2025 was the year AI agents moved from buzzword to real operational partners across the revenue cycle. In this episode, we look back at how eligibility, prior auth, document capture, and AR optimization all shifted toward faster, more predictable, and more proactive workflows.

See how hospitals and health systems are modernizing radiology coding with AI to improve accuracy, compliance, and coder confidence.

In this episode, Charu Navatia, Associate Vice President of Automation at Infinx, walks through the Document Capture AI Agent platform and how it classifies, extracts, and routes high-volume fax and digital documents like orders, authorizations, and insurance cards. She explains the human-in-the-loop safety net, LLM-based accuracy tuning, and integration patterns that turn messy inbound documents into clean, system-ready data for downstream revenue cycle workflows.

A forward-looking exploration of how AI agents, predictive eligibility, and proactive authorization will reshape patient access. This episode closes out the EVB–PA series with a practical look at what’s coming next—and how teams can prepare now.

Payer algorithms now drive denials, audits, and prior authorization decisions before a human ever reviews the case. This episode breaks down how automated payer models impact hospital revenue—and what leaders must do to strengthen oversight, governance, and defensibility.

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In this episode, we explore how Infinx’s Philippines operations combine live agents and emerging AI voice agents to power patient engagement, scheduling, soft collections, and specialized outreach work. Moderator Viveka Jagadeesan, Enablement Manager, talks with Kirtan Chittoor and Johnson Singh about scaling from a small pilot to a 1,200+ FTE operation, bilingual support, compliance, and where AI can safely automate front-end workflows.

A smoother EVB-to-prior auth workflow doesn’t just save time—it prevents the cascade of avoidable delays that stall scheduling and frustrate patients. In this episode, we unpack how clean handoffs and automated checkpoints accelerate the entire patient access journey.

Medical necessity sits at the intersection of clinical judgment, coverage policy, and payer scrutiny, and in this episode Stuart Newsome, VP of RCM Insights, unpacks what it really means. Joined by Viveka Jagadeesan (Enablement Manager), Lindsey Nelson (Director of Product Marketing), Christina Harkins (Senior Revenue Cycle Manager), and Angie Adams (VP Clinical & Patient Engagement), the group explores Medicare error data, CERT audits, recoupment risk, NCD vs. LCD nuances, and how AI-driven policy intelligence can support medical necessity on both the front and back end of the revenue cycle.

Missed insurance changes and outdated eligibility data trigger a massive amount of unnecessary prior auth volume—most of it preventable with a simple reverification step. In this episode, we break down how proactive reverification keeps PA teams from drowning in duplicate submissions, rework, and avoidable denials.

Listen in as AR and denials management automation comes to life in this live demo of Infinx ARDM. Christina Harkins walks through how AI-driven denial prevention, claim prioritization, and productivity analytics transform how revenue cycle teams work.

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