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In this episode of the Marketing x Analytics Podcast, host Alex Sofronas interviews Jim Stern, an expert in artificial intelligence and digital marketing, about the evolving landscape of marketing due to AI advancements. Jim discusses his extensive experience from the early days of selling Apple products to his work on machine learning and generative AI. He explains his research process and talks about his latest book on the future of customer relationships with generative AI. The conversation covers various aspects of how AI is transforming marketing and sales, the potential for AI-driven personal agents, the importance of branding, and the interplay between art and science in marketing. Jim also shares insights into the challenges and future improvements in AI, including its ability to handle hallucinations, enhance customer service, and transform website interactions.

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