Revenue Cycle Optimized

Stuart Newsome sits down with Infinx colleagues Heather Riley Swanson and Nathan Skorick following Becker’s to hear what stood out from their time at the conference. Drawing on sessions and conversations throughout the event, the group considers where AI and revenue cycle strategy appear to be heading and whether the conference messaging matches the problems health systems are trying to solve.

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Temporary fixes have a habit of becoming permanent revenue cycle processes, adding extra touches, inconsistent outcomes, and operational risk. This RCMinutes episode examines the hidden cost of workarounds and offers a practical way to replace them with workflows that can actually scale.

Recorded at the Becker’s Health IT + RCM Conference in Chicago, this special episode brings together perspectives from healthcare leaders on what’s changing in revenue cycle, where challenges remain, and how technology is shaping the work.

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Organization-wide revenue cycle metrics can look healthy while individual specialties quietly lose revenue through missed charges, authorization breakdowns, coding issues, and payer-specific rules. This episode explains how to uncover those hidden problems and turn specialty knowledge into more reliable workflows.

A successful reverification effort starts before anyone reruns eligibility. This episode looks at the decisions organizations need to make about who should be reverifed, what information they actually need, and what should happen when something changes.

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Jason Adams examines how missed charges, documentation gaps, payer friction, and disconnected workflows allow revenue to quietly slip through the cracks. He discusses how health systems can strengthen charge capture, improve operational visibility, validate financial impact, and build a sustainable approach to revenue recovery. The featured session was recorded at the Infinx Healthcare Revenue Cycle Thought Leadership Executive Forum in Chicago.

Staffing shortages may appear first as growing work queues or slower follow-up, but their financial impact can remain hidden for months. This episode looks at practical steps revenue cycle teams can take now to protect capacity, prevent backlogs, and keep today’s staffing challenge from becoming tomorrow’s cash problem.

Healthcare has made enormous progress in digitizing payments, yet paper checks, remittance documents, statements, and manual reconciliation are still part of the revenue cycle. Monte Sandler, COO of WebPT, joins us to discuss why these workflows persist and what providers can do to finally move beyond them.

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Automating eligibility and benefits verification takes more than establishing a connection to a payer. Benj Kamm explains how data quality, calibration, payer variation, and exception handling determine whether automation produces a complete and usable result.

Denial prevention requires healthcare organizations to look beyond back-end recovery and address the operational breakdowns that cause claims to be denied. Taylor Searfoss explains how stronger processes, cross-functional collaboration, and practical uses of AI can reduce rework and protect margins.