Join Mike Lombardo, CEO of GlideFast Consulting, in this insightful episode of GlideChat as he sits down with Harry Tillman, Senior Technical Consultant at GlideFast. Harry shares the fascinating story of how ServiceNow transformed the field service operations at Branch Services, leading to unprecedented efficiencies and revenue growth. From the early challenges to the successful implementation of ServiceNow's Field Service Management, this episode explores the importance of being brave, having an offensive mindset, and leveraging technology to drive business success. Discover how Harry, alongside his team and key partners like Travis Toulson and Josh Brostoff, elevated field service management to new heights and achieved remarkable results. Don't miss this engaging conversation on the intersection of innovation, revenue generation, and the power of ServiceNow in the business world.