There’s a delicate balance required of every service advisor. They must be able to tell customers what their vehicle needs without overwhelming them into inaction. So how do you find that sweet spot? And what can service advisors and general managers do to better support their service team?

In this episode of Retention Roadmap, Don Andres, president of Auto SCT Consulting and Training and author of "Why Auto Service Departments Fail to Grow," shares his extensive experience in leading large service departments. We delve into the primary reasons why auto service departments struggle to achieve consistent growth, the importance of proactivity, and how the quality of an MPI directly impacts customer retention and service department profitability.

Tune in for more on:

• Don's new book, "Why Auto Service Departments Fail to Grow"

Resources mentioned in this episode: 

• DriveSure Service Retention Audit Checklist

Visit the Retention Roadmap website 

Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the customer experience and increase retention rates.

In this episode of Retention Roadmap, Campbell, the Fixed Operations Director at Forest Lane Chrysler Dodge Jeep Ram in Dallas, Texas, and the creator of EddieInService.com, also shares his unique perspective on the role of vendors. Then we dig deeper and explore insights on the biggest challenges facing fixed operations in 2024 and beyond.

Join us for more on:

• Biggest challenges for fixed operations in 2024 and beyond

Resources Mentioned in this Episode: 

• DriveSure Service Retention Service Audit Checklist

Visit the Retention Roadmap website

For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this!

Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success. 

Discover why 70% of customers drift to independent garages once their warranty expires and how you can change that by delivering exceptional service that turns one-time buyers into lifelong clients.

In each episode, you'll learn from peers and industry experts on how to:

• Ensure more customers return for scheduled maintenance

Together, let's gear up for success and make your dealership a retention leader.

Subscribe to Retention Roadmap today and never miss an episode!

Connect with Bill on LinkedIn: https://www.linkedin.com/in/billspringerdrivesure/ 

Visit the site: Www.retentionroadmappodcast.com 

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