In this special episode of RogueCast, Jay connects with Stuart Haire, CEO of HSBC UK Wealth & Personal Bank, to discuss "How to successfully lead an organisation".
During this podcast, Stuart outlines some of the drivers for pursuing his career path, the key one being the aim to "renew his purpose" and "change the level of trust and customer service in financial services" today. He also explains his belief why "having a sense of purpose can have a liberating effect" on your life and can provide the fuel for your career ambitions should you wish to pursue this route.
Stuart goes on to express that as a business leader, "you only really exist to serve customers and you need to become obsessed with customer service" in order to drive beneficial outcomes for your customers, colleagues and shareholders.
Jay concludes this week's podcast by asking Stuart to provide some words of advice to the University of Birmingham students taking part in the upcoming Innovation Challenge with Rogue Monkey (8-19th June 2020), focused on coming up with a creative digital solution to solve the problem of limited access to knowledge, funding and a network to develop their business ideas".
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