Richard Blank Podcast Guest Appearances Costa Rica's Call Center

Where we dive deep into the minds of successful CEOs and business owners. Each episode features a candid conversation about their journey, exploring one failure, one success, and the invaluable lessons learned along the way.

Hosted by Dr. Thomas Trautmann, this podcast aims to uncover the strategies that drive real business growth and success. Whether you're an aspiring entrepreneur or a seasoned executive, tune in to gain insights that can help you ethically persuade and achieve your business goals.

When you know from the start that your life won't be the one your parents thought for you, when you grab crazy opportunities and use your guts to drive you, you get the amazing life of Richard Blank! Learn his amazing lessons in this episode!

https://youtu.be/b6qjFonXQxg

Married Business Owner Get More! Trust, Success and Fun from your couple, clients and crew thanks to actionable Brain Science 

Triumph and Trials: Business Wins and Lessons

By Thomas - Happy Brains

Welcome to Triumph and Trials: Business Wins and Lessons

Lessons from the Path to Success

Hey there fellow CEO, Executive, Business Owner, welcome to Happy Brains, where your "What ifs?" become reality!

As a CEO, executive, or business owner, you understand the relentless demands of leading an organization while striving for personal fulfillment. The challenges of balancing growth, achievement, and retention can often feel overwhelming. But there is a way to Get More! without losing reputation nor resources!

Actionable Brain Science has been created to address these deep-seated frustrations and drive meaningful progress in both your professional and personal life.

In today's competitive business environment, it's not enough to merely keep up; you need to excel. This means continuously expanding your influence, accomplishing ambitious goals, and securing the future of your business and personal endeavors. However, this journey is fraught with subconscious fears and frustrations that can impede your progress.

Discover the three core principles:

Get More: Satisfy your desire for growth, recognition, and progress. CEOs and business owners are often driven by the need to expand their influence and see tangible results. By addressing the frustration of unfulfilled potential, you can achieve greater recognition and substantial growth.

Achieve More: Fulfill your inherent drive to accomplish significant goals and overcome challenges. The fear of underachievement or wasted potential can be paralyzing. Our approach helps you set and achieve high standards, proving your resilience and capability in the face of business obstacles.

Retain More: Secure the stability and long-term success you strive for. The fear of losing what you've built, whether it's financial security, key talent, or market position, is a common concern. By focusing on retention strategies, you can ensure ongoing success and stability for your business and personal life.

Your Brain

The human brain

For you to Get More! Trust, Success and Fun ... it all starts in your brain! You have been told a lot of things through life, you have been asked to learn, memorize through your school/studies times but none ever told you HOW TO MAKE THE DECISIONS for you to GET MORE! 

None told you how to drive your decisions neither how to ETHICALLY PERSUADE others. None told you how to keep the fast decision maker in your brain, running on primal processes, under control. None told you how to trigger the rational part of your brain.

Why? Because hidding this from you ensures that you will follow the established rules and stay within the herd! 

You want to Get More!? Now is the time to dive into the secret brain techniques and become a HAPPY BRAIN! 

Learn more here!

Happy Brains is the home of the IMPACT System!

Inspire: Cultivate a constant source of inspiration for your clients and partners by leading by example, motivating through your vision and passion.

Market: Implement innovative marketing strategies, based on brain science that capture attention and establish a significant presence in your target market.

Profit: Optimize your mindset towards money to embrace abundance, ensuring the financial growth of your business.

Attract: Naturally attract clients and opportunities by using brain science principles to create irresistible messages and offers.

Convert: Turn prospects into loyal customers through ethical persuasion techniques, based on a deep understanding of neural decision-making.

Trust: Build lasting relationships based on trust, by being open, honest, and consistent in all your interactions, resonating with their brains.

Your Happy Tribe Builder

Your smile is my energy!

My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal.

As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet! 

Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies.

During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science.

It was then that it became clear to me that those who deserved the most access to all this knowledge were the people wanting to genuinely help other people reach the best decisions: ENTREPRENEURS. And so was born the Ethical Persuader System, followed by the Decision Hack System.

I give workshops, trainings and seminars for companies and individuals. And I am also a speaker at conferences all around the world, to help people like you, make the best decisions to Get More! and become the Ethical Persuader.What drives me? Your smile! To see that you found a new way to be happy in your couple, in your job, in your life.

Your smile is a facial expression and as such is driven by your brain! See, I told you I love brains!

During my whole career, which I started as a computer engineer investigating the way people were thinking and writing software, I always had a passion for what makes us be who we are.

When it comes to my career in Marketing and Sales I always had a strong passion for understanding what make the products and businesses I manage unique, and focused towards their customers, uncovering their hidden motivations and desires. This has allowed me to build very strong ties with my own business customers and strengthen their competitive advantage.

Over the last years after having spend over 25 years in engineering and marketing with both high tech and industrial companies such as Robert Bosch, Hewlett-Packard, AOL, Steelcase and Sapa Building Systems, I’ve joined SalesBrain, the first NeuroMarketing agency. Over the last couple of years I noticed that many parts of neuroscience could not only used for marketing, sales, management or strategy, but could be very useful in your personal life, in your love life .

Born in Switzerland of German descent, I have lived in Belgium, France, and Ireland, and consider myself a European citizen.

I am living with my second wife for more than 10 years and have 5 kids (2 from a past life, and 3 with my wife), which gives me a great perspective on what love life is about.

I graduated in Computer Engineering, hold a Master Sc. in Artificial Intelligence and Algorithmic and a PhD in Artificial Neural Networks.[:fr]

Ce qui me motive ? Votre sourire ! Vous voir heureux d’avoir trouvé une nouvelle méthode pour plus de joie dans votre couple, votre travail, votre vie.

Votre sourire est une expression faciale qui est pilotée par votre cerveau ! Vous voyez ? Je vous avais dit que j’adore les cerveaux !

Durant toute ma carrière, qui à débutée comme ingénieur en informatique à décortiquer le raisonnement des autres lors de l’écriture de leur programmes, je me suis toujours passionné pour ce qui fait de nous qui nous sommes.

Pour ce qui est de ma carrière dans le Marketing et la Vente, j’ai toujours eu une forte passion pour comprendre ce qui rend des produits, ou une entreprise, uniques et focalisés vers les clients, afin de comprendre leurs motivations cachées et leurs désirs. Ceci m’a permis de construire des liens très étroits avec mes propres clients tout en renforçant leur avantage compétitif.

Au cours des 25 dernières années passées dans l’ingénierie puis le marketing et la vente, aussi bien dans des entreprises de high-tech qu’industrielles, comme Robert Bosch, Hewlett-Packard, AOL, Steelcase et Sapa Building Systems, j’ai pu apprendre de sur nous en regardant les gens à l’œuvre. Puis j’ai rejoint comme partenaire SalesBrain, qui est la première agence de NeuroMarketing. Ces dernières années passées dans l’application des neurosciences au marketing, à la vente et à la stratégie m’ont fait réaliser qu’il pourrait être fort utile d’appliquer les neurosciences à votre vie personnelle, à votre vie amoureuse.

Né en Suisse de parents allemands, j’ai vécu en Belgique, Irlande et en France, je me considère comme un citoyen européen.

Je vis depuis plus de dix ans avec mon épouse et ai 5 enfants (2 d’un premier mariage et 3 avec mon épouse), ce qui me donne une belle perspective sur la vie de couple.

Je suis diplômé comme Ingénieur en Informatique et possède un DEA en Intelligence Artificielle et Algorithmique ainsi qu’un Doctorat en Réseaux de Neurones Artificiels.[:]

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Triumph and Trials, Business Wins and Lessons, Dr. Thomas Trautmann, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#TriumphandTrialsBusinessWinsandLessons #DrThomasTrautmann #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

Hosted by Dr. Thomas Trautmann. Triumph and Trials: Business Wins and Lessons guest Richard Blank  

https://youtu.be/b6qjFonXQxg

Trench Leadership: A Podcast From the Front. EP64 hosted by Simon Kardynal. Putting Fear Into Perspective featuring Richard Blank

HELPING EMERGING LEADERS BUILD UPON THEIR LEADERSHIP FOUNDATION.Emerging leaders carry the burden of leading ‘in the trenches’, often feeling overwhelmed as they travel along their new role as the leader. In Trench Leadership: A Podcast From the Front, I use my personal and professional experience, my education (Master of Arts in Leadership), and guests to provide advice, inspiration, and practical tools to help emerging leaders find their path right in the trenches, helping them be the leader they want to be.

Fear is the most basic of human instincts. We need it to tell us when to be cognizant of impending danger.

The challenge with fear is that it can, and wants to, take over. Fear wants to keep us inside our comfort zones, keep us safe, secure in the knowledge that if we don’t push ourselves, we can’t get hurt.

But the question is, how can we, as leaders, harness the power of fear to not only survive, but thrive?

And so, in this episode, you’ll hear from Richard Blank, CEO for Costa Rica’s Call Centre, who will talk about his experiences with fear in the workplace. Richard will use his personal and professional examples to talk about how emerging leaders can live with their fear, use it to create strong and powerful teams. Lastly, Richard will give practical advice to leaders so they can use their fear to help themselves and their teams thrive.

https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk

My Professional Background

I’m a Canadian, eh! who retired from the Canadian Armed Forces as an aircraft maintenance superintendent at the rank of Master Warrant Officer. I completed 26+ in the regular force, experiencing multiple postings, exercises, and domestic and international deployments. 

I’ve since joined the RCAF Reserves, humbled to be the Squadron Warrant Officer with 412 (T) Sqn, located in Canada’s national capital city, Ottawa, Ontario.

I also work as a contract manager at a Canadian contracting company called Calian Group Inc., providing contract management services to contractors and clients.

I hold a Master of Arts in Leadership degree from Royal Roads University where I found my passion to help emerging leaders create strong foundations as they embark on their leadership journey.

About Me Personally

I’m a father and husband who lives in Ottawa, Ontario, Canada. My daughter is in university and she wants to become a veterinarian. Her intense dedication and passion for wanting to help animals is fuelling her, and she is on her way to achieving that goal.

My wife is a Senior Non-Commissioned Member in the Royal Canadian Air Force and has split her time between being a reservist and regular force member, and putting up with my non-stop ideas.

My passions include being a private pilot, runner, building custom poker tables, and riding my motorcycle.

I also enjoy speaking to anyone that will listen about the benefits of education (formal and informal) for leaders at all levels.

Formal Leadership Education - Royal Roads University and the Master of Arts in Leadership Degree Program 

Listeners of the show will have heard, often, that my path to creating this podcast, my passion to help emerging leaders, started with my acceptance in the Master of Arts in Leadership program at Royal Roads University.  

A fun fact is that many people have seen part of the Royal Roads campus without even knowing it. How so? If you are an MCU or Deadpool fan, then you have seen Royal Roads. The X-Men’s secret headquarters is none other Hatley castle, which is one of the centrepieces of the campus at RRU. Google it, you’ll see the castle, pretty neat, huh?

The International Society of Military Sciences (ISMS)

The purpose of this organisation is to build a network for the creation, development, exchange and diffusion of research and knowledge about war, conflict management and peace support efforts. The society hosts an annual conference, and one or more workshops per year.

The ISMS is helping to strengthen NCM corps, providing a means for international military academies to cooperate in the development of Non-Commissioned Members (NCM). 

For me, the ISMS helps me continue to advocate for NCM, specifically within the Canadian Armed Forces.

Mindfulness Techniques

Listen, we get it. Everyone says that to be an effective leaders, we need to manage our stress. And ‘they’ aren’t wrong, but the missing component is that relieving that stress usually means a release long after the stressful moment has passed by.

Trench Leadership: A Podcast From the Front is humbled to have been listed as #8 for Canadian leadership-themed podcasts for 2022.

I have spent my professional career in the Canadian Armed Forces for over 26 years in the regular force. In 2020, I retired to take on a new role with the Calian Group as a Contract Manager. In 2022, I re-joined the CAF as a Primary Reservist, humbly taking the role as Squadron Warrant Officer at 412 (Transport) Squadron.

I joined the Canadian Armed Forces in 1994 as an infantry soldier; however, in 1999, I switched to the Royal Canadian Air Force as an Aircraft Structures Technician (think auto body for airplanes but much cooler). In 2021, I retired as an Aircraft Maintenance Superintendent with the rank of Master Warrant Officer, employed as a Career Manager. I was responsible for the career management of approximately 1,145 people. I was also responsible to ensure that the right people, with the right qualifications, were placed within the right squadrons at the right time.

Due to my organizational skills, I excel in high-stress environments where I thrive on the challenge of solving complex problems on time and within budget.

I am adept at drafting clear and concise documentation. I am a skilled orator who is often requested by my higher chain of command to deliver briefings and speeches to small and large groups of people.

I am officially bilingual (French and English). I hold a Government of Canada accredited second language profile (French) of C- Comprehension, B - Writing, B - Oral Interaction. I am able to easily converse in both languages and I can prepare comprehensive reports in either language.

I have experience as a program manager where I was responsible for budgetary requirements, project milestones and collaborating with stakeholders from many different organizations.

In 2021, I completed a Master of Arts in Leadership from Royal Roads University. It is this education, coupled with the extensive leadership experience that has made me the adaptable, clear thinking, reliable leader and father that I am today.

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Trench Leadership, Simon Kardynal, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#TrenchLeadership #SimonKardynal #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

Trench Leadership: A Podcast From the Front. Hosted by Simon Kardynal. EP64 featuring Richard Blank.

https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk

THED Talks podcast Season 5 by Dr. Jimmy Chrismon. Soft skill conversations with Richard Blank. EP:9

THED Talks is a podcast for theatre teachers and theatre education students. Dr. Jimmy Chrismon, Theatre Education professor at Illinois State University, brings you stories and interviews from experienced K-12 theatre teachers, current theatre education majors, and professors of theatre education that will warm your heart, renew your faith in teaching, and provide resources to better your practice in your theatre classroom. Pour the coffee, relax, and join us for heart-warming conversations and practical advice from practitioners making a difference in students' lives each and every day!

This week Jimmy talks with teaching and linguist artist and CEO of Costa Rica’s Call Center, Richard Blank! He talks about producing speech artists, script writing and role-playing, and calculated risk-taking!

https://youtu.be/MRP7yd_-_2o?si=QTGuFFDDeuwgdpYY

Dr. Jimmy Chrismon is a theatre educator with 17 years of experience in the public schools of North and South Carolina. He currently teaches full time as an Associate Professor of Theatre Teacher Education at Illinois State University. He was an adjunct theatre faculty member at Winthrop University and Central Piedmont Community College. He has acted, directed, designed, and produced professionally for 25 years. He received his Bachelor of Arts Degree in Theatre Education from The University of North Carolina at Charlotte where he was a North Carolina Teaching Fellow. He received his Master of Education Degree in Theatre Education from The University of North Carolina at Greensboro. He received his Doctor of Education Degree in Curriculum and Instruction from Gardner-Webb University. He has also worked for The Children’s Theatre of Charlotte and The Lake Norman School of the Arts. He received the 2022 Johnny Saldana Award for Outstanding Professor of Theatre Education from the American Alliance for Theatre and Education. He has published articles in notable journals. His research includes effective theatre teachers, intimacy direction, wellness practices for theatre teachers, and trauma-informed practices in theatre education. He is a consent forward artist, an Intimacy Director., workshop leader, and guest speaker He currently resides in Bloomington, Illinois.

Dr. Chrismon’s acting credits include: The Curious Incident of the Dog in the Nighttime, Lonely Planet, Doubt: A Parable, Company, The History Boys, Godspell, Shadow Box, The Baltimore Waltz, Tick, tick..Boom… Read More

Associate Professor of Theatre Teacher Education at Illinois State University. Host of THED Talks, a podcast for theatre education. Former high school theatre teacher, adjunct faculty in theatre education, theatre director at the collegiate and high school levels as well as community theatre level, experience with IB Theatre, middle school, and elementary theatre teaching. Experience with EdTPA and National Board for Professional Teaching Standards. 

It is a privilege and obligation to establish and maintain the highest of expectations of my students at all levels as I teach what I love most, theatre. Whether it be teaching students from preschool through high school the value of theatre education, performance techniques, theatre history, directing, technical theatre, playwriting, and musical theatre or teaching theatre education majors various methods of teaching theatre, classroom management strategies, ways to form healthy relationships with their students and theatre for social change, my passion for my crafts of theatre and teaching are at the forefront of all I do. It is my hope to pass that passion on to my students to create educated consumers of theatre as well as the highest quality of professionals in all areas of theatre, specifically as theatre educators. 

I love what I do. I love my students. I take my job as a teacher very seriously as it is a joy, honor and privilege to impart my love to those I teach and continue the tradition of excellence in theatre education

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Dr. Jimmy Chrismon, THED Talks, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#DrJimmyChrismon #THED Talks #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

Soft skill conversations with Richard Blank. THED Talks podcast by Dr. Jimmy Chrismon. Season 5 EP:9

https://youtu.be/MRP7yd_-_2o?si=QTGuFFDDeuwgdpYY

The Yakking Show by Peter Wright & Kathleen Beauvais. A Costa Rica story- EP 182 with Richard Blank.

Guiding You to Health, Balance, and Wholeness Your go-to channel for expert advice, practical tips, and inspiring ideas to elevate your mental and physical well-being. Join our community of like-minded individuals who are committed to achieving a harmonious and fulfilling life. Discover transformative techniques to enhance your mental resilience, boost your physical vitality, and find contentment in every aspect of your journey. 

Get ready to unlock your potential, cultivate balance, and embrace a life of joy and fulfillment. Embark on a transformative path towards holistic wellness.Richard Blank, CEO of costaricascallcenter.com talks to Peter and Kathleen about building a world-class call center business, training bilingual telemarketers and providing exceptional levels of service to international clients. Richard tells us his success secrets.

https://youtu.be/cT2lA4ZEIHU?si=y15i7f-xqJRRWkFq

The Yakking Show was born out of a desire to give entrepreneurs, self employed professionals, authors, and other creative people a platform to talk about themselves, their services and their products.The show that provides you with a greater range of actionable business ideas than almost anywhere else on the internet.In March 2020 at the start of the global disruption caused by the coronavirus, we wanted to do something to fill the gap caused by the sudden end of live networking events and to lighten the dark mood that had settled on the world.

The show gives you an opportunity to tell your story in an informal conversation with Peter and Kathleen, experienced and successful audio and video podcast hosts.Podcast appearances are more authentic than corporate publicity videos.We do all the work, you just show up on Zoom, we record, edit and publish video and audio versions on all the major video, audio platforms and social media.We provide you with links to the finished video and audio uploads to share on social media, embed on your website, and use in promotional material.We have an international audience made up of diverse business, community, industry and consumer participants. You may qualify as a participant for our Premium Content series in which case you will be featured in longer interviews with more opportunities to showcase your business.

Timeline

05:00 Adapting to a new culture

06:20 What makes Richard successful

09:40 Active Listening

12:30 Training at-home workers

14:00 Dealing with angry and upset callers

17:00 Dedicated Practice

20:50 Long lines & potholes

23:23 Phonetic micro expressions

28:47 Fortune favours the brave

30:01 Positive escalations

Kathleen Beauvais

Podcast host that is guiding you on your path to wholeness.

I am a co-host of The Yakking Show along with my wonderful colleague, Peter Wright. This is a captivating podcast with a keen interest in all things health-related.

Peter and I are thrilled to co-host alongside experts in health, fitness, alternate health, holistic living, meditation, and mindfulness. This is a platform for thought-provoking conversations and valuable insights, empowering our listeners to enhance their overall well-being and achieve harmony in their lives.

If you are passionate about holistic living and personal growth, I invite you to connect with me and join the conversation on The Yakking Show. Let's inspire and empower each other to reach new heights of health and well-being.

Peter Wright:

As co-host of The Yakking Show audio and video podcast, for our business channel, I interview guests to provide actionable business tips and ideas for our audience of SME owners and entrepreneurs. 

On the Harmony: Your Path To Wholeness channel, we interview guests for tips and ideas about healthy living, alternate health, holistic health, wellness and fitness.

In my public speaking and writing roles, I speak and write about life, health, and overcoming adversity. 

My life has been an amazing adventure, living in 3 countries in Southern Africa, traveling to and doing business in many more. 

My working career has included marketing management in small and large corporations, starting and running several of my own businesses before returning to Zimbabwe to farm for 10 years.

I suffered 3 years of intimidation and death threats during the Zimbabwe government's illegal farm takeovers, eventually being unlawfully arrested, rigorously interrogated, and detained by police. 

After being released I was prevented from returning to my farm. I left Zimbabwe in 2004 with only 2 suitcases to start over in Canada.

Specialties: My challenging and often dangerous experiences in Africa have given me a unique ability for survival and recovery. It has given me a wealth of experiences to enrich my writing and weave compelling stories

It's not what happens to you in life, it's what you do about it that counts.

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Kathleen Beauvais, Peter Wright, The Yakking Show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#KathleenBeauvais #PeterWright #TheYakkingShow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

The Yakking Show EP 182 with Richard Blank. Peter Wright & Kathleen Beauvais discuss a Costa Rican adventure.

https://youtu.be/cT2lA4ZEIHU?si=y15i7f-xqJRRWkFq

The UnNoticed Entrepreneur podcast with host Jim James. Silk suits and spats CEO Richard Blank

This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores.

Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.

He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.

https://youtu.be/N2dczplOAeY

A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.

On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.

The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasks

If you could ask 500 entrepreneurs a question about how they got noticed,

Would you have one?

That's right. 

You can ask a question and we can give you a summary of the thoughts of all of my guests on that topic, direct quotes, and links to where they gave comment.

The Host: Jim A. James

Jim James

I jumped out of a plane at the age of 17 and haven't looked back, or down, ever since. 

That stunt taught me the power of publicity to generate profits.

I've been an entrepreneur for pretty much my entire working life.

For 25 years I started and built companies in Asia.

Now I am back in the UK, and am building a business which gives entrepreneurs the information and the tools to get noticed.

From the podcast I have published 3 books. These are under the Capstone Imprint, a division of Wiley (NYSE: WILY).

I've listed all assets here on Linktree.

My full story is on my personal website.

The books are on Amazon and in some stores. 

My guests come on the mic from around the world, and the same is true of our listeners, as we've now been heard in 139 Total countries and over 3384 cities

According to Listennotes, the show is in the top 2.5% worldwide and has a listener score 33. The show ranks #3 in the UK in the Entrepreneur category. 

What is Listen Score? Listen Score (LS) is a metric that shows the estimated popularity of this podcast compared to other rss-based public podcasts in the world on a scale from 0 to 100. The higher, the more popular. Calculated from 1st and 3rd party data. Updated monthly.

What is Global Rank? This podcast is one of the top 2.5% most popular shows out of 2,855,347 podcasts globally, ranked by Listen Score (the estimated popularity score).

The show is still relatively new but is experiencing steady growth by consistently publishing two shows per week.

Why charm and good looks isn't enough to help you standout; With Richard Blank

Richard Blank of Costa Rica’s Call Center shares communication techniques and tips on getting noticed

At the age of 27, Richard Blank left northeast Philadelphia and went to Costa Rica. He has since gotten an amazing business in the call centre industry called Costa Rica’s Call Center. In the new episode of The UnNoticed Entrepreneur, he talked about his business, communication, how people can optimise their engagement with others, and how entrepreneurs can get noticed not just in their hometown but in a new country.

From Philly to Costa Rica

 When it comes to the special challenges he faced when setting up his business, he, first and foremost, needed to learn the language. It’s a great way to show respect; it keeps an open mind and shows structure, discipline, and cognitive skills. For him, anybody who speaks a second language bears a remark of higher education.

Secondly, he’s a guest in Costa Rica and has been one for the last 23 years. It was important for him to understand the traditions and the culture because whatever happened in Philadelphia really didn't have that sort of importance there.

By having their essence and learning new things, he was able to incorporate his life there. He married the girl of her dreams. Fifteen years ago, he started his company, and it later grew to 150 seats. Now, he’s living the dream.

He believes that entrepreneurs shouldn’t be hard on themselves. Patience is a virtue, and there is something called momentum.

He started Spanish when he graduated high school in Abington, Philly, and continued studying it in Arizona. It’s an example of him building on momentum. There was positive reinforcement. He had the fidelity to continue.

Putting any sort of pressures, opinions, or career expectations aside, he admitted he was a little selfish. Getting past his parents’ guilt and deciding to live a poet's life, he threw his hat in the ring and decided to go for it.

 The Call Centre Industry in Costa Rica

Hollywood has glamorised call centres and telemarketers with films such as “Wolf of Wall Street,” “Boiler Room,” “Glengarry Glen Ross” and “The Prime Gig.”

However, the reality is that they don’t sell stocks. They don’t do casinos, books, pharmacies, or sweepstakes. But there are a lot of amazing people out there who can earn a living making and receiving phone calls.

Costa Rica is a very strict Catholic country, and the agents are extremely selective and delicate in the campaigns they decide to give their time and efforts. Currently, they have Amazon, HP, Intel, and Oracle. But it’s not just the infrastructure that’s there. It’s also the labour force.

The country has a 95% literacy rate and good neutral English levels. Being close to the United States gave them that advantage. The proxemics and expatriates that they have there make it feel like it's almost like the US, too. As many people speak English, it was very easy for him.

But unless people understand making and receiving phone calls, they may have expectations that are way out of whack. Telemarketers can’t just put magic dust on phone calls and bring them 100 clients. There is structure and discipline.

At Costa Rica’s Call Center, they do have some technical advantages. They have a backup generator. They have redundancy regarding the Internet. They have immediate information technology (IT) support, a great server room, turnkey stations, and headsets with noise-cancelling capabilities. The best thing that he has is that he has synergy.

His building can house 300 people (Though after COVID, he had to let most people go and only have a fraction of people on site. It’s a hybrid setup, or people work from home).

But back when the office was packed, he’d walk those roads and listen to these bilingual agents engaged on the phone — converting calls, getting positive escalations, maximising their English with a thesaurus, using certain strategic and diplomatic words like “guide assistant” and “lend a hand,” asking for clarifications, falling on swords instead of excusing somebody on the phone, always keeping the tone positive, and giving a wonderful experience. He’s seen people who are self-reliant, self-confident, and exceptionally marketable.

He gravitated towards that. He loves the “artist” speech.

Though most people today prefer chats and emails, he believes that the best way to retain a client, get an upsell and a referral, or do an exit interview (in case someone fumbled the football), is to speak with somebody and try to maintain that interpersonal communication and possibly resolve any sort of conflict management that the agent may have with clients or with himself.

Richard believes in the concept of “same message, different delivery.” He studied Basil Rathbone, who was undoubtedly one of the greatest speakers. He carefully looked up certain words and rewound them, especially his performances with Nigel Bruce on the Old Time Radio Show, which really expanded his reach.

He also gravitated towards Jeremy Brett, who was also an amazing speaker. A lot of Richard’s colourful speech comes from his attention-grabbing way, where he really captivated audiences. His other influences are Remington Steele and Templeton Peck.

Some Communication Techniques

In over two decades of doing over tens of thousands of phone calls and analysing those, Richard found a structure that gave him the best return in terms of their performance. And it’s something that can be done over and over again or in sections.

When someone prospecting is making a phone call, the first thing to do is use anonymity to their advantage. But this shouldn’t be done for the whole call since it’s shady. They must only get the first three seconds.

Citing how Richard would reach out to this podcast as an example, he shared that the best thing to do during that time is to do a company name spike and ask how the company is doing. “Hi, how’s The UnNoticed Entrepreneur podcast doing today?” Then, wait for the person on the other end — in this example, Alecs — to respond: “We’re doing great today. What’s your name?”

This is where he recommends doing the Buffer Boomerang technique, where the caller must name drop, buffer their tone, and ease it out: “Hey, Alecs! That’s an excellent question.” Then, to demonstrate active listening and return it to the positive side, the caller must say, “Hi, my name is Richard Blank.”

It’s all about capturing the negative tones, repeating the question, and setting it back positive. This happens in all sorts of calls until the tone is readjusted.

After that exchange, Richard would say, “I would love to speak to Jim James,” to which Alecs would respond, “Alright, I’ll transfer you.” Richard would say next, “You know what, before we go, Alecs, I just want to let you know that you’re incredible and I’m going to let Jim know.” The next thing he’ll know, he’ll get to pass the pitch from my assistant.

Once he speaks to me, he’d tell the thing about Alecs. And when I’d get to the part where I ask, “Who are you,” he’ll repeat the Buffer Boomerang technique. He and I will keep doing that until the tone evens out and until we have a conversation.

Now, this is where the phonetic micro expression reading comes in.

Using the Mirror Image technique, anyone making the call must think about how fast or loud the other person is speaking. They must do this in 30-second to two-minute intervals. It’s all about purely going on sound (not about the tone or semantics). If there’s a spike or a dip, they must interject a confirmation question, rebuttal question, or something that’s transitional to confirm something.

If they keep doing that for five minutes, no one will be in the same quadrant of the graph every time.

If someone’s talking loud (for instance, an 8 in the graph) and is talking fast (also about 8), they’d be in Quadrant 1. The goal is to see consistency.

When someone is on the phone, three senses are removed: taste, touch, and smell. But, the hearing expands. That person can use their imagination, adjectives, and descriptions. These are ways to capture calls and put colour in their language — because they’re more of a painting than a print.

Agents can keep others’ attention by being engaged and showing active listening. Apart from doing the spike-and-dip thing, another important sign is the answering speed.

Subconsciously, people can control tone, rate, and pitch. They can curse, scream, or interrupt. However, they can’t answer speed consistently.

However, when agents become lucid after three years of practice, it becomes a habit; they can use it to their advantage. They can fire, but must not burn those they're conversing with. They can ask them for clarification questions because they’re being facetious or overextending themselves.

Then, there’s also the Me Too technique.

If someone hears a dog in the background, that person can inadvertently and passively aggressively let the other person know that they love dogs. For instance, they can ask about the dog’s name, breed, and age. It’s basically about anchoring with the other person.

Based on his experience, in most cases, that’s when a client comes back and asks his name again for clarification. And this shows how they really connected in the body of the conversation, not in the introduction and conclusion.

What They Do at Costa Rica’s Call Center

At Costa Rica’s Call Center, agents must keep in mind that they’re in a conversation and must share multiple points with people as they offer multiple things, such as appointment setting, lead generation, and customer support. However, they must give a little bit of time in between each one to gauge a positive or negative reaction.

Visualise it like it’s an equaliser. When they get a positive reaction, they must stop that vertical line and ask open-ended questions.

Throughout the call, agents must constantly remind and rake questions. For example, “Remember, we spoke about A, B, and C. Are there any final questions that you may have?” If the other person asks to tell more about C one more time, the agent could respond, “Of course, I can. I’m so glad you brought that.”

They also make custom-made meeting minutes and send them to the people they called.

Going back to the example of him reaching out to this podcast, the minutes for that will include Alecs’ participation and the momentum from the beginning. When he calls the company back, and Alecs picks up and asks, “Is this Richard Blank?” he would say, “Of course it is.” Then, Alecs could say, “Thank you so much for what you said about me. I’ve been here for years and no one’s ever said this. Oh, by the way, Jim’s birthday’s next week and you better mention his anniversary. His direction extension is 214. Call him on Thursdays before he plays golf.” When that happens, Richard would thank her and show his appreciation.

This example shows consistency and authenticity at any stage of that conversation.

He also emphasises name drops and personal pronouns (e.g., “your,” “our”) to keep people’s attention. He believes in pausing before names and numbers and using those in transitional sentences and tie-downs.

If people can practise all this, they’ll have beautiful conversations with others. If they’d have to apologise for their tone, they can call the following day and apologise for it and ask to restart again. These are the sort of relationships that build the best foundations in business — having no surprises and being forthright with people.

Chaos causes character. But if entrepreneurs can respect prospects, their agents, themselves, and their businesses during the tough times, then when it’s the good times, it just aces.

On Getting Noticed

If entrepreneurs want to wear spat shoes, have neon lights, marquees, an art deco building, or collect pinball machines — like the case of Richard and his call centre business — why not?

He knew he needed to be the red umbrella among all the black ones. He needed to stand out in some way, and he can’t just do it with charms and good looks. He needed to show some sort of authenticity and real taste.

If he tries to do something that is in mode, it will be passe tomorrow. He knows who he is. And if he can do it with the images that he’s giving out, he will.

Entrepreneurs also don’t need to go out there and throw money around. There are extremely conservative ways.

In fact, Richard started his business out of his house. He got his first account and rented a turnkey station at an expanded internet cafe. He did that for two years until he rented space to build out 150 seats. It had to be there for six years to build enough capital and be able to build a hot field 300-seat centre. As his old-school grandmother tells him, “If you can’t do it in cash, you don’t buy it.” And so he had to wait patiently to have the capital to ensure job stability and pay those benefits.

Richard’s call centre business is on a building first built in 1958 called Super La Quadra. For the time he’s there, he’ll preserve the walls because people live there. And people are happy there. The building has been abandoned for many years, and it has gone through so many things. He considers it a gift that the building is passing that energy along to him and allowing itself to be in his use and be his environment.

Richard Blank, the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.

He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.

A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.

On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.

Richard Blank, the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.

He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.

A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.

On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.

Free Marketing Tips For The UnNoticed Entrepreneur

If you're an unnoticed entrepreneur, this show is for you.

You will hear honest, hard-working entrepreneurs explain how they build their businesses with low-cost marketing strategies.

In less than 25 minutes, my guests and I discuss the best ways to generate sales in the most cost-effective ways possible; these are ideas that you can use in your business today.

These are not celebrity CEOs but people like me and you. 

Conversations are based on my experience of building companies on 3 continents over 25 years. 

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

The UnNoticed Entrepreneur podcast, Jim James, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#JimJames #TheUnNoticedEntrepreneurpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

Host Jim James on The UnNoticed Entrepreneur podcast. Silk suits and spats CEO Richard Blank

https://youtu.be/N2dczplOAeY

The Ultimate Journey of Self-Care. UJSC-Ep-236 Creating Influential Conversations with Richard Blank

Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self-Care. Tuesday's show is a deeper dive into what self-care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel, leisure and more. On Thursdays' we'll take a closer look at self care for your business, on the Business Edition, in conversations with business leaders and influencers with short bite sized episodes about growing and innovating in your business in a post pandemic world.  

In this episode we talk about several ways to help create better outcomes in conversations by teaching influence and ‘positive escalation’. And you’ll walk away with several simple tips to help create better outcomes in your own conversations. Richard Blank does this every day in his company where he teaches others how to create a ‘phoentic dance’ in conversations that produce positive outcomes.

Alison Katschkowsky created a series of podcasts as your go-to destination for achieving professional success while looking after yourself! From learning tips and tricks to enhance your personal growth, to providing the best experience possible for clients - this one's got it all. Tune in now and start taking steps towards a better you!

https://youtu.be/_5_oH_sXfXM

LISTEN ?

What does self-care look like to you? It's not a spa day, a massage, or a workout. It's not a day off from work, or a bubble bath. It's so much more than the things we do, it's HOW we prioritize ourselves in general. 

What does Self Care look like to you?

It's not a spa day, a massage or a workout. It's not a day off from work, or a bubble bath.

It's so much more than the things we do, it's HOW we prioritize ourselves in general.

Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self Care.

Tuesday's show is a deeper dive into what self care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel and leisure and more.

On Thursdays we'll take a closer look at self care for your business, on the Business Edition, as an entrepreneur, with short bite sized episodes about growing and innovating in your business in a post pandemic world.

Join me and we'll take a walk on the journey of self care together. Subscribe and Follow us so you don't miss an episode.

Education

Self-Improvement

Health & Fitness

I call myself an INNOVATOR and a DISRUPTOR

I’ve spent three decades in the health and fitness space. I’ve just about done it all. And I'm making it my mission to show you that what you desire IS possible. 

I’ve spent three decades in the health and fitness space. I’ve just about done it all. And I'm making it my mission to show you that what you desire IS possible. 

I call myself an INNOVATOR and a DISRUPTOR

Belief plans, morning meditation and workout, writing and journaling the future, stretching and creating more. daily rituals:

On retreat in a fabulous locale, creating experiences with family and friends, playing with my dogs, having a glass of wine near the water, or energizing my body through movement YOU CAN FIND ME:

Fluff and fancy, airy talk, multiple steps and complication, struggle and getting by. 

I'm NOT ABOUT:

Straight talk, no frills, creative workarounds, owning your uniqueness, and high end amazing experiences. 

I BELIEVE IN:

Alison's Bio

And, I'll show you what's

 possible for you!As an entrepreneur, I'm on a mission to ensure you not only take care of yourself in the MOST EPIC way but that you have the business of your dreams. I’ve been in business for over 25 years, and I lost over 70% of my business in the 2020 pandemic.  

But I’ve rebuilt. And I'm back and stronger than ever. 

Come walk your

Compass Path with me. 

let's work togetherWhat's next? 

My 4-Part Podcast Mini SeriesUnlock the secrets to selling out your retreats with our exclusive 4-part podcast series, "The Retreat ID Method." Discover how to identify ‘ready to go’ buyers in your audience—even with a small list—and start filling your retreats before you even launch them.

The Simple 'Hand Raise' Method I Use to Sell My Retreats BEFORE I Launch and Open Them! 

Free Podcast Series!

- Alison KShowing what's possible

so you live your best life.

The Hybrid business model is the wave of the future- it's here to stay. 

I help you believe you CAN do it

WORK WITH MEinvolves showing you how to get from where YOU are now, all the way up into your future. It's about navigating this crazy thing called life and finding out what is possible for yourself--in business AND in personal development! You deserve everything good anyway so why not make sure it happens through taking charge of YOUR compass path?

Having conversations with others that are productive involve more than just speaking, asking questions and providing answers. It’s even more than just listening and asking more questions.

It’s about providing a sense of knowing that you hear and understand what the other person is saying, and whether or not you can provide a real solution or assistance.

How to Create Influential Conversations with Richard Blank

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

The Ultimate Journey of Self-Care, Alison Katschkowsky, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#TheUltimateJourneyofSelfCare #AlisonKatschkowsky #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

UJSC-Ep-236. The Ultimate Journey of Self-Care. How to Create Influential Conversations with Richard Blank

https://youtu.be/_5_oH_sXfXM

The Thoughtful Entrepreneur by Josh Elledge. Episode 1312 with Call Center CEO Richard Blank

You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people. 

THE THOUGHTFUL ENTREPRENEUR PODCAST

On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts.

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank.

UpMyInfluence quickly and easily creates B2B sales with our guaranteed proven processes – All with ZERO paid ads.

We facilitate 2-3 high-level introductions each week for Agencies, Consultants, Coaches, and other B2B Service providers.

https://youtu.be/xdsImuJOnvE

We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics.

We make introductions for you to high-level customers, decision-makers, investors, busy clients, and influencers.

We have a network of more than 100 podcasts that allow us to get you connected.

B2B Sales appointment setting

Pro bono, Coaching, or Full Service offerings

US Military Veteran Owned

We believe that every person has a unique message which can positively impact the world. Even YOU! As a daily show, we're actively seeking guests.

Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring.

Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica’s Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas.

 Key Points from the Episode:

What Costa Rica’s Call Center is

Advantages of Costa Rica

How Costa Rica’s Call Center was created

The importance of linguistics

How Costa Rica’s Call Center differs from its competitors

Misconceptions of using Costa Rica’s Call Center

Hi! I'm Josh Elledge, founder of UpMyInfluence. Thanks for wanting to learn a bit more about who we are and about our purpose!

I BELIEVE EVERYONE HAS A MESSAGE THAT CAN POSITIVELY IMPACT THE WORLD

I help thoughtful business leaders to completely book out their sales calendar with high-level, premium customers and partners, by leveraging their authority and harnessing the power of relationships.

If you have authority in your industry, STOP competing with amateurs in the 'red ocean' of spammy lead generation. Lead with generosity instead.

I founded my last company SavingsAngel.com - which I scaled to 7-figures in annual sales with zero paid ads. I truly believe like Robert Stephens, founder of GeekSquad who said, "Advertising is the tax you pay for being unremarkable." I chose, instead, to lead in generosity through more than 2,500 media appearances. 

Armed with remarkable success in PR, I served pro-bono in my local startup community - mostly with military-owned, women-owned, and minority-owned small businesses - helping to co-create the same success I had for many years. This led to unintentionally launching UpMyInfluence in 2014 as a media consulting and PR agency.

After a few short years, we discovered that our approach to gaining PR for clients was far more valuable in gaining them sales and growing consistent and predictable revenue.

When our first B2B sales client scored six figures in sales in 90 days without paid ads, we realized we had something extremely powerful in our hands. 

We've since helped hundreds of clients build consistent and predictable B2B sales by leveraging their authority, generosity, and platform.

We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics.

OUR CORE VALUES & VALUE NARRATIVES

No good treasure hunt starts without a map. And no good business should start without one either! At UpMyInfluence, everything we do is guided by 5 core values designed to keep us on course no matter where we roam. We hope our “map” will not just resonate with you–but prompt you to think about what’s guiding your brand and business as well.

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Thoughtful Entrepreneur, Josh Elledge, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#ThoughtfulEntrepreneur #JoshElledge #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

The Thoughtful Entrepreneur Episode 1312 by Josh Elledge. Special guest Call Center CEO Richard Blank 

https://youtu.be/xdsImuJOnvE

Hey, Hussein Taleb here! I am the the Founder of SuccessGrid.com and I am so grateful you're here to be part of this awesome community. I love connecting with people who have a passion for Entrepreneurship, Self Development & Achieving Success. I started this website with the intention of educating and inspiring people to always strive to Raise the Standards to Achieve Greatness.

Hussein Taleb The SuccessGrid Podcast

Growth, Business and Entrepreneurship

Episode 138

https://youtu.be/tCTRrv7uJ7E

https://youtu.be/HJ2VjdUD89o

I live in Jordan. And I’m passionate about Learning and knowing more about lots of things Such as personal Growth, Business and basically anything about the Internet 

Launch Profitable Funnels & Become an expert with Free Video Certification Course and Accelerate Your Success

SuccessGrid

Everything starts inside your own mind and how would you like to achieve more in your own life and Raise Your Standards.

Funnels Secrets

How to Build Your Own Online Business From Scratch.

SuccessGrid Academy

The Place Where You Learn in the Fields of Self-growth, Entrepreneurship, and Business.

Metalaholic Shop

We want to provide amazing people who each have unique passions, for the music and the instruments. we strive to make clothing that is a representation of our customers and the things they love.

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Hussein Taleb, SuccessGrid TV,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#HusseinTaleb #SuccessGridTV #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life on the SuccessGrid TV.

https://youtu.be/tCTRrv7uJ7E

https://youtu.be/HJ2VjdUD89o

The Six Figure Entrepreneur Podcast presented by Mayowa Ajisafe. Sales Episode #19 with Richard Blank

Here’s a Glimpse of What You’ll Hear: How Richard got started as an entrepreneur How Richard started his business slowly but consistently. The lessons Richard has learned throughout his entrepreneurial journey His book recommendations. His best tip for all entrepreneurs.

More people than ever are building cool stuff from the scratch online, building businesses that are solving problems, and they are making a lot of money in the process.On this podcast, your host - Mayowa Ajisafe sits down virtually with amazing six and seven-figure consultants, coaches, and founders of successful online businesses as they share not only stories of their entrepreneurial journey, the challenges they face while building their businesses, and their ideas, opportunities, tips and strategies they are taking advantage of to get ahead in business so the rest of us can do the same.

In this episode of The Six Figure Entrepreneur Podcast, Mayowa Ajisafe, host of The Six Figure Entrepreneur Podcast, sits down virtually with Richard to share the stories of his amazing entrepreneurial journey. The Six Figure Entrepreneur Podcast is super excited to host Richard Blank. 

https://youtu.be/eo0jG9k7GGE?si=SlM1wzrL9dNTJFSk

Listen to episodes of The Six Figure Entrepreneur Podcast and learn the tips, strategies, and tactics entrepreneurs who have built businesses from scratch to 6, 7, and 8 are using to build and grow their businesses land more clients and make more money in the process.

Discover Exclusive Insights, Tips and Strategies From Successful Entrepreneurs For Taking Your Business Beyond 6 and 7-Figures

Here’s a Glimpse of What You’ll Hear:

How Richard got started as an entrepreneur

How Richard started his business slowly but consistently.

The lessons Richard has learned throughout his entrepreneurial journey

His book recommendations.

His best tip for all entrepreneurs.

Resources Mentioned in This Episode

Richard’s Costa Rica Call Center

The Book Cot founder, Mayowa Ajisafe, has been in the book publishing space and advising about book publishing since 2014.

Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique 

We’re a professional publishing agency that makes the process of writing and publishing a book an easy walk for busy entrepreneurs who know the power of a published book, want to write and publish one but are too busy having fun running their businesses.

Since 2018, our proven system has helped hundreds of entrepreneurs, thought leaders, coaches, consultants, and experts become instant authority while leveraging their published books to get speaking gigs, invited to speak at conferences and guests on top podcasts.

What do you need to write and publish your best business card – a book with your name?

When you use our proven system, all you need is an idea, your expertise, and the end goal you want from having a published book.

We handle the content, and production processes like writing, editing, proofreading, cover design, publishing, and distribution – you need to block off some hours of your time for a week to “speak” your book. Then we handle the rest of the process.

And we don’t stop at that!

We also give you a proven blueprint you can copy to use your book to get more visibility, get on podcasts as a guest to share your expertise, and get more leads and paying clients for your business.

We focus on ensuring you have a direct path to ROI, which is the most important component. Plus, our entire book production system takes any heavy lifting of writing, preparing, and publishing a book off your plate.

We have also made business networking and becoming a published author work together in one single way.

How?

For busy and successful entrepreneurs who might not be ready to take on a solo book project, we also have many multi-author book projects they can join as co-author for a fraction of the time and financial resources it will take to write and publish a solo book.

We have created a system for like-minded experts, thought leaders, coaches, and consultants to share their stories and expertise in one book.

The relationships you form through these multi-author book projects on their own are worth more than their weight in gold.

You can become an instant authority in your field or niche while connecting with 10 to 20 amazing entrepreneurs like you with whom you share the same passion and getting exposure to the audience they have built for years.

You can find details of our ongoing multi-book project you can join here.

Are you considering having a book in your name for more visibility, credibility, and the instant authority you get from becoming a published author? Would you like to work with a book publishing agency that wants you to win?

For the last 12 years, I have worked as a content and book publishing strategist and a digital lead generation consultant in publishing, B2C and B2B agencies, and marketing event spaces.

My strengths include Strategic Content Marketing, thigh ticket Client Acquisition, Project Management, Podcasting, Collaboration-Based Client Acquisition, Business Development, Facebook and Google Display Ads Marketing, and Marketing Strategy.

I've worked in agency, in-house, remote, hybrid, and in-house settings all these years. I excel at using my human-to-human conversations and content-based networking to create marketing solutions that produce results. 

I’ve led and worked with teams to create result-driven projects across various channels.

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

Mayowa Ajisafe, The Six Figure Entrepreneur Podcast ,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#MayowaAjisafe #TheSixFigureEntrepreneurPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

Sales Episode #19 with Richard Blank. The Six Figure Entrepreneur Podcast presented by Mayowa Ajisafe. 

https://youtu.be/eo0jG9k7GGE?si=SlM1wzrL9dNTJFSk

The Sales Factory Podcast. Episode #405: Sell More by Mastering the Art of Speech | Richard Blank

DJ Carroll is known as Coach Carroll to the hundreds of thousands of people who’ve been a part of, his elite coaching services, utilized his free information to help their business, or had the opportunity to attend one of his engaging and dynamic shows. In his own life, he has embraced the role of entrepreneur, starting and growing strong businesses and then selling them—just to start on another exciting venture. He finds the energy, skills, and passion for growing businesses to be something that he is constantly eager to experience. There is always an opportunity nearby, for anyone willing to put in the focused work and effort—and that has always been a quality DJ has possessed. Because of this, he has a perspective that makes him a sought out expert who offers “real-world” information with an edgy twist.

Richard Blank is the founder and operator of Costa Rica's Call Center - a state of the art Business Process Outsourcing (BPO) telemarketing company located in San Jose, Costa Rica. You better grab your notepad and pencil for this one because Richard dropped some absolute fire! We cover topics like, the art of speech, phonetics, micro-expression reading, conflict management and more!

https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N

https://youtu.be/VU0_UAADc24

DJ Carroll

CEO at Carroll Media Corp 

Building Data-Driven Sales and Marketing Technology 

AKA #CoachCarroll

weaponizing the next generation of business leaders!

It’s easy to waste years of your life searching for the secrets of entrepreneurship without much to show for it. Join DJ Carroll, also known as Coach Carroll, as he pulls back the curtain on topics like high-level sales, marketing, brand awareness, social media strategies and a lot more! Each episode contains powerful information to help you grow business, drive bigger dollar sales, and build a respected brand.

DOING BIG DEALS. GROWING BIG PEOPLE.

Millions in sales with big companies, hundreds of thousands of people trained. For over a decade Coach Carroll has been crafting strategies, tactics and tools that have helped business leaders big and small!

Personally performing over 2,000 coaching sessions, helping close deals with some of the biggest companies in the world and studying under the greatest teaches of all time like; Jim Rohn, Les Brown, Tony Robbins, Eric Thomas, & Brendon Burchard and more!

Coach Carroll is committed to weaponizing the next generation of business leaders & their teams! Early in his career, he realized that everyone does not have the same access to information or tools. 

It has since become his mission to level the playing field. Creating trainings programs, developing courses and writing books that he wishes would have been available to him.

The 4 Pillars of SUCCESS

#DreamMore

One of the biggest mistakes most high performers make is never thinking big enough! I encourage you to first dream more!

#BeMore

Big dreams demand a big commitment to personal development. To achieve more - you must become more than your currently are.

#DoMore

The power of positive thought comes to life, through positive actions. It's time to charge up and become more efficient so you can do more than ever before!

#GiveMore

One of the most rewarding activities is helping your fellow man by giving back and helping causes that are close to your heart!

LIVE EVENTS THAT DRIVE RESULTS

Coach Carroll is a sales psychology and advertising strategy expert focused on helping others achieve their business goals. An author and speaker, Coach travels the country motivating, inspiring, and training the next generation of business leaders and their teams.

One of the most sought-after generational keynote speakers. He combines his unexpected research discoveries, front line experiences, and trademark high energy with how-to actions that drive results. His presentations will inspire your organization to take action, so they can unlock their true potential. Coach Carroll’s unique, high-energy presentation style is ideal for in-person and virtual events.

ARE YOU READY TO START?

Coach Carroll is hardcore committed to rocketing your company into outpacing, outselling, and outperforming your competition. His coaching techniques and seminars uncover the secrets your team MUST learn and develop to obtain an imperative competitive edge. Coach Carroll’s O3 Method, trains you and your team implementable, measurable skills and tactics that secure the physiological advantages which win out every time.

These are proven, successful, holistic approaches to your business & sales challenges plus, closable solutions that drive up revenues, maximize your income and build momentum, so there’s no stopping your company!

Coach Carroll can create change at a blistering speed. A renowned international presenter, that has delivered his high energy message to thousands of professionals across the globe – it’s safe to say – Your search stops here!

Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique 

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. 

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

The Sales Factory Podcast, Coach Carroll, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,

#TheSalesFactoryPodcast #CoachCarroll #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

The Sales Factory Podcast with DJ Coach Carroll. The Art of Speech by Richard Blank. Episode #405

https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N

https://youtu.be/VU0_UAADc24