Join us in another episode of GlideChat as Michael Lombardo, CEO of GlideFast, and Josh Brostoff, AVP at GlideFast, dive into the world of customer service. In this engaging conversation, they discuss their passion for customer service, the importance of putting customers first, and the need for improving customer experiences. They explore topics such as automation, virtual agents, customer support playbooks, and the impact of social media on customer feedback. Discover how ServiceNow's Customer Service Management (Customer Workflows) is revolutionizing the customer journey, and get insights into the future of CSM (CWF) and the broader field of customer service. Don't miss this enlightening conversation that delves into the strategies and technologies behind providing exceptional customer support.