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Hello, passionate cruisers! This is Paul and this week on The Joy of Cruising Podcast, I am honored to welcome a special guest, Richard Fain, Chairman and former CEO of Royal Caribbean Group (RCG). Mr. Fain’s new book, Delivering the WOW: Culture as Catalyst for Lasting Success (October 21, 2025; Fast Company Press), reveals actionable lessons from Royal Caribbean’s rapid growth: a culture that motivated employees to deliver WOWs to customers, transforming the customer and employee experience all at once with electrifying energy. RCG’s trademark culture and dedication to delivering wows also catalyzed innovations including the world’s first and biggest megaships, beginning with Sovereign of the Seas in 1988—Cheryl and my first cruise, also in 1988—peerless onboard experiences, including soaring atriums and unexpected ice-skating rinks at sea; and unforgettable offboard experiences including Perfect Day at CocoCay, a private island resort owned by RCG. 

Proceeds from proceeds from Delivering the WOW will be donated to the Fain Scholarship Fund, a scholarship program Richard Fain established in 1999 to support the education of Royal Caribbean Group employees and their children, which he has been contributing to at an average of $200,000 in annual support.

Richard Fain served as chairman and CEO from 1988 to 2022 when he transitioned to his current role as chairman. Under his leadership, the company grew from a small cruise line to its current place as one of the world’s most valuable vacation companies. Recognized for his “visionary leadership”, Mr. Fain was named one of the 30 World’s Best CEOs by Barron’s for three years running and received the Ultimate CEO Award from the South Florida Business Journal. His international awards include the rank of Officier in the Légion d’Honneur of France and Commander, First Class, of the Order of the Lion of Finland. He and his wife of 56 years have four children and eight extraordinary grandchildren.

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