Rev Cycle Unscripted

Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join. Our third episode brings my good friend Jen Snyder who leads the Automation Program at Colorado Medicine.

This series is sponsored by Tarpon Health. A community of providers that are tackling automation as a strategy. Check us out at Tarpon.health

Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join. Our third episode brings my good friend Surya who is VP Revenue Cycle at Marshfield Clinic.

This series is sponsored by Tarpon Health. A community of providers that are tackling automation as a strategy. Check us out at Tarpon.health

Emily Fry the VP of Innovation Operations at Geisinger Health joins us for a great conversation on pushing innovation in the complex world of health care. Fascinating to hear her journey into this enormous role and how to push innovation and know your being succesful at it.

Appreciate Emily's willingness to dive in here and share about her journey. Take a listen and let us know your thoughts.

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Our special guest this week is Sarah Armstrong, CEO of Trend Health Partners and my good friend from over the years. Sarah has always shown me kindness and postivity. Being in the business of people is built into her and with this episode we found out some of the "why". Sarah opened up to us and walked us through her incredible journey. Like any journey it's full of amazing highs and really low lows. Through it all Sarah persevered and even changed Ben's mind on payor relationships. It's a must listen podcast for this season.

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Chapters

03:01 Payment Integrity and Communication Challenges 07:14 Making Small Changes in Healthcare 10:39 The Attitude Towards Fixing Healthcare 23:28 Personal Loss and Suffering 31:19 The Power of Empathy and Support 36:10 Embracing the Good and the Bad in Life 43:22 Leadership through Individual Connections 46:05 Showing Up for Others 48:11 Embracing Work-Life Fluidity and Authenticity 50:08 The Constant Pursuit of Improvement as a CEO 55:24 Engaging in Conversations about Healthcare and Revenue Cycle Management

This episode we have our Good Friend Chanie Gluck on to tell us her story. Chanie is basically the carbon copy of Ben and we learn this throughout our time together. She talks about her role as the CEO and founder of 4D Global, a company that helps doctors get paid. She also discusses her podcasts, Growing Global and Leaders in Medical Billing, and the importance of community and mentorship in the entrepreneurial space.

Chanie shares her upbringing in an Orthodox Jewish family, her early desire to start a business, and the influence of her parents in teaching her self-sufficiency and the value of hard work. She also talks about the impact of her entrepreneurial journey on her children and the importance of finding mentors who have success in all areas of life. She discusses the challenges she faced, including getting divorced and dealing with a shady boss, and how these experiences fueled her determination to succeed.

Chapters

00:00 The Role of the 'Uninformed Sidekick'

06:23 Chanie's Podcasts: Growing Global and Leaders in Medical Billing

13:53 The Challenge of Finding Mentors

20:50 Chanie's journey and challenges

29:14 The power of Kairos moments

38:17 Building an offshore operation

41:13 Selling the billing company and focusing on 4D Global

43:49 Navigating the Challenges of the Workplace

45:06 The Power of Self-Awareness in Entrepreneurship

46:11 Creating Community and Connecting People

47:23 The Importance of Saying No

49:41 Personal Growth and Transformation in Entrepreneurship

Our special guest this episode is Jason Siedman who is the VP of Revenue Cycle at WellStar Health in Atlanta. Jason tells his amazing story of how he got into revenue cycle and carved his own path. A path that many of us can relate to with bad decisions and good ones. A journey of self discovery to land in the best possible place...contentment. Loved this episode because I love people's stories.

Check it out and remember to subscribe and leave a review!

This episode we welcome the smartest person in AI that I know. Ankit Jain who is the CEO and founder of Infinitus Systems. Infinitus is leading healthcare into bot driven phone calls to payers and its an absolutely incredible tech solution. Ankit was the mind behind Google Play and has done multiple tech plays. He walks us through a failure early on that is so beneficial for people to hear and learn from.

We talk about the practical uses of AI today and what it will be like 10 years from now. Mind blowing stuff. Do not miss out on this one.

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This is the 2nd installment that features Seth Joseph who is the Managing Director at Summit Health and a Forbes contributing writer. Seth wrote a 2 part article in Forbes outlining the pros and cons of having a super power company that is the EMR of the top 100 health systems.

https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/sethjoseph/2024/02/26/competitive-or-exclusionary-epics-seven-anti-competitive-sins/amp/

We are joined by Heather Dunn (Vanderbilt VP RCM) as a guest co-host and contributor. We have had many a debate over the years (many of which we haven't published) and it was good to have another one. Our hope in this episode is to open up the dialogue, not to bash any one company.

It's important to note that we believe Epic is a good company and has a tremendous product. However, in the immortal words from SpiderMan, "With great power, comes great responsiblity". And that is why we are opening the conversation, because power needs accountability to be great.

This is a 2 part episode that features Seth Joseph who is the Managing Director at Summit Health and a Forbes contributing writer. Seth wrote a 2 part article in Forbes outlining the pros and cons of having a super power company that is the EMR of the top 100 health systems.

https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/sethjoseph/2024/02/26/competitive-or-exclusionary-epics-seven-anti-competitive-sins/amp/

We are joined by Heather Dunn (Vanderbilt VP RCM) as a guest co-host and contributor. We have had many a debate over the years (many of which we haven't published) and it was good to have another one. Our hope in this episode is to open up the dialogue, not to bash any one company.

It's important to note that we believe Epic is a good company and has a tremendous product. However, in the immortal words from SpiderMan, "With great power, comes great responsiblity". And that is why we are opening the conversation, because power needs accountability to be great.

Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join. Our second episode brings my good friend Kelly Thornton who is Leader for Revenue Cycle for UT Southwestern. Also past winner of my innovator of the year in revenue cycle (2022) and just one of the smartest rcm people I know.

This series is sponsored by Tarpon Health. A community of providers that are tackling automation as a strategy. Check them out at Tarpon.health