Revenue cycle may be complicated, but managing it should not require constant executive attention. The goal is an operation dependable enough that leaders can focus on the exceptions instead of wondering whether the entire process is working.

The beginning of a new benefit year can create a major eligibility and benefits reverification surge for physical therapy and occupational therapy organizations. In this episode, healthcare leaders will explore how intelligent automation, flexible workflows, and operational support can help manage January volume while protecting staff capacity, patient access, and revenue.Brought to you by www.infinx.com

Tom Jackiewicz, President of the University of Chicago Health System, examines the financial and workforce pressures forcing health systems to reconsider how they grow and deliver care. He shares why physician engagement, operational focus, and a willingness to embrace change will be essential in the years ahead.

Revenue cycle transformation rarely follows the same path from one organization to the next. Ankur Pawa, Chief Commercial Officer at Infinx, shares real-world examples of how technology, process redesign, and human expertise can be applied differently based on an organization’s operational needs, culture, and readiness for change.

The January benefit reset creates a predictable surge in eligibility, benefit, and authorization work, yet many organizations still treat it like a January problem. Getting ahead of reverification means understanding the volume, prioritizing the right patients, and building enough capacity before the new benefit year begins.

Every revenue cycle has people who seem to know the things that never made it into the manual. That experience is incredibly valuable, but when a workflow depends on one person knowing the payer, the exception, or the workaround, expertise can quietly become operational risk.

Annual insurance reverification puts added strain on therapy organizations during an already busy time of year. Join Brittany Lemoi of Ivy Rehab to discuss practical ways to manage reverification at scale, support staff, and standardize processes across a growing network.

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Revenue cycle teams are often asked to work more accounts, faster, even when much of that inventory may not need the same level of attention. This episode looks at how exception-based workflows can help teams focus on the accounts that fall outside expected patterns and are most likely to require action.

Revenue cycle instability becomes an executive problem when leaders must continually check, chase, escalate, and intervene. This Office Hours session explores how recurring cash delays, workflow gaps, payer friction, and unclear accountability erode trust—and what it takes to build a more stable and dependable operating model.

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Healthcare leaders often recognize revenue cycle opportunities but still struggle to determine which ones deserve executive attention and investment. This panel discussion explores how health systems can validate financial opportunities, strengthen accountability, improve revenue capture, and take meaningful action in a changing healthcare environment.