RO-AR.com : Numbers, Nuances & Observations

 The full interview with Jonathan Drechsler, head of business development at Recordsure. Jonny and I talk about some of the recent developments in speech analysis and how this is starting to transform customer contacts and compliance. 
Larger datasets are now increasingly available that can monitor customer interaction at all points along the customer journey. It allows multiple conversations to be linked and more contextual information to be used to analyze each call. It can all lead to better outcomes, and across all interactions, not just on a sample basis. 

More insights and videos at https://www.ro-ar.com

 The full interview with Damien Burke, Partner at 4most. In a wide-ranging conversation, Damien discusses the impact of COVID on credit risk aspects of business and in particular how we now need to think and plan going forward. 
Undoubtedly there is more data and modelling needed. However, it is also starting to require us to more fundamentally change how we think about customers and design treatment plans. The bar is being raised... leading to opportunities for improvement. 

More insights and videos at https://www.ro-ar.com

The full conversation with Mark Cunningham, founder and director, at Whenfresh. We chat about data, in particular property data and how this transforming our view of the world.

Often it is small pieces of information that, linked together, can tell us a great deal about what is happening. Property is no different and with the advent of new technology, we can get insights like never before… with great power comes great responsibility too.

More insights and videos at https://www.ro-ar.com

The full interview with Luke Fisher, CEO of Mo. Luke talks about his observations of organisational dynamics, during the pandemic and looking into the future.

The employer – employee interaction has been changing for a while now and the culture is becoming critical for retention and driving performance. 

In what will likely be a world with more remote working, tools and information can help track and provide insight into corporate culture, to help us manage this change.

More insights and videos at https://www.ro-ar.com

The full interview with Paul Rout, SVP, Consultancy Sales at Whenfresh.

Paul discusses some of the latest developments in availability and type of property data and how this can be invaluable throughout the collections process.

More insights and videos at https://www.ro-ar.com

The full interview with Chantal Constable from CGI. We discuss some of the changes seen and how CGI are thinking about these going forward. 

Whilst there have been challenges, there have also been opportunities and new ways of thinking that can really help us to transform processes and customer interactions going forward. 

We are living in a very innovative and fascinating time.

More insights and videos at https://www.ro-ar.com

In this full version of the conversation with Pete Cohen an Author, Speaker and performance coach, we chat about lockdown and the impact it has had on many of us. Both from a wellness and mental health point of view it has been difficult. 

Pete shares openly about some of the things he has seen and also some ideas about what can help too. Certainly gave me a lift.

More insights and videos at https://www.ro-ar.com

The full conversation with Polly Taylor-Pullen from Nivo. 

Here we discuss how the new forms of digital messaging are not just accelerating, however also evolving to transport data, information across processes.

In turn, they are becoming an enabler for process transformation

More insights and videos at https://www.ro-ar.com

The full interview with Joe Macleod, chief endineer at andEND. Joe talks about his research and thinking on the importance of designing great endings. 

In a world where we seem to be purely focused on on-boarding actually off-boarding is super important too. Important for the brand, profitability, sustainability and the customer experience.

It really turns traditional thinking and business perspective on its head.

More insights and videos at https://www.ro-ar.com

 A conversation with Matt Campion from Campion Pickworth. In this full interview, Matt and I discuss a wide range of topics and the influence on the recruiting and hiring market.
From Brexit, to returning to the office, remote hiring and not to mention a global pandemic a lot has happened and will happen as we return to more of a sense of normality. We discuss each of these and what Matt has seen from his perspective in talking with clients and candidates… it is an interesting time. 

More insights and videos at https://www.ro-ar.com