Rise and Shine: Your Dose Of Business Tech Inspiration

Microsoft pushed an emergency patch for Office after discovering a zero-day exploit that attackers were already using. The flaw bypassed Office's built-in security protections, allowing malicious code to run when you open a document. But here is the catch: it only worked if they could convince you to open the file first.

In this episode, Charly covers:

✅ How this zero-day exploit bypassed Office security protections

✅ Why the social engineering component was critical to the attack

✅ What to do if you receive unexpected documents, even from people you know

✅ How to apply the fix for Office 2016, 2019, 2021 and Microsoft 365

✅ Why verifying through a separate channel is your best defence

The more sophisticated our systems get, the more sophisticated the attacks become. Stay vigilant.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Need someone to manage your inbox without handing over your entire Google account? Email delegation in Google Workspace lets a team member read, send and organise emails on your behalf, without needing your password or triggering two-factor authentication every time they log in.

In this episode, Charly covers:

✅ Why delegation is better than sharing your login credentials

✅ The admin setting you need to enable first (one-time setup)

✅ Step-by-step: how users grant delegate access from their Gmail settings

✅ ​How delegates access the inbox and what the recipient sees

One of our most-watched episodes, back by popular demand while Charly recovers from surgery.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Something will eventually take you out of your business, whether planned or unplanned. A holiday, an illness, a family emergency. The question is not if, but when. And the time to figure out who has your back is now, not when you are already halfway out the door.

In this episode, Charly covers:

✅ The four things you need in place before stepping away from your business

✅ Why policies and processes must work together

✅ How to set up secure delegated access without sharing your passwords

✅ Why trust in your people is the foundation that makes everything else work

✅ How to start building this system now while things are calm

You cannot build a handover system in a week. Start now and test it while you are still available to answer questions.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Microsoft's January patch KB5074109 was supposed to be routine, but it has caused chaos for many users. Remote desktop failures, Outlook crashes, black screens on startup, and PCs refusing to boot have all been reported in the weeks since its release.

In this episode, Charly covers:

✅ What problems the January Windows update has caused

✅ Why this feels like a throwback to the old days of waiting before patching

✅ How to decide whether to delay or roll back the update

✅ Why you need to be extra vigilant if you skip or remove the patch

✅ The trade-off between patch problems and security vulnerabilities

No update process is foolproof. Learn how to protect yourself when the protection itself causes problems.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

You report a tech problem and immediately get hit with a barrage of questions instead of a fix. It feels frustrating, but there is a good reason behind it. IT systems are complex, and the place you see the problem is rarely where the actual issue lies.

In this episode, Charly covers:

✅Why tech support questions are like a doctor diagnosing your knee pain

✅The difference between symptoms and root causes in IT systems

✅How to report problems more effectively using screenshots and screen recordings

✅Tools like Loom, Zoho Annotate, and the Windows Snipping Tool to capture issues

✅Why providing context upfront saves everyone time and frustration

Better communication works both ways. Learn how to help your tech help you faster.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Paying for multiple Microsoft 365 licenses just to have different email addresses? There is a better way. Email aliases let you receive and send from multiple addresses using a single M365 account, saving you money while keeping your communications organised.

In this episode, Charly covers:

✅ What email aliases are and why they save you money on licenses

? The essential Exchange setting you must enable first (or sending won't work)

? Step-by-step: adding an alias in the M365 admin panel

?️ How your team members enable the alias in their own Outlook settings

One of our most-watched episodes, back by popular demand while Charly recovers from surgery.

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

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Spotify: https://askcharlyleetham.com/likes/rise-and-shine

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Many business owners struggle with sales because they try to serve everyone and end up competing on price alone. The key is narrowing your focus to attract the right customers who value your expertise and are willing to pay for it.

In this episode, Charly covers:

✅ Why narrowing your niche helps you charge more and attract better clients

📌 How to build and transfer trust through testimonials, Google reviews, and personal branding

🔗 The "sell today, educate tomorrow" approach that stops you from overwhelming prospects

🛡️ Why AI should speed up existing processes rather than create new ones you do not need

Guest: Matthew Whyatt helps software and SaaS businesses codify their sales and marketing processes so they can scale beyond referrals.

Connect with Matthew:

LinkedIn: https://www.linkedin.com/in/matthewwhyatt/

Website: techtorque.com.au

LINKS BLOCK

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

WhatsApp and LinkedIn aren't just for client conversations anymore. Attackers are using them to compromise business accounts. Recent security research reveals sophisticated phishing campaigns exploiting instant messaging platforms that business owners rely on daily.

In this episode, Charly covers:

🛡️ The "ghost pairing" WhatsApp attack spreading globally and how it works without stealing passwords

📌 LinkedIn malware campaigns targeting business owners and decision makers

✅ Why these attacks succeed (they're not breaking security, they're using features as designed)

🔗 Practical steps to check linked devices on WhatsApp, LinkedIn, Facebook, and email accounts

🛡️ How to verify suspicious messages even from people you know

These aren't theoretical threats. They're active campaigns happening right now. The good news is that awareness and a few simple checks can help reduce your risk significantly.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Receipts scattered across your wallet, email, phone, and car? Getting them into Xero doesn't have to be a mystery. Whether you're a business owner managing your own books or delegating to your bookkeeper, Xero has built-in features that make uploading receipts simple and efficient. No third-party tools required. This walkthrough shows you exactly how to get receipts and files into Xero using the web interface and mobile app, plus clever automation options that save time.

In this episode, Charly covers:

✅ Three ways to upload files via Xero's web interface

📌 How to email receipts directly into your files inbox

🔗 Using Xero's mobile app to upload receipts on the go

✅ Creating draft bills automatically from uploaded receipts

Stop paying for HubDoc or other third-party receipt management tools when Xero already has everything you need built in. This episode breaks down the process step by step so you can streamline your bookkeeping workflow today.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Forty years in tech means cassette tapes to cloud computing, dial-up to 5G, and countless lessons learned along the way. From building TRS-80 clones to chatting with operators worldwide via amateur radio, technology has always been about connection and problem-solving. But what hasn't changed? The fundamentals: clear communication, valuing your expertise, and remembering that work isn't everything. In this reflective Australia Day episode, Charly shares the timeless lessons that still matter today, no matter how much the technology evolves.

In this episode, Charly covers:

✅ How early tech experiences shaped a 40-year career in technology

📌 Why plain English communication beats technical jargon every time

🛡️ The importance of valuing your expertise and charging what you're worth

✅ Why work-life balance matters more than any technology ever will

Whether you're a Gen X reminiscing about cassette tapes or a younger listener learning what tech used to look like, this episode offers perspective on what really matters in business and in life. Happy Australia Day!

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Apple Podcasts: https://podcasts.apple.com/us/podcast/ask-charly-leetham-online-business-manager/id1659738721

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/