We visit with Retired American Airlines Vice President/Corporate Communications John McDonald. His fascination with airplanes started when he was a boy spending summers with his family in Cape Cod. He hung around the airport watching airplanes come and go, while waiting for this father to return from business trips.

John started his airline career as a Flight Attendant with TWA. After a few years on the line, he became a Flight Attendant Supervisor and ultimately worked his way into the TWA Corporate Communications Department.

John served as as the TWA Corporate Spokesman during some of the most difficult times for this legendary airline. He tells us what it was like dealing with the aftermath of the crash of TWA 800. That crash resulted in some major operational changes to the entire airline industry that are still in effect today.

Mr. McDonald also held corporate communications positions with General Motors and United Airlines before moving to America West Airlines, which later merged with American Airlines. He shares his experiences and lessons learned from all of these great companies.