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Here's why companies should say less and also do less, on purpose.
Growing up in a blue collar home in Fort Valley, Ga., kicked off an incredible 35-year career journey, a trip that has now come full circle with the refocus and relaunch of what it is I do all day.
You're in a tough spot when you have to make a choice between two really good options. And while it was a tough decision, that choice has made all the difference, though, admittedly, it has not been nearly as delicious.
In this one, I explain the concept of Brand = Experience Squared and how the combination of Customer Experience and Employee Experience truly defines a brand/company.
Ride along with me as I explain how most folks are usually looking for validation, not just something of value.
Settle in for a heartwarming story about a simple solution to a complex problem.
Hey, y'all. Miss Clara and Tom the Cat were two of my inspirations for how to delight employees.
Hey, y'all. Here's why most turnover is a choice and why you have as much as you're willing to accept.
Hey, y'all. My nerdy childhood helps explain how speed cubing was a perfect way to prepare for unscrambling all kinds of comms challenges at work.
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