Not every metric belongs in an exec report. These are the KPIs your billing staff actually act on—and why they’re the key to improving denial rates.

Evan Martin joins us to break down the daily chaos of managing prior authorizations in a real-time care model. From retro auths to plan-specific rules and underwhelming automation, Evan reveals why today’s processes are out of sync — and what an agentic AI solution could look like to finally orchestrate it all.

Brought to you by www.infinx.com

In this RCM Insights segment, we drop in on a real client conversation exploring the live deployment of AI-powered document capture. Hear how agentic AI is being applied step-by-step—from fax intake to HL7 integration—with expert insights from Infinx product leaders.

Even with tech, the recent reform pledges and the latest Medicare rule aiming to improve electronic prior auth, the process remains one of the most burdensome in the revenue cycle. We unpack why the pain persists, and share how some organizations are adapting with smarter strategies, better tooling, and a mindset shift.

Credentialing is the first step to getting paid—and often the first thing to go wrong. In this episode, credentialing veterans Rebecca Bairnsfather and Peggy Kelly explain why radiology groups are struggling, what today’s payers expect, and how better processes can help you avoid denials, delays, and lost revenue.

Brought to you by www.infinx.com

In this episode, we break down how Infinx’s AR and Denials Management platform integrates with a variety of PM and EHR systems, and what successful implementation looks like from kickoff to go-live. Learn about data flows, client responsibilities, and how AI modeling is customized using historical claims data for optimal recovery predictions.

AI agents aren’t magic, but they’re not vaporware either. This fast episode breaks down how they’re being used today to reduce manual touches and improve speed.

CMS is rolling out prior authorization for traditional Medicare. This Revenue Cycle Optimized panel breaks down what the WISeR model means for providers, how AI is involved, and what steps to take now—whether you're in a test state or watching for what's next.

Brought to you by www.infinx.com

As CMS rolls out the WISeR model, prior authorization is expanding into traditional Medicare for the first time. In this internal Infinx discussion, we explore how providers are beginning to respond, where the opportunities lie, and why proactive preparation is key.

Too many teams are overextended chasing payer responses. Here’s how smarter routing, automation, and batching can reduce burnout without sacrificing control.