Connected FM

By IFMA

A podcast connecting you to the latest insights, tools and resources to help you succeed in facility management. Join IFMA, as we explore new ideas and topics in facility management to help you make s... more

44 ratings

FAQs about Connected FM:

How many episodes does Connected FM have?

The podcast currently has 119 episodes available.

Connected FM episodes:

June 16, 2026From FM to PropTech: Lessons From the Field with Billy Holder
What happens when a longtime facility manager steps beyond the built environment to help reshape it through technology?
In this episode of Connected FM, host Brent Ward welcomes Billy Holder, Founder & CEO at Project Aidra, for a conversation about digital transformation, AI and the evolving role of facility management in a technology-driven world. Drawing from nearly 30 years of experience in facility management, Billy shares how recurring operational frustrations led him from the FM field into the PropTech space. He discusses why documentation overload, disconnected systems and inefficient workflows pushed him to search for smarter solutions powered by AI and automation.
The conversation explores how facility managers can use technology to augment the workforce instead of replacing it, why human connection still matters in smart buildings, and what organizations should consider when evaluating PropTech platforms and AI-enabled tools.
Whether you are a facility manager navigating digital transformation or simply curious about where the built environment is headed next, this episode offers practical insights into the future of FM and the people shaping it.
This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma
Timestamps:
00:00 Introduction

03:37 Documentation Pain Points

05:31 Winning Tech Buy In

07:15 AI As Workforce Boost

08:57 Human Metrics Matter

12:19 PropTech Stack Essentials

16:14 Training Next Gen FMs

18:55 ESG Reality Check

23:29 The Beautiful Mess Story

27:08 Hidden Wins Of Adoption

29:41 FM In Five Years

30:50 Start Small Advice

32:04 Closing Remarks
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
33min
June 09, 2026How CMMS Adds Real Value in Facility Management
In this episode of Connected FM, host Dean Stanberry sits down with Melissa Kaan, Founder & CEO of NOVA IFM, to explore how facility teams can use CMMS platforms to drive smarter operational and capital decisions.
They discuss the importance of quality data, why CMMS systems should function as decision engines rather than digital filing cabinets and how proactive maintenance strategies can improve response times, compliance and long-term asset performance. Melissa also shares practical insights on asset management, technician engagement, data governance and translating operational trends into meaningful capital planning conversations.
The conversation highlights how facility leaders can improve CMMS adoption, strengthen reporting practices and use data more effectively to support both daily operations and long-term portfolio planning.
This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma
Timestamps:
00:00 Introduction

02:29 Minimum Viable CMMS Data

04:52 Must Have Data Fields

06:16 From Records to Decisions

09:16 First 90 Days Wins

11:00 Data to Capital Plans

13:27 Leadership Review Rhythm

14:59 One Step This Week

16:53 Data Quality Wrap Up
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
19min
June 02, 2026How to Build Resilient Teams through Psychological Safety and Mentorship
What does strong leadership really look like in facility management?
In this episode of Connected FM, host Wayne Whitzell welcomes Kathryn Lopez for a candid conversation on leadership, resilience and the human side of facility management.
Drawing from decades of experience in global FM leadership, Kathryn shares lessons on staying calm under pressure, creating psychological safety for teams and developing people through mentorship and trust. She explains why great leaders “take the bullets and give the credit,” how mistakes can become growth opportunities and why empathy is essential in today’s workplace.
The conversation also explores how AI is beginning to transform facility management workflows, from streamlining communication to delivering faster operational insights. Wayne and Kathryn discuss the growing role of data, digital tools and “smart buildings” in attracting the next generation of facility management professionals into the industry.
Whether you lead a global portfolio, manage an in-house FM team or are growing into leadership for the first time, this episode offers practical insights on building trust, navigating challenges and leading with humanity.
This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma
Timestamps:
00:00 Introduction

02:17 Global FM Reality Check

03:20 IFMA Roots and Impact

04:30 Staying Calm Under Fire

07:30 Smoke Jumper Problem Solver

10:02 Psychological Safety in Leadership

15:17 Mentorship Mistakes Growth

18:31 Ad Break

18:59 Empathy Versus Dictatorship

20:39 AI That Actually Helps

22:39 Attracting the Next Gen

26:14 Kindness and Empathy

29:06 Closing Thanks and Outro
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
31min
May 26, 2026How PCM Ceilings Boost Thermal Comfort and Cut Energy Use
Host Bryant Hughes sits down with Mick Dunn, Technical Support Specialist at Armstrong Ceilings and Ian Gumbert, Facility Manager at Armstrong’s Lancaster headquarters, to explore how PCM (phase change material) ceilings are changing the way buildings manage thermal comfort. They break down the science behind phase change materials, explain how PCM ceilings can mimic the thermal mass of concrete at a lower weight and cost, and share real-world examples of how the technology has reduced temperature-related occupant complaints while lowering energy use and limiting manual HVAC adjustments.
Timestamps:
00:00 Introduction

02:58 Thermal Mass and PCM Basics

08:07 Comfort Wins and Complaints

10:15 Where PCM Works Best

12:05 HVAC Scheduling and Controls

14:03 Sponsor Break

14:56 Testing and Demand Savings

17:34 Energy Modeling Tools

18:59 Retrofit and Installation

22:14 Tax Credits and Payback

23:41 Misconceptions

25:25 Conclusion
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
26min
May 19, 2026How to Start and Thrive in Your Facility Management Career
How do you transition from being an "unintentional" facility manager to a world-class professional? In this episode of the Connected FM Podcast, Bobby LaRon, member of IFMA's Global Board of Directors, and Brent Ward member of the IFMA Foundation Board of Trustees, share their personal pathways into the industry.
They dive deep into the essential "just-in-time" knowledge required for the field and why no FM can succeed as an island. You'll hear about:
The Power of the Local Chapter: Why active participation is the key to unlocking the full value of your membership.

The Value of Credentials: How the CFM, FMP and SFP provide a common global vocabulary and meet the increasing demands of employers.

The Human Connection: Moving beyond capital assets to focus on the people who occupy the buildings we manage.

Investing in the Next Generation: How scholarship programs and student cohorts are shaping the future of the FM profession.
Whether you are a student, a mid-career professional, or a seasoned veteran, this conversation offers a roadmap for "sharpening your saw" and finding fulfillment through service and mentorship within the global FM community.
Timestamps
00:00 – Introduction

01:47 – How Brent Ward Got Started in FM

02:40 – The Accidental FM

03:30 – The Value of Community

04:45 – Getting Started

06:00 – Camaraderie Over Competition

07:30 – Finding Your Path

09:40 – The Service Mindset

11:15 – Resources for Growth

12:35 – IFMA Engage & Credentials

14:40 – Nurturing the Next Generation

16:30 – The Global Model

17:15 – Conclusion
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
18min
May 12, 2026The Surprising Power of People in Facilities Management
In this episode of Connected FM, we dive into the "power of people" with Kati Barklund, Global Chair of IFMA’s Workplace Evolutionaries. Kati shares her insights on why the "one size fits all" approach to workplace design is failing and how facility managers can create high-performing environments by balancing physical, digital, and psychosocial needs. From navigating C-suite perceptions to the importance of being your authentic self in leadership, this conversation redefines what it means to lead in the modern built environment.
Timestamps:
0:00 – Introduction

2:30 – Defining the "Power of People" in the workplace

4:15 – Why "One Size Fits All" doesn't work for modern employees

6:30 – Creating a holistic human experience: Work vs. Life

11:15 – Changing the C-suite perception of FM from cost to value

14:30 – Learning to speak "C-Suite Language"

19:15 – The role of digital tools in maintaining physical connections

22:45 – The importance of authentic leadership and self-worth

30:30 – Overcoming isolation through the IFMA community

33:30 – How to get involved with Workplace Evolutionaries

39:30 – Quick-fire questions: Leadership habits and inspirations
Resources & Links:
IFMA Workplace Evolutionaries

Kati Barklund on LinkedIn
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
46min
May 05, 2026How Young Professionals Define Workplace Wellness
In this episode of Connected FM, Dr. Matt Tucker, IFMA’s Director of Research, moderates a student-led discussion on the critical role of well-being in facility management. Featuring three young professionals entering the FM industry, the conversation shifts the focus from simple maintenance to creating spaces where people can mentally, socially and physically thrive.
The panel shares personal insights on:
The direct impact of CO2 levels, natural lighting and ergonomic furniture on concentration and health.

Why language support and inclusive communication are essential for multicultural FM teams.

How FM is evolving from a technical "building-first" sector to a "people-first" service management sector.

Balancing the efficiency of automated tools with the irreplaceable "human touch" required in facility management
This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast
Timestamps:
00:00 Introduction

03:00 Defining Wellbeing

03:53 Why It Matters Now

05:01 Environment And Ergonomics

06:51 Language And Inclusion

08:22 FM Services For Wellbeing

10:09 Listening And Education Shift

13:34 Tech Sensors And Human Touch

14:19 AI Impact And Skills

16:59 Conclusion
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
20min
April 28, 2026The AI Edge: Boosting Your Impact as a Facility Manager
In this episode, host Edward Wagoner sits down with global influencer Brian Haines to demystify artificial intelligence for the facility management community. Together they discuss:
Practical steps for FMs to get started with AI.

A look at autonomous agents that can monitor building control systems and solve problems.

Why it is critical to always verify AI-generated work.

What to expect as AI evolves
This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast
Timestamps:
00:00 Introduction

02:28 What Is AI in FM

03:53 AI "Aha" Moment Story

06:22 Why FMs Need AI Now

09:22 Sponsor Message

10:16 AI Basics and Safe Use

11:00 Four Steps to Start

14:33 What’s Next in AI

16:11 Agentic AI in Buildings

17:43 Conclusion
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
19min
April 21, 2026How to Think Like an FM Analyst
What does it mean to “think like an FM analyst”?
In this episode of Connected FM, Dr. Matt Tucker, Director of Knowledge and Insights at IFMA, sits down with Drew DePriest, Director of Workplace Services, Vendor Management at Salesforce, to unpack the evolving role of data, analytics and AI in facility management.
Drawing on insights from IFMA’s The Rise of the FM Analyst report, they explore why the FM analyst isn’t a job title, but a mindset grounded in curiosity, problem solving and cross-functional thinking. From fragmented data systems to the growing importance of storytelling in the C-suite, the conversation highlights what it takes to turn data into decisions that drive real business value.
They also dive into:
The six key traits shaping modern FM professionals

Why data confidence is still a major gap across the industry

How FM fits into the broader enterprise data ecosystem

The role of AI as a “co-pilot” for analysis and decision-making

What the next 5–10 years of FM could look like in a digital-first world
This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast
Timestamps:
00:00 Introduction

02:50 Six Traits Breakdown

06:29 Are Traits Happening

08:40 FM In Data Ecosystem

10:57 Tool Stack Reality

13:14 From Reports To Decisions

14:49 AI As Copilot

17:17 AI Confidence Concerns

19:37 Skills Training Pathways

22:21 FM In Five Years

24:01 Wrap Up And Outro
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
25min
April 14, 2026The Skills Gap Solution: Why Training is the New Retention Strategy
The traditional approach of competing solely on compensation and benefits is no longer enough to remain competitive in today's tightening labor market. In this episode, Jason Wetherford and Quinn Heimann from Aerotek share deep insights into the facility management industry, highlighting a significant shift where job seekers now prioritize opportunities for skills development as a top motivator for accepting new roles. The conversation addresses the looming "retirement skills gap" and offers a roadmap for succession planning through tailored training programs, mentorship and high-impact partnerships with organizations like Skills USA and Tooling U. They also discuss how proactive upskilling can prevent operational inefficiencies and the loss of critical institutional knowledge.
This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast
Time Stamps:
00:00 – Introduction

02:15 – Current Labor Market Trends: Shortages and tightening conditions

03:45 – The Power of Upskilling: Driving retention and productivity

04:15 – Succession Planning: Bridging the retirement skills gap

04:45 – Practical Strategies: Mentorship, apprenticeships, and tailored training

05:45 – Success Stories: Upskilling in retail and healthcare

06:30 – Strategic Partnerships: Working with Skills USA and Tooling U

08:15 – What Job Seekers Want: Data from the Aerotek Job Seeker Survey

10:45 – Technology & Automation: The rise of smart building systems

11:45 – The Two-Pronged Approach: Training existing staff vs. new hires

13:40 – Risks of Inaction: Missing key objectives and falling behind

14:50 – Closing Thoughts
Connect with Us:
LinkedIn: https://www.linkedin.com/company/ifma
Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/
Twitter: https://twitter.com/IFMA
Instagram: https://www.instagram.com/ifma_hq/
YouTube: https://youtube.com/ifmaglobal
Visit us at https://ifma.org
...more
17min

FAQs about Connected FM:

How many episodes does Connected FM have?

The podcast currently has 119 episodes available.

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Connected FM

FAQs about Connected FM:

How many episodes does Connected FM have?

Connected FM episodes:

FAQs about Connected FM:

How many episodes does Connected FM have?

More shows like Connected FM

This American Life

Up First from NPR

Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology