Here's why companies should say less and also do less, on purpose.

Growing up in a blue collar home in Fort Valley, Ga., kicked off an incredible 35-year career journey, a trip that has now come full circle with the refocus and relaunch of what it is I do all day.

You're in a tough spot when you have to make a choice between two really good options. And while it was a tough decision, that choice has made all the difference, though, admittedly, it has not been nearly as delicious.

In this one, I explain the concept of Brand = Experience Squared and how the combination of Customer Experience and Employee Experience truly defines a brand/company.

Ride along with me as I explain how most folks are usually looking for validation, not just something of value.

Settle in for a heartwarming story about a simple solution to a complex problem.

Sure, a full loaf of bread is what most people want. But not everyone.

Hey, y'all. Miss Clara and Tom the Cat were two of my inspirations for how to delight employees.

Hey, y'all. Here's why most turnover is a choice and why you have as much as you're willing to accept.

Hey, y'all. My nerdy childhood helps explain how speed cubing was a perfect way to prepare for unscrambling all kinds of comms challenges at work.