As we close out 2025, we’re revisiting one of our most popular episodes of the year, a timely conversation on artificial intelligence and its role in the built environment. Lorri Rowlandson, Senior Vice President of Strategy and Innovation at BGIS, outlines a three-layer approach to AI integration: individual-level desktop AI for job reengineering, operational AI for internal efficiencies, and client-driven AI for service improvement.

Lorri emphasizes the importance of responsible innovation, employee engagement and continuous learning as AI continues to reshape the FM profession.

• 00:00 Introduction to Responsible AI Usage
• 00:25 Welcome to Connected FM Podcast
• 00:51 Revisiting AI in Facility Management
• 01:41 Strategic Guide to AI in Facilities Management
• 04:13 Three-Layer AI Integration Approach
• 05:13 Desktop AI: Empowering Individuals
• 09:21 Operational AI: Driving Internal Efficiencies
• 12:20 Client-Driven AI: Enhancing Service Value
• 14:32 Conclusion and Final Thoughts
• 15:46 Podcast Closing Remarks

This episode is sponsored by ODP Business Solutions!

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