Retention Roadmap: Navigating Service Success for New Car Dealerships

Retention Roadmap: Navigating Service Success for New Car Dealerships

By Bill SpringerLeisureAutomotive
Download on the App Store

Retention Roadmap: Navigating Service Success for New Car Dealerships episodes

  • EddieInService: Engaging Gen Z Customers in Dealerships

    Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the customer experience and increase retention rates.

    In this episode of Retention Roadmap, Campbell, the Fixed Operations Director at Forest Lane Chrysler Dodge Jeep Ram in Dallas, Texas, and the creator of EddieInService.com, also shares his unique perspective on the role of vendors. Then we dig deeper and explore insights on the biggest challenges facing fixed operations in 2024 and beyond.

    Join us for more on:

    • Biggest challenges for fixed operations in 2024 and beyond
  • com and its accomplishments
  • Customer retention and how Eddie is applying his decades of experience to address challenges

    • Resources Mentioned in this Episode: 

    • DriveSure Service Retention Service Audit Checklist
  • DriveSure 2023 Dealership Service Retention Report
  • Connect with Eddie on LinkedIn
  • Connect with Bill on LinkedIn
  • EddieInService.com
  • EddieInService YouTube: https://www.youtube.com/@eddieinservice

    • Visit the Retention Roadmap website

    20 min
  • Introducing Retention Roadmap: Navigating Service Success for New Car Dealerships

    For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this!

    Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success. 

    Discover why 70% of customers drift to independent garages once their warranty expires and how you can change that by delivering exceptional service that turns one-time buyers into lifelong clients.

    In each episode, you'll learn from peers and industry experts on how to:

    • Ensure more customers return for scheduled maintenance
  • Be the first choice for tires and unplanned repairs
  • Hire and retain top-notch staff
  • Optimize your operations
  • Implement effective retention strategies

    • Together, let's gear up for success and make your dealership a retention leader.

    Subscribe to Retention Roadmap today and never miss an episode!

    Connect with Bill on LinkedIn: https://www.linkedin.com/in/billspringerdrivesure/ 

    Visit the site: Www.retentionroadmappodcast.com 

    Subscribe on YouTube: https://www.youtube.com/@retentionroadmappodcast 

    2 min

About Retention Roadmap: Navigating Service Success for New Car Dealerships

From the publisher's feed

There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers.