brand scales, though, you slowly realize the need for seasoned marketing experts who can achieve more results in half the time.

True to the Pareto Principle, the more time you spend doing things you’re NOT the expert in sacrifices results and creates time inefficiencies.

The rule of thumb: hire email & SMS marketing experts who play at what you have to work at.

On this week’s Retention Nation Podcast episode, Isaac Hyman is sharing the case study of Debbe Simmons from Bicycle Warehouse and how she overcame her “unimaginable time constraints” and tripled her revenue in less than 90 days.

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On our inaugural Retention Nation podcast episodes, hosted by Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, you’ll learn the top 7 ways to turn your one-and-done and sometime buyers into lifetime buyers! We dive into latest market research from Harvard Business Review, McKinsey, Statista and more, distilling it all down into seven data-driven ways that will keep customers coming back for more, keeping competitors at bay and maintaining a profitable ecommerce business! Now that you’ve identified your customer churn issues, you can start keeping customers forever using these strategies. This episode is must-listen for brands looking to grow customer lifetime value and unlock the true lifetime value from every customer on your list!

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On our inaugural Retention Nation podcast episode, hosted by Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, you’ll learn the top 7 reasons for why customers churn, leave your brand after one purchase and never shop again! We dive into latest market research from Harvard Business Review, McKinsey, Statista and more, distilling it all down into seven data-driven reasons for why 3 out 4 customers leave ecommerce brands after one purchase and never shop with you again! Before you can enhance your customer retention opportunities, you have to solve your customer churn challenges. This episode is must-listen for brands looking to grow customer lifetime value and unlock the true lifetime value from every customer on your list!

The post 7 Reasons Your Customers Will Churn and Leave Your Brand This Year (And Never Shop Again!) | Retention Nation Podcast appeared first on HiFlyer Digital.