In this episode of Revenue Cycle Optimized, Charu Navatia and Neelam Yadav walk through how Document Capture AI evolved into Document Capture Plus, a scalable platform built for real-world healthcare workflows. From intelligent AI agents and human-in-the-loop design to enterprise integrations and compliance readiness, this conversation shows how document automation is moving from task support to true end-to-end orchestration.

In 2025, AI made it easy for Health IT teams to scale content, but it also created noise, saturation, and growing buyer skepticism. In 2026, AI agents will matter most when they help close the trust gap by delivering practical outcome-driven impact, respects time, and reduces risk.

Best of Office Hours 2025 - In this episode, Infinx CEO Jaideep Tandon breaks down why automation alone can’t keep up with today’s revenue cycle complexity—and why AI must move beyond task execution to contextual thinking, prediction, and adaptation. From denial prevention and prior authorization to AR prioritization, this conversation explores how AI, automation, and human expertise must work together to future-proof revenue cycle operations.

Prior authorization and eligibility verification in therapy and rehab are shaped by payer urgency, visit limits, and fragmented automation. In this episode, we explore what it takes to manage these workflows at scale by combining payer-aware automation, human follow-through, and system integration to deliver complete, usable outcomes without shifting work back to internal teams.

As 2025 comes to a close, healthcare organizations are looking ahead with a mix of skepticism, hope, and fatigue. In this episode, we share grounded predictions for 2026 based on what teams told us all year. And that is where AI can truly help, where humans must stay involved, and how confidence and trust will matter more than hype.

Best of Office Hours 2025 - In our most popular episode of the year, Neelam Yadav, Associate Product Manager at Infinx Healthcare, breaks down how radiology teams can modernize intake without disrupting Epic workflows or introducing downstream risk. The conversation dives into document capture, referral accuracy, duplicate prevention, and phased automation strategies that improve efficiency while protecting clinical and operational integrity.

In this episode, Navaneeth Nair, Chief Product Officer at Infinx unpacks insights from a real conversation with a healthcare organization exploring AI for revenue cycle operations. While the discussion starts in accounts receivable, it quickly reveals why only fully autonomous AI agents, not assistive automation, can deliver meaningful impact across the entire revenue cycle.

This year’s biggest patient access wins didn’t come from trend decks or theoretical frameworks — they came from listening. In this episode, we share the patterns Infinx heard repeatedly across calls with our clients, and what those signals revealed about what actually moved the needle in patient access.

Prior authorization is increasingly complex across service lines and staffing models. In this session, Rayne Premo shares how Iowa Specialty Hospital strengthened its process using AI-enabled services and a centralized approach.

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In this client onboarding training, Lora Pada, AVP of Client Services, walks front office leaders through how to navigate the reverification portal, interpret case statuses, and manage exceptions without creating rework or delays. The session is an inside look at critical onboarding processes to ensure Infinx clients are prepared for the annual re-verification season.