In this week's Tech People podcast, we explore the latest in CX technology and strategy. In this exciting episode, we have the pleasure of welcoming back Amy Behbehani, now a senior consultant at InflowCX, a leading consulting firm for contact center technology, unified communications, and quality analytics.
Amy shares her expertise on how to enhance your CX journey with the latest automation, AI, and cloud-based solutions. She also provides valuable insights on how to overcome process challenges and select the best BPO for your company.
At InflowCX, they take a data-driven approach to evaluate potential solutions for their clients, using scorecards to make informed decisions. They also offer an 8-week approach to manage the change management process and help ease clients into the transition process.

Whether you're a small startup or a large enterprise, InflowCX provides technology solutions, operational consulting, and BPO consulting for companies of all sizes. Tune in to our latest episode to learn more about how Amy helps companies improve their CX journey and deliver efficient and effective customer service solutions.