Same-day cancellations, delayed procedures, and scheduling disruption can create major strain for orthopedic practices. In this Office Hours Takeover, Lora Pada, VP of Customer Success at Infinx, speaks with Danelle Newman, Director of Patient Access at OSS Health, about the role prior authorization workflows play in keeping schedules moving, reducing preventable delays, and giving patient access teams more breathing room.

Brought to you by www.infinx.com

Revenue cycle teams are often judged by how fast they react to problems, but the real opportunity is catching issues before they become urgent. This RCMinutes segment explores how better signals, cleaner prioritization, and smarter workflows can help teams move from constant firefighting to more predictable performance.

AI is changing more than speed and efficiency. It is changing who gets to contribute. In this Office Hours roundtable, the panel explores how everyday users are using AI to shape work, solve problems, and support better decisions in ways that matter for revenue cycle leaders.

Scott Cook, VP of Business Development for Acute Care at Infinx, explains how charge capture assessments can help hospitals identify missed revenue opportunities while strengthening documentation, education, and operational consistency. He also discusses why data alone is not enough, and how combining analytics with staff conversations can uncover practical improvements across departments like surgery, radiology, emergency care, anesthesia, and PT/OT.

AI can help revenue cycle teams improve consistency across shifts, locations, and workflows by reducing unnecessary variation in how work gets prioritized, documented, and escalated. In this episode, we explore how AI acts as a quality stabilizer, giving teams more reliable support without removing the human judgment complex revenue cycle work still requires.

Patient financial responsibility keeps growing, but a better financial experience does not start after the bill goes out. In this Office Hours session, Stuart Newsome and Evan Martin, VP Revenue Cycle at ZoomCare, discuss how upfront insurance verification, patient liability estimation, and clearer payment pathways can reduce friction for both patients and providers.

Brought to you by www.infinx.com

Lindsey Nelson, Product Marketing Leader at Infinx, explains how Infinx is bringing Medical Necessity AI Agent to market through a phased launch shaped by research, beta feedback, and early customer evaluation. She also outlines what makes the solution different from rules-based tools, including explainable clinical reasoning that helps teams assess coverage earlier and prevent denials before submission.

Burnout in revenue cycle is not just a staffing problem. In this episode of RCMinutes, we explore how AI can reduce administrative strain, lower emotional pressure on teams, and create a more sustainable revenue cycle operation without framing automation as a headcount reduction strategy.

Payers are taking a closer look at E&M claims, and providers are feeling the impact. This session explores what is changing, why it matters, and what organizations can do to respond.

Brought to you by www.infinx.com

AI in revenue cycle is not just about automation. In this RCMinutes episode of the Revenue Cycle Optimized podcast, we explore how AI-powered decision support helps revenue cycle teams prioritize work, reduce second-guessing, improve denial management, and make faster, more confident operational decisions.